**Experienced Insurance Verification Coordinator II – Remote Customer Care Position at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional service in the medical industry? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark as an Experienced Insurance Verification Coordinator II – Remote Customer Care Position. As a key member of our team, you will play a vital role in ensuring seamless communication between patients, healthcare providers, and insurance carriers. Your expertise in insurance verification, medical terminology, and customer service will enable you to provide top-notch support to our clients, driving business growth and customer satisfaction. **About blithequark** blithequark is a leading Fortune 500 company that has revolutionized the way healthcare services are delivered. With a commitment to innovation, quality, and customer satisfaction, we strive to make a positive impact on the lives of millions of people worldwide. Our company culture values diversity, inclusivity, and collaboration, providing a supportive and dynamic work environment that fosters growth and development. **Responsibilities** As an Experienced Insurance Verification Coordinator II – Remote Customer Care Position, your primary responsibilities will include: * Verifying and documenting new patient insurance coverage and coordinating supply costs to communicate to patients and billing * Re-verifying existing patient insurance coverage to ensure repeat order cost and eligibility is communicated * Contacting insurance carriers to request prior authorizations as needed * Verifying insurance coverage via HIPAA-compliant outbound phone calls or provider online portals * Communicating with internal Sales Operations and Medical Billing teams regarding insurance eligibility * Communicating with patients to explain insurance benefits and how they relate to medical supply purchases * Maintaining knowledge of medical terminology, billing, and insurance guidelines * Tracking daily production and submitting logs to supervisor **Requirements** To be successful in this role, you will need: * Minimum 1 year of medical industry OR call center/customer service experience (insurance verification strongly preferred) * Ability to read, analyze, and interpret medical supply publications, procedures, and training materials * Strong communication and customer service skills * Ability to meet production and quality standards: 1 completed insurance verification every 9–11 minutes on average with an error rate of 3.5% or less **Education** * Required: High School Diploma or GED (one to two years of related experience and/or training preferred) **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home, with a dedicated workspace and reliable internet connection. Our company culture values work-life balance, providing a supportive and inclusive environment that fosters growth and development. You will have access to ongoing training and development opportunities, as well as a comprehensive benefits package, including: * Competitive hourly rate: $18.00 per hour * Benefits available to full-time employees after 90 days of employment * 401(k) with a company match available for full-time employees with 1 year of service on our eligibility dates **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As an Experienced Insurance Verification Coordinator II – Remote Customer Care Position, you will have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced professionals * Opportunities for career advancement and professional growth * A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan with a company match **How to Apply** If you are a motivated and customer-focused professional with a passion for delivering exceptional service in the medical industry, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications to [[email protected]](mailto:[email protected]) or text Jenise Nottage at 586-473-6098. Don't miss this opportunity to join a dynamic and innovative company that values customer satisfaction and employee growth. Apply today to become an Experienced Insurance Verification Coordinator II – Remote Customer Care Position at blithequark! Apply for this job