Experienced Full-Time Customer Support Online Chat Specialist (Bilingual English + Spanish or Portuguese) - Contract Opportunity with blithequark
Join the Mission-Driven Team at blithequark At blithequark, we're on a mission to create a revolutionary prayer and meditation app that fosters a deeper relationship with God. Our app is authentically Christian and Catholic, yet accessible to anyone seeking spiritual growth. We're a fast-growing startup with a global user base, and we're looking for a talented Customer Support Online Chat Specialist to join our team. About Our Company blithequark is a mission-driven organization dedicated to helping people find peace and solace through prayer and meditation. Our app has been downloaded over 15 million times, with over 250,000 5-star reviews. We're backed by top mission-driven investors and are excited to build a team that shares our vision. The Role As a Customer Support Online Chat Specialist at blithequark, you'll play a critical role in providing exceptional support to our users through live chat messages and support tickets. This is a full-time contractor position, working 30-40 hours a week for a 4-month contract, with the opportunity to renew based on performance. Key Responsibilities Answer live chat messages and support the needs of our users through our Intercom customer messaging platform in both English and either Spanish or Portuguese Collect and relay customer feedback to the rest of the blithequark team Identify potential issues and coordinate with the Development team to resolve them Support other Customer Support projects as necessary Handle phone calls with professionalism and courtesy, addressing inquiries, providing information, and resolving issues effectively Requirements Essential Qualifications A minimum of 3 years in Customer Support/Service Strong fluency in English and bilingual in Spanish and/or Portuguese Reliably strong internet connection (at least 10 MB/s) Flexibility to work various shifts, including evenings and weekends, if needed Preferred Qualifications Fluency in Polish, German, French, Italian, or Tagalog Familiarity with software such as Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk Coding knowledge (not required but a plus) Proficiency in Spanish and Portuguese with excellent communication skills in both languages What You'll Love About Working at blithequark Our Mission At blithequark, we're passionate about creating a platform that positively impacts lives. Every day, we hear amazing stories from our users, and we're excited to have you join our team. Growth Opportunities As a member of our team, you'll have the opportunity to contribute to building a larger team and directly interface with users to help them learn how to use our app. Compensation and Benefits We offer a competitive compensation package, with the potential to ramp up to 40 hours a week depending on need and volume. As a remote contract role, you can work from anywhere in the world. Work Environment and Culture At blithequark, we're a small and fast-moving team, and each person is responsible for making an impact. We value hard work, but also believe in the importance of work-life balance. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our team members grow and develop their skills. We offer training and support to help you succeed in your role and advance in your career. How to Apply If you're passionate about our mission and have the skills and experience we're looking for, we'd love to hear from you! Please apply to this exciting opportunity to join our team. Conclusion At blithequark, we're building a revolutionary prayer and meditation app that's making a positive impact on lives. We're looking for a talented Customer Support Online Chat Specialist to join our team and help us achieve our mission. If you're passionate about customer support and our mission, we encourage you to apply to this exciting opportunity. Apply for this job