Experienced Group Ticket Coordinator for Disney's Group Business Services - Remote Support with Ticketing Systems Expertise
Join the Magic: Become a Group Ticket Coordinator at Disney
Are you a customer service enthusiast with a passion for ticketing systems and a knack for problem-solving? Do you have a flair for working in a fast-paced environment and collaborating with multiple stakeholders? Look no further! We're on a mission to deliver exceptional guest experiences, and we're seeking a skilled Group Ticket Coordinator to join our team at Disney's Group Business Services.
As a Group Ticket Coordinator, you'll be the driving force behind providing top-notch service to our Guests, internal sales teams, and ticketing partners. You'll work closely with various lines of business, including Disney Imagination Campus, Meetings and Conventions, to validate, document, and process requests through multiple platforms. Your expertise will ensure seamless ticket ordering, payment processing, and issue resolution, resulting in positive and magical experiences for our Guests.
About Our Team and Company Culture
At Disney, we're committed to creating a work environment that's as magical as our theme parks. Our Group Business Services team is dedicated to delivering exceptional service to our Guests and supporting our internal stakeholders. As a Group Ticket Coordinator, you'll be part of a dynamic team that values collaboration, innovation, and continuous learning.
We're proud to offer a culture that fosters growth, creativity, and fun. Our team members enjoy a range of benefits, including:
Competitive salary and comprehensive benefits package
Opportunities for career advancement and professional development
Access to cutting-edge technology and innovative tools
A dynamic work environment that's always evolving
A culture that values diversity, equity, and inclusion
Key Responsibilities
As a Group Ticket Coordinator, you'll be responsible for:
Processing ticket orders using Siebel, BOLT, and SnApp/Horizon systems
Completing ticket orders, payments, returns, emails, and calls to ensure high service levels
Handling ad-hoc team tasks and contributing to a high volume of written and electronic tasks
Providing exceptional service recovery and resolution to Guest/Client concerns
Maintaining Standard Operating Guides to ensure current processes are documented
Collaborating with multiple internal and external partners, including sales channels and lines of business
Essential Qualifications and Skills
To succeed in this role, you'll need:
Guest service and recovery skills, with a focus on delivering exceptional experiences
Experience collaborating with multiple internal and external partners
Ability to learn and use multiple technology applications, including Microsoft 365 Power Platforms
Experience with autonomous work and working as part of a team
Ability to work a flexible work schedule, including overtime and holidays
Experience with the resolution of escalated Guest/Client calls or situations
Proficiency with Zoom and Teams meetings and remote support
Preferred Qualifications
While not required, the following qualifications will give you a competitive edge:
Experience with Walt Disney World ticketing systems, including Siebel, BOLT, and SnApp/Horizon
Experience with Walt Disney World Groups Sales lines of businesses
Familiarity with Guest Service Suite (GSS), Group Connect, Business Objects, Zendesk, and current Park Pass Reservation applications and processes
Education and Training
A High School Diploma or equivalent is required for this role. As a Group Ticket Coordinator, you'll have access to ongoing training and development opportunities to enhance your skills and knowledge.
Career Growth Opportunities and Learning Benefits
At Disney, we're committed to helping our team members grow and develop their careers. As a Group Ticket Coordinator, you'll have opportunities to:
Develop your skills in ticketing systems, customer service, and problem-solving
Collaborate with cross-functional teams to drive business results
Take on additional responsibilities and contribute to special projects
Participate in ongoing training and development programs
Compensation, Perks, and Benefits
We offer a comprehensive rewards package that includes:
Competitive salary
Health and savings benefits
Educational opportunities and tuition reimbursement
Special extras that only Disney can provide
Access to exclusive employee discounts and perks
To learn more about our benefits and perks, visit https://jobs.disneycareers.com/benefits.
Take the Next Step
Are you ready to join our team and become a vital part of our success story? If you're a motivated and customer-focused individual with a passion for ticketing systems, we encourage you to apply now. Let's discuss how you can bring your skills and experience to our team and help us deliver magical experiences to our Guests.
Apply now and let's start your Disney journey!
Apply Now
Are you a customer service enthusiast with a passion for ticketing systems and a knack for problem-solving? Do you have a flair for working in a fast-paced environment and collaborating with multiple stakeholders? Look no further! We're on a mission to deliver exceptional guest experiences, and we're seeking a skilled Group Ticket Coordinator to join our team at Disney's Group Business Services.
As a Group Ticket Coordinator, you'll be the driving force behind providing top-notch service to our Guests, internal sales teams, and ticketing partners. You'll work closely with various lines of business, including Disney Imagination Campus, Meetings and Conventions, to validate, document, and process requests through multiple platforms. Your expertise will ensure seamless ticket ordering, payment processing, and issue resolution, resulting in positive and magical experiences for our Guests.
About Our Team and Company Culture
At Disney, we're committed to creating a work environment that's as magical as our theme parks. Our Group Business Services team is dedicated to delivering exceptional service to our Guests and supporting our internal stakeholders. As a Group Ticket Coordinator, you'll be part of a dynamic team that values collaboration, innovation, and continuous learning.
We're proud to offer a culture that fosters growth, creativity, and fun. Our team members enjoy a range of benefits, including:
Competitive salary and comprehensive benefits package
Opportunities for career advancement and professional development
Access to cutting-edge technology and innovative tools
A dynamic work environment that's always evolving
A culture that values diversity, equity, and inclusion
Key Responsibilities
As a Group Ticket Coordinator, you'll be responsible for:
Processing ticket orders using Siebel, BOLT, and SnApp/Horizon systems
Completing ticket orders, payments, returns, emails, and calls to ensure high service levels
Handling ad-hoc team tasks and contributing to a high volume of written and electronic tasks
Providing exceptional service recovery and resolution to Guest/Client concerns
Maintaining Standard Operating Guides to ensure current processes are documented
Collaborating with multiple internal and external partners, including sales channels and lines of business
Essential Qualifications and Skills
To succeed in this role, you'll need:
Guest service and recovery skills, with a focus on delivering exceptional experiences
Experience collaborating with multiple internal and external partners
Ability to learn and use multiple technology applications, including Microsoft 365 Power Platforms
Experience with autonomous work and working as part of a team
Ability to work a flexible work schedule, including overtime and holidays
Experience with the resolution of escalated Guest/Client calls or situations
Proficiency with Zoom and Teams meetings and remote support
Preferred Qualifications
While not required, the following qualifications will give you a competitive edge:
Experience with Walt Disney World ticketing systems, including Siebel, BOLT, and SnApp/Horizon
Experience with Walt Disney World Groups Sales lines of businesses
Familiarity with Guest Service Suite (GSS), Group Connect, Business Objects, Zendesk, and current Park Pass Reservation applications and processes
Education and Training
A High School Diploma or equivalent is required for this role. As a Group Ticket Coordinator, you'll have access to ongoing training and development opportunities to enhance your skills and knowledge.
Career Growth Opportunities and Learning Benefits
At Disney, we're committed to helping our team members grow and develop their careers. As a Group Ticket Coordinator, you'll have opportunities to:
Develop your skills in ticketing systems, customer service, and problem-solving
Collaborate with cross-functional teams to drive business results
Take on additional responsibilities and contribute to special projects
Participate in ongoing training and development programs
Compensation, Perks, and Benefits
We offer a comprehensive rewards package that includes:
Competitive salary
Health and savings benefits
Educational opportunities and tuition reimbursement
Special extras that only Disney can provide
Access to exclusive employee discounts and perks
To learn more about our benefits and perks, visit https://jobs.disneycareers.com/benefits.
Take the Next Step
Are you ready to join our team and become a vital part of our success story? If you're a motivated and customer-focused individual with a passion for ticketing systems, we encourage you to apply now. Let's discuss how you can bring your skills and experience to our team and help us deliver magical experiences to our Guests.
Apply now and let's start your Disney journey!
Apply Now