**Experienced IT Support Specialist – Data Entry and Remote Access Management**

Join arenaflex, a world-renowned airline, and embark on an exciting journey as an IT Support Specialist in our Data Entry and Remote Access Management team. As a key member of our IT Services division, you will play a vital role in ensuring the smooth operation of our systems, providing top-notch support to our employees, and contributing to the success of our organization. **Why You'll Love This Job** As an IT Support Specialist, you will be part of a dynamic team that is passionate about delivering exceptional service and support to our employees. You will have the opportunity to work on a wide range of projects, from software and hardware installations to troubleshooting and resolving technical issues. With arenaflex, you will have the chance to grow your skills, develop your career, and make a real impact on our organization. **What You'll Do** As an IT Support Specialist, your responsibilities will include: * Resolving and closing tickets/work orders supporting end-client workstations and peripherals * Answering client care issues raised from the Helpdesk * Contributing to workstation projects (global installs/renovations) as a project team member * Remotely resolving and resolving demands using remote tools * Investigating and collaborating with other departments to assist with system-related issues * Recording client interactions in incident management software, including resource management * Recovering data from hard drives or performing data relocation * Maintaining remote access for virtual private network (VPN) availability as well as remote/broadband network for workstations * Installing and designing local and network-based printers * Performing preventive maintenance * Working varied shifts, including evenings, weekends, and holidays, and being available to come in on short notice and travel as required * Following management direction, complying with IT strategy and policy * Performing other duties as mentioned * Venturing, as required **All You'll Need for Success** To be successful in this role, you will need: * A bachelor's degree in a related field, such as software engineering, data systems, or a similar field, or equivalent work experience and training * 2 years of certified 'active' IT work experience supporting and resolving different PC workstation software and hardware issues * First-hand experience supporting workstations in a Windows/TCPIP environment * A+ certification * MCSE/MCP certification or higher * Past IT foundation experience in an aircraft/airport climate * Strong knowledge of all Windows-based operating systems, including Windows 10 * Knowledge of workflow and with tagging systems * Knowledge of VPN networks and the ability to investigate issues * Ability to work independently and act in a cooperative, team-based environment * Ability to lift at least 50 pounds **What You'll Get** As an IT Support Specialist at arenaflex, you will enjoy a range of benefits, including: * Medical benefits: On the first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. * Health programs: We believe you should be your best self – that's why our health programs give you the right tools, resources, and support you need. * 401(k) program: Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, vehicles, travel, and more. **Join the arenaflex Family** At arenaflex, we believe in the power of diversity and inclusion. Our 20+ Employee Business Resource Groups are designed to connect our employees to our clients, suppliers, networks, and investors, helping employees reach their full potential and creating a comprehensive workplace to address and exceed the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the world's largest airline running smoothly as we care for people on life's journey? Join arenaflex today and be yourself. Apply Now! Apply for this job