**Experienced IT Security Specialist – Remote Customer Support at arenaflex**

**Job Summary:** Join arenaflex as an IT Security Specialist, where you will play a vital role in ensuring the operational reliability of our critical infrastructure that supports arenaflex Applications, Customers, Partners, and Vendor availability and security for arenaflex's IT Security Group. As a key member of our team, you will provide designing services and support to guarantee the functional maintainability of our basic framework that upholds arenaflex Applications, Customers, Partners, and Vendor availability and security. **About arenaflex:** arenaflex is a leading organization in the industry, committed to living our values of Integrity, Honesty, Respect, Perseverance, and Employee Empowerment every day, in everything we do. As a member of our team, you will have the opportunity to see the world while enjoying excellent benefits to help you continue to grow and thrive. **Key Responsibilities:** As an IT Security Specialist, you will be responsible for: * Providing designing services and support to guarantee the functional maintainability of our basic framework that upholds arenaflex Applications, Customers, Partners, and Vendor availability and security. * IT support for firewall equipment and software maintenance, including site executions, inventories, framework planning, preventive maintenance, and break/fix services in server farm basic foundation. * IT support for business remote access clients to align our client-edge security technology with and client-oriented expertise on workstations; the team can utilize advanced technology like Application ID and Client ID for granular client ID. * IT support for equipment and software maintenance, including site executions, inventories, framework planning, preventive maintenance, and break/fix services in server farm basic foundation. * IT support for airport tasks mobile network arrangement, Netmotion, equipment, and software maintenance, which includes site executions, inventories, framework planning, preventive maintenance, and break/fix services in server farm basic foundation. * Coordination with arenaflex's Business divisions through advisory services responsible for firewall strategies and access control direction. * Functional availability for potential emergencies Support of basic offices and foundation parts for IT Security. * Supporting the IT Data Security Division to maintain the reliability and service continuity of the project data and applications. * Suggesting and executing departmental approach, rules, principles, and methodology. * Ensuring compliance with all governing corporate policies and rules. * Project management of server farm and remote communication room norms capital upgrades, redesigns, and improvements. * Ensuring precise documentation, getting the best product and service costs, and ensuring that vendors meet their contractual commitments. **Advantages and Benefits to Help You Continue to Grow:** **Why You'll Love arenaflex!** Our culture is built on a shared commitment to living our values - Integrity, Honesty, Respect, Perseverance, and Employee Empowerment - every day, in everything we do. Joining arenaflex gives you the opportunity to see the world while enjoying excellent benefits to help you continue to grow and thrive: * Competitive compensation, performance incentives, industry-leading profit sharing, and 401(k) with generous direct contribution and company match. * Paid time off including vacation, holidays, and paid personal time * Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life benefits. * Wellness programs to support physical, mental, social, and financial well-being, including access to an employee assistance program offering support for yourself and anyone in your family, free financial education, and extensive resources supporting mental health guidance. * Domestic and International (reserve) Flight privileges for employees and qualified family members * Career advancement programs to achieve your long-term career goals. * Access to over 500 discounts, specialty savings, and intentional benefits through Deltaperks like vehicle and lodging rentals and auto/property owners/pet insurances. **What You Need to Succeed (Minimum Qualifications):** * Self-starter, the ability to fully complete tasks with direction and guidance. * Builds and maintains effective communication and relationships with the management team, vendors, and partners. * Knowledge of Networking and Security: A solid understanding of networking concepts, like TCP/IP, VPN, firewalls, and security protocols, is essential. Knowledge of cloud networking and security standards is also important. * System Administration Skills: Experience managing and maintaining server infrastructure on-premises and in the cloud. * Investigating and Critical thinking: The ability to analyze and resolve issues related to the managed security system and its integration with other systems. * Monitoring and Security Analysis: Capability in monitoring and analyzing security logs and events to identify potential threats and vulnerabilities. * Customer Service and Communication: Strong interpersonal skills to interact with end-users, understand their needs, and provide adequate support. * Vendor Relationship Management: Ability to collaborate with the cloud service provider (in this case, Outright) and ensure that service level agreements (SLAs) are met. * Continuous Learning: The cloud computing and security field is constantly evolving, so a willingness to stay updated on industry trends and new technologies is essential. * Adaptability to support an activity with varying shifts, extended hours, and ability to come in case of emergency needs. * Strong written and verbal communication skills * Consistently focuses on the safety and security of self, others, and personal data. 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