Experienced IT Field Support Specialist for Government Contracts – Providing Tier 2 and 3 On-Site and Remote Support for Computer Workstations, Servers, Printers, Peripherals, and Teleconferencing Equipment
Introduction to AT&T Global Public Sector
AT&T Global Public Sector is a leading provider of secure, IP-enabled, cloud-based, network solutions, and professional services to the Federal Government. We are committed to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values, and dedicated to our customers' mission. As a trusted partner to the government, we offer a unique opportunity for IT professionals to work on challenging projects that make a real difference in the lives of citizens.
Job Overview
We are seeking an experienced IT Field Support Specialist to join our team in Columbia, Maryland. As an IT Field Support Specialist, you will play a critical role in providing Tier 2 and 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment to our end-user community. This is an excellent opportunity for someone who is passionate about IT and wants to work on a wide range of technical projects.
Key Responsibilities
Conduct site surveys and assess current site configuration and user requirements
Analyze existing requirements and prepare specifications for hardware acquisitions
Prepare engineering plans and site installation Technical Design Packages
Develop hardware installation schedules and prepare drawings documenting configuration changes at each site
Prepare site installation and test reports
Configure computers, communications devices, and peripheral equipment
Train site personnel in the proper use of hardware
Build specialized interconnecting cables
Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables, and telephone systems
Update technical drawings using AutoCAD software as needed
Required Qualifications
To be successful in this role, you will need to have:
High school diploma or equivalent and 3-5 years of experience in IT field support
8570 Certification
TS/SCI with polygraph clearance
Strong technical skills in installing, repairing, and troubleshooting computer hardware and peripherals
Experience with Microsoft Office Applications (Word, Excel, PowerPoint, and Access)
Ability to manage time and priorities effectively
Ability to work efficiently with minimal supervision
Proficient in working with end-users remotely
Demonstrated expertise in Microsoft Windows 7 and 10
Familiarity with Active Directory security and policies
Excellent analytical and problem-solving skills
Outstanding communication skills to relate with team members and support workers
Preferred Qualifications
While not required, the following qualifications are preferred:
Security + certification
Experience with IT service management frameworks such as ITIL
Knowledge of network protocols and architectures
Experience with cloud-based technologies such as Azure or AWS
Strong understanding of cybersecurity principles and best practices
Career Growth Opportunities and Learning Benefits
At AT&T, we are committed to the growth and development of our employees. As an IT Field Support Specialist, you will have access to a wide range of training and development opportunities, including:
On-the-job training and mentorship
Formal training programs in IT service management and cybersecurity
Opportunities to work on complex and challenging projects
Collaboration with experienced IT professionals
Access to the latest technologies and tools
Work Environment and Company Culture
At AT&T, we pride ourselves on our diverse and inclusive work environment. We believe that our employees are our greatest asset, and we strive to create a workplace that is supportive, collaborative, and fun. As an IT Field Support Specialist, you will be part of a dynamic team that is passionate about delivering exceptional service to our customers.
Compensation, Perks, and Benefits
We offer a competitive salary range of $57,200 - $86,100 per year, depending on experience and qualifications. In addition to your salary, you will also be eligible for a wide range of benefits, including:
Medical, dental, and vision coverage
401(k) plan with company match
Tuition reimbursement program
Paid time off and holidays
Paid parental leave
Paid caregiver leave
Additional sick leave beyond what state and local law require
Adoption reimbursement
Disability benefits (short-term and long-term)
Life and accidental death insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone
Conclusion
If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As an IT Field Support Specialist at AT&T, you will have the chance to work on complex and challenging projects, develop your skills and knowledge, and be part of a dynamic team that is passionate about delivering exceptional service to our customers. Don't miss out on this opportunity to join our team and start your future with AT&T today!
Apply Now
AT&T Global Public Sector is a leading provider of secure, IP-enabled, cloud-based, network solutions, and professional services to the Federal Government. We are committed to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values, and dedicated to our customers' mission. As a trusted partner to the government, we offer a unique opportunity for IT professionals to work on challenging projects that make a real difference in the lives of citizens.
Job Overview
We are seeking an experienced IT Field Support Specialist to join our team in Columbia, Maryland. As an IT Field Support Specialist, you will play a critical role in providing Tier 2 and 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment to our end-user community. This is an excellent opportunity for someone who is passionate about IT and wants to work on a wide range of technical projects.
Key Responsibilities
Conduct site surveys and assess current site configuration and user requirements
Analyze existing requirements and prepare specifications for hardware acquisitions
Prepare engineering plans and site installation Technical Design Packages
Develop hardware installation schedules and prepare drawings documenting configuration changes at each site
Prepare site installation and test reports
Configure computers, communications devices, and peripheral equipment
Train site personnel in the proper use of hardware
Build specialized interconnecting cables
Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables, and telephone systems
Update technical drawings using AutoCAD software as needed
Required Qualifications
To be successful in this role, you will need to have:
High school diploma or equivalent and 3-5 years of experience in IT field support
8570 Certification
TS/SCI with polygraph clearance
Strong technical skills in installing, repairing, and troubleshooting computer hardware and peripherals
Experience with Microsoft Office Applications (Word, Excel, PowerPoint, and Access)
Ability to manage time and priorities effectively
Ability to work efficiently with minimal supervision
Proficient in working with end-users remotely
Demonstrated expertise in Microsoft Windows 7 and 10
Familiarity with Active Directory security and policies
Excellent analytical and problem-solving skills
Outstanding communication skills to relate with team members and support workers
Preferred Qualifications
While not required, the following qualifications are preferred:
Security + certification
Experience with IT service management frameworks such as ITIL
Knowledge of network protocols and architectures
Experience with cloud-based technologies such as Azure or AWS
Strong understanding of cybersecurity principles and best practices
Career Growth Opportunities and Learning Benefits
At AT&T, we are committed to the growth and development of our employees. As an IT Field Support Specialist, you will have access to a wide range of training and development opportunities, including:
On-the-job training and mentorship
Formal training programs in IT service management and cybersecurity
Opportunities to work on complex and challenging projects
Collaboration with experienced IT professionals
Access to the latest technologies and tools
Work Environment and Company Culture
At AT&T, we pride ourselves on our diverse and inclusive work environment. We believe that our employees are our greatest asset, and we strive to create a workplace that is supportive, collaborative, and fun. As an IT Field Support Specialist, you will be part of a dynamic team that is passionate about delivering exceptional service to our customers.
Compensation, Perks, and Benefits
We offer a competitive salary range of $57,200 - $86,100 per year, depending on experience and qualifications. In addition to your salary, you will also be eligible for a wide range of benefits, including:
Medical, dental, and vision coverage
401(k) plan with company match
Tuition reimbursement program
Paid time off and holidays
Paid parental leave
Paid caregiver leave
Additional sick leave beyond what state and local law require
Adoption reimbursement
Disability benefits (short-term and long-term)
Life and accidental death insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone
Conclusion
If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As an IT Field Support Specialist at AT&T, you will have the chance to work on complex and challenging projects, develop your skills and knowledge, and be part of a dynamic team that is passionate about delivering exceptional service to our customers. Don't miss out on this opportunity to join our team and start your future with AT&T today!
Apply Now