**Experienced Health Assistant/Healthcare Customer Service Representative – Total Health & Benefits (Remote)**

Are you passionate about helping others navigate the complexities of the healthcare system? Do you have a strong desire to make a meaningful impact in the lives of individuals and families? If so, we invite you to join blithequark, a leading provider of personalized health and benefits solutions, as a Health Assistant/Healthcare Customer Service Representative. At blithequark, we empower every person to live their healthiest life by providing exceptional service, expertise, and empathy. Our team of dedicated professionals is committed to helping millions of people and their employers navigate the healthcare system, lower the cost of care, and improve health outcomes. As a Health Assistant/Healthcare Customer Service Representative, you will play a vital role in delivering interventions, driving better client outcomes, and making a lasting impact on the lives of our members. **A Day in the Life** As a Health Assistant/Healthcare Customer Service Representative, you will be the main connection and resource for our members, helping them with all their healthcare needs and benefits. You will have the opportunity to make a real difference in the lives of our members by: * Supporting members to navigate the complex and confusing healthcare system via phone and digital messaging * Influencing members' decisions and behavior by making them smarter consumers of healthcare, translating their benefit packages and care plans, and helping them find doctors and access the right clinical resources * Uncovering barriers that prevent members from getting the care they need and identifying when and making it easy to connect with the right clinical resource * Leveraging technology and internal resources available to you as a Health Assistant to help understand the member's path, actions needed, and next step **Drive Better Client Outcomes** As a Health Assistant/Healthcare Customer Service Representative, you will also be responsible for driving better client outcomes by: * Assisting with improved financial outcomes * Helping members avoid inappropriate healthcare usage and process errors * Helping members see the right providers at the right time * Helping members optimize benefit packages and third-party vendors appropriately * Assisting with improved health (medical and behavioral) outcomes * Helping clients understand and optimize their preventive services * Helping clients reduce and/or eliminate avoidable admits, ER usage, and readmits * Helping clients have an improved quality of life **Qualifications** We are looking for a highly skilled and compassionate individual with: * Minimum of 3 years of experience in a service-based environment, with a Bachelor's Degree or 5 years of relevant experience * Relevant background experience can include but is not limited to: insurance setting, telephonic customer service, medical office, Health Plan, social services, behavioral health, counseling, healthcare coordination, pharmacy tech, benefits specialist, health coach, case management, exercise, and health education * Highly agile and comfortable in a high-paced, innovative, technology-driven environment * Knowledge of consumer health plans and terminology * Understanding of how patients use and access healthcare * Ability to thrive in a performance-based environment * Demonstrate high levels of personal accountability * Ability to listen, talk, and type all at once through multi-channel communications * Empathetic and superior critical thinking * Commitment to quality and continuous improvement * Demonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint) * Strong self-management/self-starter * Excellent written and verbal communication skills * Demonstrated attention to detail * Time management and prioritization **Additional Information** * Accolade requires a Broadband connection with at least 1 Mbps upload and 1 Mbps download speed. You will also be required to use a wired connection from laptop to router (not WiFi) * IT equipment will be provided directly by blithequark * Schedule: Monday-Friday (hours can fall between 8am-11:15pm EST) **What is Important to Us** At blithequark, we are committed to creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members, and customers. Our secret to success is: * We find joy and purpose in serving others * Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons. * We are strong individually and together, we're powerful * Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way. * We roll up our sleeves and get stuff done * Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there. * We're boldly and relentlessly reinventing healthcare * We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time. **Join Our Team** If you are passionate about making a difference in the lives of others and are looking for a challenging and rewarding career opportunity, we invite you to join blithequark as a Health Assistant/Healthcare Customer Service Representative. Apply now and become a part of our team of dedicated professionals who are committed to empowering every person to live their healthiest life. [Apply Job!]( Apply for this job