**Experienced Global Customer Support 3PL Warehousing Manager North America Spare Parts**

At arenaflex, we're committed to advancing science and ensuring everyone has access to healthcare today and for generations to come. As a seasoned professional with a passion for logistics and supply chain management, you'll play a vital role in maintaining and continuously improving the warehouse performance of our partner, FedEx, while achieving quality objectives through daily actions. If you're a strategic thinker with excellent problem-solving skills and a proven track record of process improvement, we want to hear from you. **About arenaflex** arenaflex is a global leader in the healthcare industry, with over 100,000 employees across the globe dedicated to advancing science and ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. **The Role** As our Global Customer Support 3PL Warehousing Manager North America Spare Parts, you'll be responsible for maintaining and continuously improving the warehouse performance of FedEx, the service quality, and achieving quality objectives through daily actions. You'll act as a Key User for Warehouse Operations US within Global Spare Parts Management and be the primary contact for performance, technical, and process issues with our Business Partners (FedEx and RDC). **Key Roles & Responsibilities** * Responsible for Business Partner (FedEx and RDC) relationships and serves as primary contact for performance, technical, and process issues. * Defines and analyzes complex business processes across multiple operational areas and develops measures of process steps to ensure efficient execution. * Processes include a broad base of activities ranging from physical warehousing and logistics processes, systems processes, and financial transactions. * Develops and implements process improvement strategies with Business Partners designed to increase service levels/performance. * Effectively translates strategies into collaborative plans with Business Partners to address day-to-day execution issues. * Collaborates with the Direct Procurement Department in the implementation of supplier sourcing strategies that ensures high-quality transactional execution as part of the contracting process. * Aligns with Manager – Transportation and Logistics on issues/improvement areas related to Business Partner day-to-day execution. * Analyzes transactional activities with Business Partners and develops, compiles, and publishes KPIs which measure the effectiveness of these transactions. * Establishes systems, processes, and procedures to enhance overall quality of Business Partner services. * Monitors Business Partner compliance with contractual performance-based obligations. Reports non-compliance to Management. * Facilitates development of team/partner relationships between Business Partners and key internal stakeholders. * Encourages Business Partners to proactively bring value-adding technological and procedural solutions that improve service and financial performance. * Monitors project progress and provides project updates on a consistent basis to various stakeholders. Supports project management, including the planning of design and execution as well as active change management and testing. **Minimum Qualifications** * Bachelor's Degree preferably in Logistics, Business, Engineering, or Science with strong logistics, business, and financial emphasis. * 5+ years' experience in Supply Chain Management and/or Procurement (warehousing, transportation, distribution, supplier sourcing/management) or equivalent experience. * Strong problem-solving and analytical skills. * Experience in leading projects and project teams (project management). * Demonstrated process improvement experience. * Change management skills. * Communication, interpersonal, and stakeholder management skills with all levels of organization. * Supplier relationship management experience or equivalent. **Preferences** * Master's degree in Logistics, Business, Engineering, or Science. * Extensive knowledge of SAP (SAP WM or EWM) or equivalent. * Six Sigma Green Belt or equivalent training. * Knowledge of Lean Logistics principles. * Skilled with Tableau and other data analytic/presentation tools. **Additional Information** * Relocation benefits are provided with this job posting. * Location: Indianapolis Headquarters campus strongly preferred, though remote work may be considered. If remote, a minimum of 50% of monthly working time on site in Indianapolis. * Travel time: 3-4 weeks estimated travel time per year. * The expected salary range for this position based on the primary location of Indianapolis is $102,300/yr to $189,900/yr. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. **What We Offer** * A dynamic and supportive work environment that encourages personal expression, open dialogue, and genuine connections. * Opportunities for career growth and professional development in a global leader in the healthcare industry. * A comprehensive benefits package, including relocation benefits, health insurance, retirement savings, and more. * A competitive salary and bonus structure. * The chance to work with a talented team of professionals who share your passion for advancing science and ensuring everyone has access to healthcare today and for generations to come. **How to Apply** If you're a motivated and experienced professional with a passion for logistics and supply chain management, we want to hear from you. Please submit your application, including your resume and a cover letter, through our online application system. We look forward to reviewing your application and discussing this exciting opportunity with you further. **Equal Opportunity Employer** arenaflex is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. **Accommodation for Disability** If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form. Apply for this job