**Experienced IT Support Specialist – Network and Desktop Infrastructure**

Are you a tech-savvy individual with a passion for delivering exceptional customer service? Do you have a knack for troubleshooting complex technical issues and resolving them with ease? If so, we invite you to join blithequark's Technology Services Group (TSG) as an IT Support Specialist – Network and Desktop Infrastructure. **About blithequark** blithequark is a leading logistics and transportation company that has been revolutionizing the way goods are moved around the world. With a commitment to innovation, customer satisfaction, and employee development, blithequark has become a preferred employer in the industry. As a member of our team, you will have the opportunity to work with cutting-edge technology, collaborate with talented professionals, and contribute to the success of a global organization. **Job Summary** As an IT Support Specialist – Network and Desktop Infrastructure, you will play a critical role in ensuring the smooth operation of blithequark's network and desktop infrastructure. You will provide technical support to employees, troubleshoot complex issues, and collaborate with internal stakeholders to resolve technical problems. This is a challenging and rewarding role that requires strong technical skills, excellent communication skills, and a customer-centric approach. **Key Responsibilities** * Provide technical support to employees via phone, email, chat, and in-person * Troubleshoot complex technical issues related to network and desktop infrastructure * Collaborate with internal stakeholders to resolve technical problems and improve system performance * Conduct site visits to investigate issues and install or upgrade equipment and software as needed * Document and track technical issues and resolutions using blithequark's ticketing system * Participate in on-call rotation to provide 24/7 technical support * Stay up-to-date with the latest technology trends and advancements in the field * Collaborate with other IT teams to ensure seamless integration and support **Essential Qualifications** * Bachelor's degree in Computer Science, Information Technology, or related field * 2+ years of experience in IT support, network administration, or desktop infrastructure * Strong knowledge of Microsoft Windows operating systems, including client/server architecture * Experience with Cisco VPN, Citrix, Phantom, Symantec, and other internet browsers * Familiarity with network protocols, including TCP/IP, DNS, and DHCP * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively **Preferred Qualifications** * CompTIA A+, Network+, or other relevant certifications * Experience with Linux operating systems and scripting languages * Familiarity with cloud-based services, such as AWS or Azure * Knowledge of IT service management frameworks, such as ITIL * Experience with project management tools, such as JIRA or Asana **Skills and Competencies** * Strong technical skills, including knowledge of network protocols, operating systems, and software applications * Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders * Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong attention to detail and organizational skills, with the ability to document and track technical issues * Ability to collaborate with other IT teams and stakeholders to ensure seamless integration and support **Career Growth Opportunities and Learning Benefits** As a member of blithequark's IT team, you will have access to a range of career growth opportunities and learning benefits, including: * Opportunities for professional development and certification * Collaborative and dynamic work environment * Access to cutting-edge technology and tools * Opportunities for career advancement and promotion * Comprehensive benefits package, including health insurance, retirement plan, and paid time off **Work Environment and Company Culture** blithequark is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture of collaboration, innovation, and customer satisfaction. Our team members are passionate about delivering exceptional service and making a positive impact on our customers and communities. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Hourly rate: $23.85-$38.75 per hour * Annual salary: $35,000-$40,000 per year * Comprehensive benefits package, including health insurance, retirement plan, and paid time off * Opportunities for professional development and certification * Collaborative and dynamic work environment * Access to cutting-edge technology and tools * Opportunities for career advancement and promotion **How to Apply** If you are a motivated and talented individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! 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