**Experienced Home Service Coordinator – Customer Support and Operations at blithequark**

Are you a motivated and customer-focused individual looking to kickstart your career in a dynamic and supportive environment? Do you have a passion for delivering exceptional customer experiences and driving business growth? If so, we invite you to join blithequark as an Experienced Home Service Coordinator – Customer Support and Operations. **About blithequark** blithequark is a leading provider of innovative home improvement solutions, dedicated to empowering homeowners to achieve their dreams. With a strong commitment to customer satisfaction and excellence, we strive to create a seamless and enjoyable experience for our customers. Our team of experts is passionate about delivering top-notch service, and we're looking for like-minded individuals to join our ranks. **Job Summary** As an Experienced Home Service Coordinator – Customer Support and Operations, you will play a critical role in driving customer satisfaction and business growth. You will be responsible for providing exceptional customer service, onboarding support experts, and ensuring a high level of customer loyalty. This is an exciting opportunity to join a dynamic team and contribute to the success of blithequark. **Key Responsibilities** * Provide 90% customer and expert exchange organizations (Ace) client care through inbound/outbound calls, email, and visit frameworks * Report customer interactions using electronic programming devices and ensure start-to-finish backing, research, and follow-up are completed to guarantee best effort in matches between professional exchange organizations and customers * Perform other duties as assigned by leadership * Collaborate with customers to work on statements and close deals * Onboard support experts, ensuring they have a comprehensive understanding of all devices, assets, and interactions to achieve a high level of customer satisfaction **Direct Supervisor/Direct Reports** * This position reports to a Manager, Customer Care * This position has no immediate reports **Travel Requirements** * Regularly requires occasional travel under 10% of the time **Physical Requirements** * Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about * Occasionally, there may be a need to move or lift light articles **Working Conditions** * Located in a comfortable indoor area * Any hazardous conditions would be rare and not surprising **Minimum Qualifications** * Should be eighteen years old or older * Should be legally allowed to work in the US * THD/Master Reference partners should be highly motivated and proficient delegates that self-start their own activities to ensure objectives are met * THD/Master Reference partners will expect partners to grasp fundamental exchanges, ranging from light home improvement and jack-of-all-trades work to yard and housekeeping exchanges **Essential Qualifications** * Bachelor's degree in a related field (e.g., business, communications, customer service) * 1-2 years of experience in customer-facing roles, preferably in the home improvement industry * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Strong problem-solving and analytical skills * Proficiency in electronic programming devices and software **Preferred Qualifications** * Experience in onboarding support experts and ensuring a high level of customer satisfaction * Knowledge of home improvement products and services * Familiarity with customer relationship management (CRM) software * Certification in customer service or a related field **Skills and Competencies** * Strong customer service skills, with a focus on delivering exceptional experiences * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and support experts * Ability to work in a fast-paced environment and prioritize multiple tasks * Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions * Proficiency in electronic programming devices and software * Strong organizational and time management skills, with the ability to meet deadlines and achieve goals **Career Growth Opportunities and Learning Benefits** * blithequark is committed to the growth and development of our employees, offering opportunities for career advancement and professional growth * We provide ongoing training and development programs to enhance your skills and knowledge * You will have the opportunity to work with a talented team of professionals and contribute to the success of our organization **Compensation, Perks, and Benefits** * Competitive salary of $25/hour * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career advancement and professional growth **How to Apply** If you're a motivated and customer-focused individual looking to join a dynamic team, we invite you to apply for the Experienced Home Service Coordinator – Customer Support and Operations role at blithequark. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job