Experienced IT Systems Technician II – Remote Full-Time Opportunity with Competitive Salary and Comprehensive Benefits

Introduction to Workwarp and Kronospan La Grande LLC Imagine being part of a global leader in the production of wood-based panels, with a rich history of innovation and a commitment to excellence. Kronospan La Grande LLC, part of Kronospan USA, is seeking a highly skilled and motivated IT Systems Technician II to join their team. As a remote full-time employee, you will have the opportunity to work with a diverse and inclusive team, contributing to the success of the company while enjoying a competitive salary and comprehensive benefits package. Job Overview In this role, you will be responsible for supporting day-to-day IT operations for the site in a timely, professional, and positive manner. Your expertise in installing and maintaining computer and computer-related systems, including hardware and software, will be essential in ensuring the smooth operation of the site's IT infrastructure. You will also be responsible for logging, tracking, and documenting incidents in the Help Desk System, escalating issues when necessary, and working closely with others in a small team environment. Main Duties and Responsibilities Install, maintain, and troubleshoot computer and computer-related systems, including hardware and software Log, track, and document incidents in the Help Desk System, escalating issues when necessary Collaborate with other team members to resolve IT-related issues and improve overall IT operations Stay up-to-date with the latest technologies and trends in IT, applying this knowledge to improve the site's IT infrastructure Provide exceptional customer service to internal stakeholders, ensuring timely and effective resolution of IT-related issues Requirements for Success To succeed in this role, you will need a broad knowledge of computer-related systems, including micro/mini/mainframe OS, capability and capacity of various software products, and principles of data communications and telecommunications. You should also have knowledge of hardware and software installation, testing, and operation, as well as the ability to work closely with others in a small team environment. Essential Qualifications Broad knowledge of computer-related systems, including micro/mini/mainframe OS, capability and capacity of various software products, and principles of data communications and telecommunications Knowledge of hardware and software installation, testing, and operation Ability to work closely with others in a small team environment Exceptionally self-motivated and directed, with high ethical standards Preferred Qualifications Associate Degree in a technical discipline, such as Computer Science, Information Services, or a related field CNE certification Previous experience in a similar IT role, preferably in a remote or distributed team environment Skills and Competencies To excel in this role, you will need to possess a range of skills and competencies, including: Strong technical skills, with the ability to learn and adapt to new technologies and systems Excellent communication and interpersonal skills, with the ability to work effectively with internal stakeholders Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve complex IT-related issues Ability to work independently and as part of a team, with a strong sense of self-motivation and direction Career Growth Opportunities and Learning Benefits At Kronospan La Grande LLC, we are committed to the growth and development of our employees. As a global leader in the production of wood-based panels, we offer numerous opportunities for career advancement and professional development. You will have access to: Growth opportunities, both domestic and international, with the world's leading producer of wood panel products A diverse and inclusive work environment, with colleagues from around the world Comprehensive training and development programs, including our global or local KronoAcademy Work Environment and Company Culture Our company culture is built on a foundation of excellence, innovation, and teamwork. We value our employees and recognize the importance of a positive and inclusive work environment. As a remote employee, you will be part of a distributed team, with opportunities to collaborate and connect with colleagues from around the world. Compensation, Perks, and Benefits We offer a competitive salary and comprehensive benefits package, including: Affordable medical, dental, and vision plans Life and short & long term disability plans Supplemental insurance plans for you and your family 401(k) retirement plan with company match Paid time off, including a generous paid vacation plan and holidays Conclusion If you are a motivated and skilled IT professional, looking for a new challenge and opportunity to grow, we encourage you to apply for this exciting role. With a competitive salary, comprehensive benefits package, and opportunities for career advancement, this is an opportunity not to be missed. Apply now and take the first step towards a rewarding new role with Kronospan La Grande LLC. How to Apply To apply for this role, please submit your updated resume, highlighting your education, experience, and skills. We look forward to hearing from you and exploring how you can contribute to the success of our team. 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