**Experienced Full Stack Sr. Strategic Customer Project Management Professional – Advanced Voice, Ethernet, and Small to Medium Business Solutions**

At arenaflex, we're revolutionizing the way we deliver cutting-edge entertainment and online experiences to millions of customers worldwide. As a Fortune 50 leader, we're at the forefront of change, driving innovation and creating career opportunities across a wide range of locations and disciplines. If you share our passion for teamwork, our vision to revolutionize industries, and our goal to lead the future in media and technology, we want you to fast-forward your career at arenaflex. **Job Summary:** We're seeking an experienced Full Stack Sr. Strategic Customer Project Management Professional to join our team. As a key member of our organization, you'll be responsible for providing management and oversight of business-class advanced voice, ethernet, and/or all associated small to medium business project offers from order submission through installation. You'll be the primary contact with customers and IT/technical personnel/vendor/reseller, ensuring seamless delivery of services and exceeding organizational scorecard, productivity, and quality metrics. **Core Responsibilities:** * Establishes and manages critical dates required for on-time completion of network and/or product activations, evaluating the impact of change on the overall installation timeline. * Identifies and manages risks, issues, and gaps that could impact timelines, goals, and installation of services; develops, triggers, and manages mitigation plans for installation of services. * Plans agendas for and facilitates required meetings; prioritizes and drives cross-functional activities as related to the installations being managed, and develops and manages communications, summary reports, and status for various audiences; provides accurate installation status information in the form of formal briefings, program/project coordination meetings, and written/graphical reports. * Collaborates with various levels of sales, operations, engineering, and other functional groups to ensure orders flow appropriately and accurately through completion. * Reviews sales contracts and validates services with customers to ensure accuracy of product orders. * Provides guidance to other team members on matters of process, procedure, and organizational compliance; proactively identifies opportunities for improvement in processes and procedures and recommends solutions. * Consistently meets or exceeds organizational scorecard, productivity, and quality metrics. * Supports multi-location customers with multiple services at each location by managing the installation of the customer's services. * Serves as primary contact with customer and IT/technical personnel/vendor/reseller. * Supports multiple products within advanced voice and ethernet, including associated small to medium business products during installation of services. * May interface with customers in regards to their products during installation of services. * May be focused on the delivery of standard product offerings or MACDs (i.e., moves, adds, changes, and disconnects). * May develop standards, processes, and procedures utilized by members of the team, including trialing new product support as well as systems/tools rollouts. * Consistent exercise of independent judgment and discretion in matters of significance. * Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. **Essential Qualifications:** * Bachelor's Degree in a relevant field (e.g., Business Administration, Project Management, Communications). * 5-7 years of experience in project management, customer service, or a related field. * Proven track record of success in managing complex projects, ensuring timely delivery, and exceeding customer expectations. * Strong communication, problem-solving, and analytical skills. * Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines. * Experience with project management tools, such as Asana, Trello, or MS Project. * Strong understanding of business-class advanced voice, ethernet, and small to medium business solutions. **Preferred Qualifications:** * Master's Degree in a relevant field (e.g., Business Administration, Project Management, Communications). * PMP or Agile certification. * Experience working with sales, operations, engineering, and other functional groups. * Strong understanding of Comcast's products and services. * Experience with customer relationship management (CRM) software. **Skills and Competencies:** * Business Projects * Communication * Troubleshooting * Project Management * Customer Service * Time Management * Problem-Solving * Analytical Skills * Leadership * Teamwork * Adaptability * Continuous Learning **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Full Stack Sr. Strategic Customer Project Management Professional, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge. * Mentorship and coaching from experienced professionals. * Opportunities for career advancement and professional growth. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. **Work Environment and Company Culture:** At arenaflex, we're proud to be an equal opportunity workplace. We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. Our company culture is built on the following principles: * **Operating Principles:** We're guided by our Operating Principles, which emphasize the importance of customer experience, teamwork, innovation, and continuous learning. * **Customer-Centric:** We're committed to putting our customers first, providing them with seamless digital options at every touchpoint, and making them promoters of our products and services. * **Innovation:** We're passionate about innovation, using cutting-edge technology and products to create new and exciting experiences for our customers. * **Teamwork:** We believe in the power of teamwork, working together to achieve common goals and exceed customer expectations. * **Continuous Learning:** We're committed to continuous learning, staying up-to-date with the latest trends and technologies to stay ahead of the curve. **Compensation, Perks, and Benefits:** At arenaflex, we offer a competitive compensation package, including: * Primary Location Pay Range: $78,235.13 - $117,352.70 * This job can be performed in California with a Pay Range of $72,760.54 - $130,968.96 * Base pay is one part of the Total Rewards that arenaflex provides to compensate and recognize employees for their work. * Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. * arenaflex provides best-in-class Benefits to eligible employees, including: + Medical, dental, and vision insurance + 401(k) plan with company match + Paid time off and holidays + Flexible work arrangements + Employee assistance program + And more! **How to Apply:** If you're a motivated and experienced professional looking to fast-forward your career at arenaflex, we want to hear from you! Apply now by submitting your resume and cover letter to our online application system. We can't wait to hear from you and explore how you can contribute to our team's success! Apply for this job