**Experienced Full Stack Vendor Manager – Customer Service Operations and Strategy Development at blithequark**

Are you a seasoned leader with a passion for driving operational excellence and innovation in customer support? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark as an Experienced Full Stack Vendor Manager – Customer Service Operations and Strategy Development. **About blithequark** blithequark is a global leader in customer-centric innovation, dedicated to delivering exceptional experiences to our customers. Our Amazon Customer Service (CS) team within Global Outsourcing (GO) is a key driver of this mission, working tirelessly to shape the future of customer support. As a Vendor Manager on our CS GO team, you will play a critical role in managing external vendor relationships, driving operational excellence, and collaborating with other blithequark teams to positively impact customer experience. **Job Summary** We are seeking an experienced performance management leader to join our CS GO team as a Vendor Manager. This leader will oversee external vendor relationships, drive operational excellence and innovation, and collaborate with other blithequark teams to positively impact customer experience. The ideal candidate will draw from their experience in Business Process Outsourcing (BPO) account management, contact center key performance indicators, and corporate leadership roles, demonstrating their ability to manage relationships, think strategically, drive process improvements, and make data-backed decisions in a high-stakes, high-speed environment. **Key Responsibilities** As a Vendor Manager on our CS GO team, you will be responsible for: * Leading vendor-based teams, overseeing operations to the highest standard of customer obsession and service delivery * Managing relationships and alignment with key stakeholders across the organization, influencing organizational priorities and business and/or technology direction * Assisting with defining long-term vendor strategy * Identifying, developing, and optimizing organization processes, playbooks, or tools * Deep diving inefficiencies; driving improvement through scalable mechanisms * Triage issues, owning resolution, root cause analysis, and corrective action plans **A Day in the Life** If you're passionate about this role and want to make an impact on a global scale, we encourage you to apply! At blithequark, we value people with unique backgrounds, experiences, and skillsets. Our inclusive culture empowers our team members to deliver the best results for our customers. **Benefits and Perks** As a full-time employee at blithequark, you will be eligible for a range of benefits that support you and your eligible family members, including domestic partners and their children. These benefits may vary by location, the number of regularly scheduled hours you work, length of employment, and job status. Some of the benefits that generally apply to regular, full-time employees include: * Medical, Dental, and Vision Coverage * Maternity and Parental Leave Options * Paid Time Off (PTO) * 401(k) Plan **About the Team** Our CS GO team manages a network of outsourced contact center vendors to provide CS front line support capacity, flexibility, and cost benefits while delivering exceptional experiences to our customer base. These inputs provide energy directly into the Amazon Flywheel by providing exceptional customer experiences and lowering support cost. Our team is based out of Delhi and Seattle, and we practice a partnership-first philosophy of vendor management by working tirelessly to remove obstacles for our vendors in order for our team to insist on the highest standards in performance. **Basic Qualifications** To be considered for this role, you will need to meet the following basic qualifications: * Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions * Experience analyzing data and best practices to assess performance drivers * Bachelor's degree or equivalent experience required * 4+ years of relevant BPO customer service management experience * Experience driving projects to completion using change management or project management frameworks **Preferred Qualifications** While not required, the following qualifications are highly desirable: * MBA * Lean/Six Sigma experience **Compensation** Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $110,200/year in our lowest geographic market up to $182,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. blithequark is a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. **How to Apply** If you're ready to join our team and make a meaningful impact on customer experience, please apply via our internal or external career site. This position will remain posted until filled. **Equal Opportunity Employer** blithequark is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We are committed to a diverse and inclusive workplace, and we encourage applications from qualified candidates from all backgrounds. Apply for this job