**Experienced Lead Customer Researcher – Driving Business Growth through Data-Driven Insights**

Are you a seasoned research professional with a passion for uncovering the Voice of the Customer and driving game-changing growth? Do you have a proven track record of crafting and delivering amazing insights that produce bold business results? If so, aren'taflex is looking for an experienced Lead Customer Researcher to join our Global Research and Insights team. **About arenaflex** arenaflex is a leading provider of online solutions for entrepreneurs and small business owners. Our mission is to empower everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. We're committed to giving our customers the tools, insights, and people to transform their ideas and personal initiative into success. **About the Role** As a Lead Customer Researcher at arenaflex, you'll be responsible for managing all aspects of primary research, including partnering with stakeholders, designing research methodology, and simplifying and facilitating decision-making. You'll also manage research projects outsourced to vendors, ensuring alignment with arenaflex's mission and values. Your expertise will be essential in conducting various research projects, including market research, strategic assessment, and customer experience research, using advanced statistical techniques such as Maxx-Diff and Conjoint. **Key Responsibilities** * Manage all aspects of primary research, including partnering with stakeholders, designing research methodology, and simplifying and facilitating decision-making. * Manage research projects outsourced to vendors, ensuring alignment with arenaflex's mission and values. * Conduct various research projects, including market research, strategic assessment, and customer experience research, using advanced statistical techniques such as Maxx-Diff and Conjoint. * Display expertise with market research tools and methods, and surface innovative approaches to problem-solving. * Synthesize data and information from multiple sources to inform strategy, guide tactical decisions, and support arenaflex's ambitious growth plans. * Translate research into actionable business insights that drive impact and successful outcomes, and meaningfully summarize research to succinctly communicate conclusions to executive-level audiences. **Your Experience Should Include** * 7+ years of experience managing custom research and insights projects, particularly in the tech industry or areas related to digital entrepreneurship. * Masterful at uncovering insights and analyzing data using Excel, Word, and PowerPoint. * Excellent ability to develop clear and compelling presentations for senior executives, simplifying complex data to support decision-making. * Solid experience with various forms of research, particularly those that support strategic growth initiatives and market expansion. * Strong quantitative skills, able to manipulate and analyze large quantities of data from multiple sources. * Possess strong planning, problem-solving, teamwork, and relationship-building skills. **You Might Also Have** * Familiarity with Qualtrics. **What We Offer** * A range of total rewards, including paid time off, retirement savings, bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits. * A diverse and inclusive culture that values diversity, equity, inclusion, and belonging principles. * Opportunities for career growth and professional development. * A dynamic and fast-paced work environment that encourages innovation and creativity. **About Our Culture** arenaflex is a place where people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. We're committed to making opportunity more inclusive for all, and we believe that diverse teams build better products. **How to Apply** If you're a motivated and experienced research professional looking for a new challenge, please submit your application through our website. Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected]. **Equal Opportunity Employer** arenaflex is proud to be an equal opportunity employer. We will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy. **Note** arenaflex doesn't accept unsolicited resumes from recruiters or employment agencies. Apply for this job