Experienced Full-Time Customer Service Specialist II – Remote Provider Relations and Enrollment Support

Join the Team at blithequark: Delivering Exceptional Client Experiences in Managed Staffing and Talent Consulting blithequark is a leading provider of world-class managed staffing and talent consulting services, dedicated to delighting clients with innovative solutions. As an affiliate of a prominent consulting group, we pride ourselves on fostering a diverse workforce that reflects the clients we serve and the communities they impact. We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist II in a remote capacity. About the Role As a Customer Service Specialist II – Remote, you will play a critical role in providing exceptional support to our clients and providers. This position involves responding to inbound calls and voicemails from providers and applicants, addressing a range of inquiries, and delivering top-notch customer service. If you have a passion for helping others, excellent communication skills, and the ability to work independently in a remote setting, we encourage you to apply for this exciting opportunity. Key Responsibilities Respond to inbound calls and voicemails to the provider relations line, addressing various inquiries, including: Application status for provider enrollment Assistance with applying for a Medicaid provider number Compliance reviews Demonstrate a strong commitment to customer service, ensuring that all interactions with providers and applicants are professional, courteous, and efficient Create accurate call logs in the system, summarizing contact details with providers and applicants Support team and business goals for enrollment support and customer service, contributing to the success of our organization Assist with other tasks as needed, including document uploads and other administrative duties Essential Qualifications and Skills To be successful in this role, you will need to possess the following qualifications and skills: Experience: 2 years of customer service experience, preferably in a healthcare or related field Education: Bachelor's degree and 2 years of paid experience, or 36 months and a minimum of two years of paid experience working with critical care providers, public health providers, or providers that care for children, older adults, persons with traumatic brain injury, or persons with developmental disabilities Required Skills: Ability to communicate effectively and work in a team environment Computer literacy with proficiency in MS Word, Excel, Outlook, and internet skills Ability to exercise independent judgment, based on policy and procedure Attention to detail and accuracy Ability to meet deadlines and adhere to established standards Preferred Experience: One year of experience must have included provider monitoring, Medicaid or third-party payer provider billing, or provider training. Additionally, one year of experience must have been in a home health program, community health program, hospital, private practice, publicly funded institution, long-term care program, mental health program, community-based social service program, or any other program addressing the needs of special populations Work Environment and Culture At blithequark, we value our employees and strive to create a work environment that is supportive, inclusive, and rewarding. As a remote Customer Service Specialist II, you will have the opportunity to work from home with a flexible schedule and a competitive compensation package. Remote Work: Access to a quiet and distraction-free workspace with a reliable internet connection and computer with updated software to support remote desktop Hours: 8:00 am – 4:30 pm EST Equipment: A headset is required for this role Assignment: This is a temporary assignment with a duration of 60-90 days Compensation and Benefits At blithequark, we offer a competitive compensation package that reflects the value you bring to our organization. Our compensation for this role varies depending on factors such as location, experience, and skill set. In addition to a reasonable salary range, we provide a range of benefits, including: Competitive salary Comprehensive benefits package Opportunities for professional growth and development Why Join blithequark? At blithequark, we are committed to fostering a diverse and inclusive work environment that values the unique perspectives and experiences of our employees. We believe in providing exceptional client experiences and delivering innovative solutions that make a positive impact on the communities we serve. Diversity and Inclusion: We are dedicated to creating a workforce that reflects the clients we serve and the communities they impact Professional Growth: We offer opportunities for professional growth and development, enabling our employees to build a rewarding career Competitive Compensation: We provide a competitive compensation package that reflects the value you bring to our organization How to Apply If you are a motivated and customer-focused individual with a passion for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to join our team at blithequark. blithequark is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion and strive to create a work environment that is supportive, inclusive, and rewarding for all employees. Apply for this job