**Experienced Full Stack Technical Specialist – Datacom for Telecom Services at blithequark**

Are you a highly skilled and motivated individual with a passion for technology and innovation? Do you have a strong background in datacom and a keen eye for detail? If so, we may have the perfect opportunity for you! blithequark is seeking an experienced Full Stack Technical Specialist – Datacom for our Telecom Services team. As a key member of our team, you will play a critical role in ensuring the smooth operation of our datacom services and providing exceptional support to our customers. **About blithequark** blithequark is a leading provider of innovative technology solutions, dedicated to delivering exceptional customer experiences. Our team of experts is passionate about staying at the forefront of technological advancements, and we're committed to creating a work environment that fosters collaboration, creativity, and growth. As a member of our team, you'll have the opportunity to work on exciting projects, develop your skills, and make a real impact on our customers' lives. **Job Summary** We're seeking a highly skilled and experienced Full Stack Technical Specialist – Datacom to join our Telecom Services team. As a key member of our team, you will be responsible for providing technical support and expertise to our customers, ensuring the smooth operation of our datacom services, and collaborating with cross-functional teams to drive innovation and growth. If you're a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Provide technical support and expertise to customers, ensuring the smooth operation of our datacom services * Collaborate with cross-functional teams, including Resort Designing Group, FAM, OSI, and WDI, to drive innovation and growth * Troubleshoot and resolve technical issues related to datacom services, including video servers, programming, and hardware installations * Develop and maintain documentation, including technical guides, user manuals, and knowledge base articles * Participate in the development and implementation of new technologies and solutions * Collaborate with vendors and partners to ensure seamless integration and support * Provide level 2 support for emergency break/fix of any Telecom services equipment followed through Assistance NOW * Manage and maintain inventory of consumables and equipment * Collaborate with other DPEP groups and service providers to provide efficient technical solutions * Oversee the device refresh and recycling programs * Conduct thorough investigations with field specialists * Manage vendor relationships **Essential Qualifications** * 3+ years of experience in the AV/Innovation Industry * 3+ years of network exchanging and directing experience * Strong knowledge of Microsoft Office, SAP Work environment, and Assistance NOW * Strong understanding of different video and sound merchant applications (Sonify, QSC, Crestron, IOT, Synamedia, Genetec, SevOne, Forward Organizations, Splunk, Zabbix, Infoblox, etc.) * Strong understanding and experience in commercial video distribution support, sustainment, and execution * Demonstrated ability to manage escalations and blackouts * Strong knowledge of network security principles and industry best practices * Knowledge of investigation and reporting tools like Scene, Power BI * Shown strong hierarchical and time management abilities * Ability to meet designated deadlines and manage competing needs * Shown strong written and verbal communication skills * Eagerness to learn new programming applications * Ability to work on Saturday or Sunday as well as nighttime as required by client and business interest * Self-motivated and inspired * Demonstrated ability to manage escalations and blackouts * Moderate experience in network exchanging and steering * Energy for, and knowledge of, intelligent and video systems and solutions * Demonstrated success working with a range of partners **Preferred Qualifications** * 3+ years in the AV or innovation Industry, experience with video distribution, encoding, sound mixes, and IOT devices * 3+ years network exchanging and directing experience **Education** * Bachelor's Degree in software engineering, video technology, data systems, engineering, mathematics, data analysis, or other related logical or technical discipline * Or, equivalent certifications or potentially comparable work experience **Certifications/Training** * Vendor-related certifications and training (QSC, Synamedia, Cisco, etc.) **Job Benefits** As a remote worker, you'll enjoy the flexibility of working from your preferred location, eliminating the need for a daily commute and allowing you to create a comfortable workspace. Remote work often provides a better balance between fun and serious activities, as it allows you to plan your work around your own life and responsibilities. * Remote Work Adaptability: As a remote worker, you can enjoy the flexibility of working from your preferred location. * Balance between fun and serious activities: Remote work often provides a better balance between fun and serious activities. * Competitive Compensation: Many organizations offer competitive pay rates for chief-level positions, which can vary widely depending on the business and company size. * Medical benefits: You may be eligible for health insurance, dental coverage, and other medical benefits as part of your compensation package. * Retirement plans: Many businesses offer retirement savings plans, such as a 401(k), with employer contributions or matching. * Paid Time Off (PTO): This typically includes vacation days, holidays, and sick leave, which can vary from one organization to another. * Professional development: Some organizations invest in their employees' professional development by offering opportunities for training, workshops, or tuition reimbursement. * Investment opportunities or value: In specific ventures or startups, you may be offered investment opportunities or value in the organization. * Performance rewards: Depending on your job and company performance, you may be eligible for performance-based rewards or incentives. * Remote work equipment: Some employers provide the necessary equipment (e.g., computer, internet connection, ergonomic chair) to ensure you have a functional workspace arrangement. * Flexible hours: Depending on the organization's policies, you may have the flexibility to set your own working hours reasonably. * Employee Assistance Programs (EAPs): EAPs can provide confidential counseling and support services to employees and their families for personal and business-related issues. * Employee discounts: Some organizations offer discounts on their products or services to their employees. * Employee benefits: Although you're working remotely, some organizations still provide suburbanite benefits like public transportation or parking sponsorships. * Health programs: Health programs can include gym memberships, wellness classes, or health challenges to promote employee well-being. * Remote team building: Organizations may organize virtual team-building exercises or provide tools for remote employees to stay connected and engaged with their colleagues. If you're a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity. Join our team at blithequark and be part of a dynamic and innovative organization that's shaping the future of technology. Apply for this job