**Experienced Healthcare Customer Care Coordinator – Project-Based Remote Opportunity**
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of customer care services, we're committed to empowering our employees to reach new heights while growing our business to make a global impact. Our collaborative culture is built on a foundation of innovation, empathy, and a passion for helping others. Are you an exceptional listener who strives to make a positive impact on the lives of others? Do you possess impressive communication skills, empathy, and a care for each person you interact with? If so, we invite you to join our team as a Project-Based Customer Service – Healthcare Prescription Benefits Specialist. **About the Role:** As a Healthcare Customer Care Coordinator, you will play a vital role in supporting US-based customers with their prescription benefits questions and concerns. You will be the first point of contact for customers, providing information about their insurance coverage, addressing copays, and assisting with coverage determination. Your exceptional communication skills, empathy, and problem-solving abilities will enable you to navigate complex issues and provide solutions that simplify the customer's healthcare experience. **Responsibilities:** * Answer inbound calls from US customers and address questions & concerns regarding their prescription healthcare benefits. * Provide information about their insurance coverage, what is included in the customer's benefit plan, addressing copays, and assisting with coverage determination. * Handle prescription refills, order status updates, and tracking. * Educate customers on online self-service for updates and help troubleshoot these self-services. * Empathize and resolve concerns to simplify the customer's healthcare experience. * Navigate through multiple computer applications with speed & accuracy. * Adapt to learn new call types when business needs change & flex support in those areas. **Work at Home Requirements:** * High-speed internet with at least 10 mbps download speed (No Satellite, Wi-Fi, or Cellular/Wireless carrier hotspot or internet services) * Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (arenaflex will ship you company equipment such as the PC, mouse, keyboard, etc. to use on your network) * Dedicated, quiet, & secured workspace with no distractions * A USB Wired headset with noise-canceling microphone. **Additional Requirements:** * 18+ years old & high school diploma/GED * Entry-level position with a minimum of 6 months customer service experience * Customer-focused personality & desire to help people. * Professional positive attitude & courteous telephone etiquette * Full-Time schedule availability to meet business needs (Includes evenings and weekends) * Willing to submit a drug test and background check. **Benefits & Perks:** * $14-$15 per hour + overtime during peak needs * Access Up To 50% Of Your Pay Immediately After Your Shift * Paid, Virtual Training * Remote Work Environment * Opportunity for Professional Development **About arenaflex:** arenaflex partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. arenaflex customer care and call center solutions leverage world-class voice, chat, email, and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on arenaflex and our services can be found on our website. **arenaflex is an Equal Opportunity Employer:** arenaflex considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA). **Applying to arenaflex:** arenaflex recruiting correspondence will always come from a talent acquisition representative with an official @arenaflex email address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [email protected]. Don't Hesitate, Apply! Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today! Apply for this job