**Experienced Inbound Chat Specialist – Automotive Industry Conversations & Lead Generation at blithequark**

Are you a customer service enthusiast with a knack for technology and a passion for the automotive industry? Do you thrive in a fast-paced environment where no two conversations are ever the same? If so, we invite you to join blithequark as an Inbound Chat Specialist, where you'll play a vital role in converting online conversations into leads that drive revenue for our automotive dealer clients. **About blithequark** blithequark is a leading innovator in the automotive industry, dedicated to providing cutting-edge solutions that empower dealers to succeed in an ever-evolving market. Our team of experts is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and growth. As a valued member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for the industry and your commitment to excellence. **Responsibilities** As an Inbound Chat Specialist at blithequark, you'll be responsible for engaging in online conversations with customers, representing our automotive dealer clients. Your primary goal will be to convert these conversations into leads that help our clients generate revenue. Your responsibilities will include: * Handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services * Narrowing down on appointment information to schedule appointments and capture customer contact information for lead generation and client review * Summarizing interactions based on customer needs for client review * Developing and maintaining a knowledge base of the evolving products and services offered by blithequark * Collaborating with our team to ensure seamless communication and exceptional customer experiences **Requirements** To succeed in this role, you'll need: * Previous experience in retail customer service or the automotive industry (although not necessary, it's a plus) * Basic internet and window-based computer skills * Strong ability to multitask, with gaming experience being a helpful bonus * Positive and professional demeanor * Excellent written and verbal communication skills * Ability to adapt to change and thrive in a quick-paced work environment **Nice-to-Haves** While not essential, the following skills and qualifications would be beneficial in this role: * Experience with customer relationship management (CRM) software * Familiarity with the automotive industry and its products and services * Strong problem-solving skills and ability to think critically * Ability to work in a team environment and collaborate with colleagues * Familiarity with social media platforms and online communication tools **Benefits** As a valued member of our team, you'll enjoy a comprehensive benefits package that includes: * Medical insurance * Dental insurance * Vision insurance * Life insurance * Company contributions to Health Savings Account (HSA) * 6% match on 401(k) * Paid time off * Onsite dining facility offering complimentary breakfast and lunch * Fitness center * Onsite medical center * Sports and social leagues * Volunteering initiatives through our Associate Foundation **Career Growth Opportunities & Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their skills. As an Inbound Chat Specialist, you'll have access to: * Ongoing training and development programs to enhance your customer service and technical skills * Opportunities for career advancement and professional growth within our organization * Collaborative and supportive work environment that encourages innovation and creativity * Access to industry-leading tools and technologies to stay ahead of the curve **Work Environment & Company Culture** Our office is set in a relaxed yet professional environment, ideal for individuals who value great customer service and enjoy working with technology. We're a team of passionate and dedicated professionals who share a commitment to excellence and a passion for the automotive industry. Our company culture is built on the principles of collaboration, innovation, and growth, and we're always looking for talented individuals who share our vision. **Compensation, Perks, & Benefits** As an Inbound Chat Specialist at blithequark, you'll enjoy a competitive salary and benefits package that includes: * A comprehensive benefits package that includes medical, dental, vision, and life insurance * Company contributions to HSA and 401(k) matching program * Paid time off and holidays * Onsite dining facility offering complimentary breakfast and lunch * Fitness center and onsite medical center * Sports and social leagues and volunteering initiatives through our Associate Foundation **Conclusion** If you're a customer service enthusiast with a passion for the automotive industry and a knack for technology, we invite you to join blithequark as an Inbound Chat Specialist. As a valued member of our team, you'll have the opportunity to work with a talented group of professionals, develop your skills, and contribute to the success of our clients. Apply now to take the first step in your career journey with blithequark! Apply for this job