Experienced Full-Time Customer Service Specialist - Extended Hours with Work-from-Home Flexibility
About blithequark blithequark is a leading financial services organization dedicated to providing exceptional customer experiences through our comprehensive range of banking products and services. We're committed to fostering a culture of inclusivity, integrity, and respect, and we're looking for talented professionals like you to join our team. As a Customer Service Specialist, you will play a vital role in delivering top-notch service to our customers and internal stakeholders, ensuring their needs are met with enthusiasm and professionalism. Job Summary We're seeking a highly skilled and motivated Customer Service Specialist to work in our extended hours customer service team. As a remote worker, you will be responsible for providing exceptional service to our customers and internal stakeholders through various channels, including phone, email, and online chat. This is an excellent opportunity to join our team and contribute to our mission of delivering outstanding customer experiences while enjoying the flexibility of working from home. Key Responsibilities Efficiently serve the needs of internal and external customers by answering inbound telephone calls, responding to customer inquiries and problems, and gathering necessary information to document and resolve customer issues. Maintain accurate records of telephone calls, document account information on the computer for each customer, and adhere strictly to privacy of customer information in a remote environment. Process telephone transfers and loan payments, quote loan payoffs, and process stop payments requests made by phone. Monitor, answer, or forward all email records received to the appropriate department or person, and respond to online chats from our website. Maintain and apply knowledge of regulations governing transactions in relation to banking services, including demand deposits and savings accounts. Reset electronic banking PINs, duplicate statements requests, and answer debit card inquiries. Assist customers with Internet Banking and Bill Pay, reset passcodes, and guide them through our Internet Banking website. Provide video teller assistance for ITMs and perform other duties as assigned by your supervisor. Additional Responsibilities Maintain accurate department records and keep up-to-date with all bank products and services. Identify sales referral opportunities and make appropriate referrals, participating in sales campaigns as identified. Cross-sell to existing and prospective customers, and contribute to the growth of our business. Perform any other duties assigned by your supervisor, demonstrating flexibility and a willingness to take on new challenges. Requirements and Qualifications Essential Qualifications: High school graduate or equivalent required. Extensive knowledge of deposits, loans, and banking products and services, with a minimum of two years of customer service experience or related experience. Financial Call Center experience preferred but not required. Ability to work independently, perform repetitive tasks, and multi-task in a remote environment. Good working knowledge of Microsoft 365 (Excel, Word, Outlook, etc.). Attention to detail, relationship building, and excellent communication skills, both verbal and written. Preferred Qualifications: Previous experience in a remote customer service role or similar environment. Knowledge of banking regulations and compliance requirements. Experience with customer relationship management (CRM) software and other banking systems. What We Offer Career Growth Opportunities: At blithequark, we're committed to the growth and development of our employees. We offer various training programs, mentorship opportunities, and career advancement paths to help you achieve your professional goals. Learning Benefits: We provide our employees with access to ongoing learning and development opportunities, including workshops, webinars, and online courses. Our goal is to empower you with the knowledge and skills needed to succeed in your role and beyond. Work Environment and Culture: Our company culture is built on the principles of professionalism, accountability, inclusion, integrity, and respect. We strive to create a positive and supportive work environment that encourages collaboration, creativity, and growth. As a remote worker, you'll have the flexibility to work from home and maintain a healthy work-life balance. Compensation and Benefits: We offer competitive compensation and benefits packages, including: Opportunities for career advancement and professional growth. Comprehensive training and development programs. Flexible work arrangements, including remote work options. Competitive salary and benefits packages. Recognition and rewards for outstanding performance. How to Apply If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at blithequark. Don't miss this chance to be part of a dynamic team and contribute to our mission of delivering exceptional customer experiences. Apply now and take the first step towards a rewarding career with blithequark! Apply for this job