Experienced Hybrid Network Performance Engineer – Driving Customer Satisfaction through Innovative Network Solutions and Collaborative Teamwork

Introduction to Verizon and Our Mission Verizon, a global leader in technology and communications services, is transforming the way we connect around the world. As a human network that reaches across the globe, we work behind the scenes to anticipate, lead, and listen, believing that listening is where learning begins. In times of crisis and celebration, we come together, lifting up our communities and striving to make an impact that moves the world forward. If you're fueled by purpose and powered by persistence, explore a career with us, where you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife. About the Role: Network Performance Engineer As a Network Performance Engineer, you will play a critical role in ensuring our networks perform at a high level all the time, directly impacting customer satisfaction and helping us stay ahead of the competition. This hybrid role offers the flexibility to balance your time between working from home and our office, allowing you to thrive in a setting that suits your productivity and work style. With a competitive salary reflecting your skills and experience, you'll be part of a team that values diversity, inclusivity, and the empowerment of its members to reach their full potential. Key Responsibilities Evaluate service performance trends and isolate root causes of impacted services to ensure efficient and reliable service for our customers. Perform VoLTE testing and analyses of relevant key performance indicators to optimize network performance. Coordinate technical investigations and testing with appropriate regional, area, and HQ functions to resolve complex issues. Provide technical analysis, troubleshooting, and training assistance to markets and regions as requested, fostering a culture of knowledge sharing and collaboration. Optimize LTE, 5G, and RAN networks using traditional and innovative means to stay at the forefront of network technology. Investigate and resolve customer complaints regarding service, ensuring high customer satisfaction and loyalty. Integrate new cell sites, small cells, and DAS systems into existing macro networks, expanding our reach and capabilities. Essential Qualifications To succeed in this role, you should have a strong customer service orientation, a penchant for taking ownership of issues, and the ability to understand and evaluate complex problems to present effective solutions. You must be able to work well independently and collaboratively with diverse business teams and vendors to implement solutions. A Bachelor's Degree or three or more years of work experience. Three or more years of relevant experience in network performance engineering or a related field. Preferred Qualifications While not required, having one or more of the following qualifications will make you an even stronger candidate: A degree in a relevant field such as Computer Science, Engineering, or Telecommunications. Experience with at least one data collection tool such as Datapro, and TEMS Symphony. Knowledge of data analysis/post-processing tools such as Irisview, Windcatcher/Actix/TEMS Discovery. Knowledge of propagation and optimization modeling tools such as Planet, GeoPlan, ACP, DB Planner. Knowledge of programming languages such as C++, Python, Unix, scripting tools. Experience with mapping software such as MapInfo, ArcGIS, Topo. Knowledge of Ericsson systems including OSS, ESON, and 3GPP LTE standards. Ability to differentiate and diagnose RAN and CORE related problems. Understanding of IMS and systems engineering aspects related to RAN and proficiency in Core level call flow analysis. Skills and Competencies To excel as a Network Performance Engineer, you should possess a combination of technical, analytical, and interpersonal skills, including: Strong analytical and problem-solving skills to evaluate complex network issues. Excellent communication and collaboration skills to work effectively with diverse teams and vendors. Ability to adapt to new technologies and processes, with a keen interest in continuous learning and professional development. Strong customer service skills, with a focus on resolving issues efficiently and ensuring high customer satisfaction. Ability to work independently and as part of a team, with a flexible approach to changing priorities and deadlines. Career Growth Opportunities and Learning Benefits At Verizon, we're committed to helping our employees grow professionally and personally. As a Network Performance Engineer, you'll have access to a range of learning and development opportunities, including training programs, mentorship, and career advancement paths. You'll be part of a dynamic team that values innovation, creativity, and collaboration, with the potential to make a significant impact on our business and the industry as a whole. Work Environment and Company Culture Our work environment is built on the principles of diversity, equity, and inclusion, where everyone feels valued, connected, and empowered to contribute their best. We celebrate our employees' differences and believe that diversity makes us stronger. With a collaborative and inclusive culture, you'll find a sense of belonging and community, with opportunities to engage in volunteer work, professional networks, and social activities that align with your interests. Compensation, Perks, and Benefits We offer a competitive total rewards package that includes health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance, among others. For this role, the compensation range is between $76,000.00 and $141,000.00 annually, based on a full-time schedule, with the potential to earn more through our incentive-based structure. Conclusion If you're passionate about network performance engineering, customer satisfaction, and collaborative teamwork, and you're looking for a role that offers flexibility, challenges, and opportunities for growth, we encourage you to apply for this exciting position. Even if you don't meet every preferred qualification, we'd still love to hear from you. Join our team of dedicated professionals who are shaping the future of technology and communications, and discover the fulfillment that comes with living the #NetworkLife. Apply now and take the first step towards an exciting and rewarding career with Verizon! Apply for this job