**Experienced Full Stack Social Media Customer Support Manager – Virtual Entertainment Client Assistance**

**Join arenaflex, a global leader in entertainment and media, as we seek an accomplished Sr. Manager, Online Entertainment Client Support to lead our Virtual Entertainment Client Support team. As a key member of our Watcher Experience (VX) group, you will be responsible for driving the integrated strategy and guiding strategic execution across online entertainment support channels (Twitter, Facebook, AppFollow) for Direct to Customer (DTC) brands including Disney+, STAR+, Hulu, Disney Moves Anyplace, Disney Film Insiders, Disney Amusement Brands (ABC, ABC News, DisneyNOW, Freestyle, FXNOW, Nat Geo television, Nat Geo Magazine, and Disney Games!** **About arenaflex** arenaflex is one of the world's largest and most renowned entertainment conglomerates, founded in 1923 by Walt Disney and Roy O. Disney. Our organization has grown to encompass numerous companies and brands in the fields of entertainment, media, and amusement parks. As a global leader in the entertainment industry, we are committed to creating innovative and engaging experiences for our audiences and employees alike. **Job Summary** We are seeking an experienced and passionate Sr. Manager, Online Entertainment Client Support to lead our Virtual Entertainment Client Support team. As a key member of our Watcher Experience (VX) group, you will be responsible for driving the integrated strategy and guiding strategic execution across online entertainment support channels (Twitter, Facebook, AppFollow) for Direct to Customer (DTC) brands. You will be the primary point of contact for all needs related to the VX Social group, including cross-functional colleagues and external partners. Your primary responsibilities will include: * Creating and operationalizing the social support process and guide, including setting a team vision, creating key metrics, planning flexible cycles, setting, and achieving team objectives across all brand verticals. * Driving the execution of suitable reporting and analysis while considering the needs of partners. * Leading a team of pioneers and individual patrons daily while directing DTC's online entertainment support strategy and execution across a global impression. * Proactively identifying shortcomings and holes in current social support standards and driving goals to improve functional work processes and the viewer experience. * Collaborating with senior leaders cross-functionally to work towards a detailed client experience while supporting the greater objectives as they relate to Web-based Entertainment strategy for all arenaflex brands. * Working with partners to ensure alignment and approval of strategy and content for global social groups, ensuring each brand is being informed with proper tone and voice. * Leading and guiding go-to-market launches and product launches, collaborating with all partners and cross-functional colleagues to ensure social presence is properly addressed and supported. * Supporting episode management needs during high-impact situations, filling in as the POC for leader briefings while directing social reaction, collaborating with Chief, PR, and Legal direction. **Essential Capabilities and Abilities** * BS/BA degree or applicable professional experience * 2+ years' experience managing a team, ability to energize and develop colleagues, it is a plus to lead pioneers. * 2+ years' involvement with virtual entertainment or online community management, shown capacity to drive business results through online action * Experience with social media management platforms, e.g., Salesforce (Service Cloud), Fledgling, Hootsuite, Listenfirst, Qualtrics, Sprinklr. * Steady history to create and operationalize innovative online social projects * High savvy connected with Twitter, Facebook, Instagram, AppFollow an or more * Demonstrated comprehension of which measurements and apparatuses assist with further developing the customer experience through friendly channels. * Show a high capacity to bear setting exchanging and interferences while staying useful and ready to give powerful direction. **Favored Capabilities** * Magnificent written and verbal communication skills * Experience with innovation, entertainment, and dividing customer crowds * Capacity to collaborate well with cross-functional groups. * Esteem responsibility and take responsibility for beginning to end. * Approach difficulties head-on with a positive and engaged approach **About Working at arenaflex** arenaflex is a global leader in entertainment and media, offering a wide range of benefits and advantages to our employees. Some of the benefits of working at arenaflex include: * Representative Limits: arenaflex workers frequently get limits on stock, amusement park confirmation, and other arenaflex-related items and administrations. * Wellbeing and Health Advantages: arenaflex normally offers extensive wellbeing and wellbeing benefits, including clinical, dental, and vision inclusion, as well as health projects and assets. * 401(k) Retirement Plans: Numerous representatives approach 401(k) plans with boss matching commitments to assist them with putting something aside for retirement. * Managed Time: arenaflex commonly gives managed time, including get-away days, occasions, and debilitated leave. * Training Help: A few workers might approach schooling help projects to help their expert turn of events and professional success. * Representative Help Projects: arenaflex might offer worker help projects to give advising and support administrations to individual and expert difficulties. * Career Improvement: arenaflex frequently gives chances to vocation advancement and progression inside the organization. * Worker Acknowledgment: arenaflex perceives and compensates representative commitments through different acknowledgment programs. * Special Workplace: Contingent upon the job, arenaflex representatives might have the valuable chance to work in one of a kind and energizing settings, for example, amusement parks or studios. * Imaginative and Cooperative Culture: arenaflex cultivates an inventive and cooperative work culture, empowering representatives to contribute their thoughts and gifts to the organization's tasks and developments. **Compensation and Perks** arenaflex offers a competitive salary of $20/hour, as well as a range of benefits and perks, including: * Managed time, including get-away days, occasions, and debilitated leave * Extensive wellbeing and wellbeing benefits, including clinical, dental, and vision inclusion * 401(k) retirement plans with boss matching commitments * Representative limits on stock, amusement park confirmation, and other arenaflex-related items and administrations * Training help projects to help expert turn of events and professional success * Representative help projects to give advising and support administrations to individual and expert difficulties * Career improvement and progression opportunities within the organization * Worker acknowledgment programs to perceive and compensate representative commitments **How to Apply** If you are a passionate and experienced professional looking for a challenging and rewarding role, we encourage you to apply for this position. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Job! Apply for this job