Experienced Full-Time Remote Customer Service Representative – Data Entry Specialist for arenaflex, Utilizing Advanced Pharmacy Systems and Providing Top-Notch Client Support

Introduction to arenaflex and the Industry arenaflex is a leading integrated healthcare, pharmacy, and retail company with a rich legacy of caring for communities. As a proud local health destination, arenaflex serves nearly 10 million customers every day across the United States, Puerto Rico, and the U.S. Virgin Islands. With a strong commitment to delivering high-quality products and services, arenaflex offers a seamless omnichannel experience, combining physical and digital platforms supported by the latest technology. As a Customer Service Representative – Data Entry Specialist at arenaflex, you will play a vital role in providing exceptional support to clients and patients, ensuring their needs are met with precision and care. Job Summary We are seeking an experienced and skilled Customer Service Representative – Data Entry Specialist to join our team at arenaflex. As a remote worker, you will be responsible for performing data entry tasks, managing patient enrollment, and handling high-volume client requests. You will work under direct supervision, adhering to established guidelines and procedures, and utilizing pharmacy systems to acquire patient and medication information. If you have a passion for delivering outstanding customer service and are proficient in data entry, we encourage you to apply for this exciting opportunity. Key Responsibilities Utilize arenaflex's data entry techniques and rules to process new patient enrollments by entering information into the appropriate system. Handle patient medication requests within HIPAA guidelines and enter refill orders for processing. Investigate to acquire missing prescription information and interpret medical abbreviations (SIG codes). Resolve all data entry issues related to exceptions. Manage communication with patients (inbound calls, chats, messages) and resolve outbound calls to prescribers and patients as needed. Resolve Third-Party Rejections by inspecting, gathering information, making corrections, and resubmitting for processing according to individual plan requirements. Make phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections. Provide support to Pharmacists, both those in the office and those in different locations. Identify and communicate issues to senior-level staff as appropriate. Essential Qualifications High School Diploma or GED. Basic level computer skills (e.g., start and shut down computer, use mouse to point and click, start and close programs, switch between applications, save files, print reports, and access information online). Basic web browser skills, including opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating back/forward/stop buttons, and completing forms online. Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, formatting documents). Ability to communicate effectively in writing and verbally. 18 years old or older. Preferred Qualifications At least one year of pharmacy technician experience in a retail or call center environment. At least one and a half years of experience as a pharmacy technician with a certificate/registration by the state as granted by the state Board of Pharmacy or nationally recognized certification organization. Experience providing customer service to internal and external clients, including meeting quality standards for services and assessment of customer satisfaction. Intermediate to advanced-level keyboarding skills (at least 35 WPM, typing by memory, formatting documents). Fluency in Spanish and English. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative – Data Entry Specialist, you will have access to training and development programs, designed to enhance your skills and knowledge in data entry, customer service, and pharmacy operations. You will also have opportunities to advance your career within the company, taking on new challenges and responsibilities as you grow and develop in your role. Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace, where diversity and individuality are valued and respected. As a remote worker, you will be part of a team that is passionate about delivering exceptional customer service and making a positive impact on the lives of our clients and patients. You will have the opportunity to work in a fast-paced and supportive environment, with a team that is dedicated to excellence and committed to making a difference. Compensation, Perks, and Benefits arenaflex offers a competitive salary range of $27-$35 per hour, depending on experience and qualifications. You will also be eligible for a range of benefits, including health insurance, retirement savings, and paid time off. As a remote worker, you will have the flexibility to work from the comfort of your own home, with the support and resources you need to succeed in your role. Conclusion If you are a motivated and skilled individual, with a passion for delivering exceptional customer service and a talent for data entry, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Service Representative – Data Entry Specialist, you will play a vital role in our team, providing support to clients and patients, and helping to drive the success of our business. Don't miss out on this chance to join a dynamic and inclusive workplace, with a commitment to excellence and a passion for making a difference. Apply now to take the first step in your new career with arenaflex! Apply for this job