Experienced Lead Services Specialist 1 - Customer Service Management for T64 Engine Support and Maintenance
About Us At GE, we're committed to pushing the boundaries of innovation and excellence in the aerospace industry. As a leading provider of advanced technologies and solutions, we're dedicated to delivering exceptional customer experiences and driving growth through our diverse range of products and services. Our team of passionate professionals is united by a shared vision of making a lasting impact on the world, and we're excited to invite like-minded individuals to join our dynamic and inclusive community. Job Summary We're seeking an experienced Lead Services Specialist 1 to join our team at MALS-16 MCAS Miramar in San Diego, CA. As a key member of our customer service management team, you'll provide technical direction, leadership, and assistance to customers, users, and GE field personnel in the operation, inspection, maintenance, and repair of assigned product lines. If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Key Responsibilities As a Lead Services Specialist 1, you'll be responsible for: Providing technical assistance through on-site guidance and training in the proper operation, maintenance, and troubleshooting of engines and ground support equipment, including the use and proper interpretation of data and technical instructions. Providing communication to the business regarding all engine involved activities/problems through complete, accurate, and timely reports. Assisting the customer in scheduling maintenance and workload to ensure assets are available to meet schedules. Reviewing, analyzing, reporting, and making recommendations regarding reported engine malfunctions to ensure a continuous reduction of disruptions for customers. Analyzing and making recommendations regarding required maintenance to ensure alignment with customer requirements. Reviewing the effectiveness of maintenance actions in order to identify training needs. Maintaining awareness of program and project changes. Providing customer insight and training as necessary for future product line support. Utilizing data and analytics to influence positive outcomes for customers. Communicating with all levels of customer personnel to ensure effective support of the product. Supporting Military Field Service process improvements as required. Functioning as a liaison between internal organizations and customer. Engaging in complex long-term processes with customer and internal departments (divisions). Presenting to top-leadership solutions for technical and logistical issues based on expertise, trending diagnostics data, and collaboration with others. Ability and willingness to travel as required. Qualifications and Requirements To be successful in this role, you'll need: A Bachelor's degree from an accredited university or college (or a high school diploma/GED with a minimum of 5 years of experience in an aviation field service, engineering, or maintenance position). A minimum of 3 years of field maintenance, modification, and repair experience on the T-64 or similar propulsion system products. Ability to possess or obtain a U.S. Security Clearance. Must be a US Citizen. Desired Characteristics While not required, the following characteristics would be highly desirable: Bachelor's degree in engineering from an accredited university or college. Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated analytical and quality improvement ability. Demonstrated technical expertise in engine repair, troubleshooting, shop operations, and testing. Demonstrated understanding of the financial/commercial impact of technical solutions. Ability to make formal presentations to all levels of the organization, customers, and peers. Ability to work with all levels of maintenance, engineering, and management. Demonstrated use of project management skills and metrics to achieve program goals. Demonstrated ability to lead, mentor, and influence customer and peers. What We Offer As a valued member of our team, you'll enjoy: A great work environment with opportunities for professional growth and development. Competitive compensation and benefits package. Relocation assistance for eligible candidates. Access to cutting-edge technologies and innovative solutions. A diverse and inclusive community of passionate professionals. How to Apply If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply for this job