**Experienced Inbound Customer Service Representative (WFH) - Home Medical Equipment and Sleep Therapy**

At arenaflex, we're dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country. As a national leader in home medical equipment and sleep therapy, we're seeking a skilled and compassionate Inbound Customer Service Representative to join our team. If you're passionate about delivering exceptional customer experiences and have a strong background in medical sales or customer service, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we're committed to providing high-quality medical products, services, and outstanding customer care. **Job Summary** We're seeking a dedicated Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in our Murray Operations division. As a key member of our team, you'll serve our customers by performing tasks related to CPAP resupply, verifying and entering correct patient demographics, payer, and physician-related information, and assisting customers with basic sleep coaching and equipment maintenance. If you're a strong communicator with excellent customer service skills and a passion for the medical field, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Acts as a patient advocate to resolve questions or concerns * Collects patient, source information, and inputs data into e-Intake * Completes thorough verification for products and services * Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines * Develops and maintains working knowledge of current products and services offered by arenaflex * Identifies and resolves problems in a timely manner * Makes outbound calls as needed to collect patient data * Manages all aspects of initial intake via high-volume inbound phone calls * Processes related patient paperwork if assigned * Processes tickets to ensure timely fulfillment of product orders * Provides basic technical customer service assistance for CPAP equipment * Provides education to patients and location employees on CPAP supplies * Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input **Essential Qualifications** * High school diploma or GED equivalent * One to three years of related prior work experience in a team-oriented environment * Experience in the medical field and administrative record management * Strong customer service background * Ability to effectively communicate in English, both oral and written, with physicians, employees, and patients * Helpful, knowledgeable, and polite with a positive attitude * Ability to interpret a variety of instructions in a variety of communication mediums * Knowledge of billing reimbursement and insurance policies and requirements preferred * Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) * Knowledge of medical billing practices preferred * Ability to maintain confidentiality and practice discretion and caution when handling sensitive information * Medical terminology * Multi-tasking along with attention to detail * Self-motivation, organized, time-management, and deductive problem-solving skills * Ability to work independently and as part of a team **Preferred Qualifications** * Experience in sleep therapy or medical sales * Knowledge of CPAP equipment and sleep apnea treatment * Certification in medical billing or coding preferred **Work Environment and Culture** As a member of our team, you'll enjoy a dynamic and supportive work environment that encourages growth and development. Our company culture values teamwork, innovation, and customer satisfaction, and we're committed to providing our employees with the resources and support they need to succeed. **Compensation and Benefits** * Pay starting at $15.50 per hour * Monthly Bonus program opportunity with potential unlimited earnings * Generous paid time off and paid holidays * Overtime pay for non-exempt hourly positions based on business needs * Commission for Account Executives * Fixed and variable rate car reimbursement for Area Managers and Account Executives * Employee discount program * Employee recognition program * Bonus and incentive opportunities * Mileage reimbursement (when applicable for the position) * Telephone reimbursement (when applicable for the position) * EAP * 401k * Medical, Prescription, Dental, and Vision * HSA and FSA/Dependent Care FSA * Life Insurance, Disability, Accidental death, Identity protection, and Legal services * Meru Health Mental health and Mercer SmartConnect Medicare programs * Livongo Diabetes and High Blood Pressure programs * Healthcare Bluebook and RX Savings solutions programs * HEPB and TB vaccinations **How to Apply** If you're a motivated and customer-focused individual with a passion for the medical field, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We appreciate your interest in arenaflex and look forward to reviewing your application. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that values diversity, equity, and inclusion, and we're proud to be an employer of choice for people with disabilities. Apply for this job