**Experienced Full Stack Senior Program Manager – Digital Customer Success at blithequark**

Are you a seasoned program manager with a passion for digital customer success? Do you thrive in a fast-paced environment where data-driven insights drive business outcomes? If so, we invite you to join blithequark's Digital Customer Success team as a Senior Program Manager. In this pivotal role, you will play a key part in scaling our customer success strategy through digital initiatives that drive product adoption and customer retention. **About blithequark** blithequark is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. Our technology empowers companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions. We're building something special at blithequark, and we're looking for teammates who are curious, collaborative, and driven to make an impact. **The Role** As a Senior Program Manager, Digital Customer Success at blithequark, you will design, implement, and optimize engaging programs that deliver content and insights throughout the customer journey. Your primary focus will be on driving user adoption, value recognition, and account retention through digital channels. You will partner with CS leadership, Marketing, and Product to ensure exceptional customer experiences through digital channels. **Key Responsibilities:** * Design and launch scalable and automated success programs across the customer lifecycle, including in-app workflows, email campaigns, and webinars for all blithequark customers regardless of segment. * Analyze the end-to-end digital customer journey, using behavioral and customer data to identify friction points, opportunities for improvement, and to proactively detect trends in product adoption, risks, and expansion opportunities. * Define, track, and report on key performance metrics for digital success programs, including customer health, product usage/adoption, ROI, and implement optimization strategies, including A/B testing and user segmentation. * Manage a portfolio of digital success programs, including planning, execution, and regular business reviews, proactively identifying potential risks or roadblocks, and leveraging data analysis to measure program effectiveness and drive iterative improvements. * Collaborate cross-functionally with Product, Marketing, and Success teams to align digital success programs with product roadmaps, marketing campaigns, and overall customer success strategies, ensuring seamless execution and a unified customer experience. **What We're Looking For:** * Experience in digital customer success, program management, customer enablement, or related fields. * Strong data evaluation skills, including the ability to identify and communicate customer insights and trends. * Capable of building and managing complex digital programs with measurable business outcomes in customer engagement tools such as Appcues and Matik or similar. * Excellent organizational and project management skills with the ability to prioritize and manage commitments effectively in a fast-paced environment. * Strong written and verbal communication skills with strong attention to detail. Ability to work both independently and cross-functionally to achieve goals. **Impact in 6 Months:** * Design, launch, measure, and improve existing blithequark digital success programs. * Establish yourself as a trusted expert on digital programs and customer data within the organization. **Impact in 12 Months:** * Expand our success program library to deliver relevant customer outcomes at scale by using data to identify insights and trends. * Collaborate with stakeholders to ensure digital success programs are aligned with company goals and metrics for growth, adoption, and customer satisfaction. **What We Offer:** * Autonomy and flexibility: From a remote-first work environment and flexible paid time off, to an annual company-wide closure – blithequark employees can focus on the moments that matter. * Benefits: Take care of the whole you. blithequark offers sponsored benefit packages for US-based employees, and supplemental coverage options for international employees. * Learning opportunities: We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy. * Productivity support: We provide all employees with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up. * Team Collaboration: Connect with fellow blithequark employees in real life through team off-sites, a lively home office, and annual full-company meet-up. * Paid parental leave: blithequark employees have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances. * Grow your family: We offer a global fertility and family building benefit that encompasses all journeys to growing your family. * Bereavement leave: Every family is different; we leave it to you to define who your family is, and support you when you need it most. * Miscarriage/Pregnancy loss leave: Whether it is for a blithequark employee or their partner – take the time you need. **Equal Opportunity Employer** blithequark is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There's no problem that can't be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply – we'd love to hear from you! **Apply Now** Ready to join blithequark's Digital Customer Success team as a Senior Program Manager? Apply now and take the first step towards a career that drives business outcomes through data-driven insights and exceptional customer experiences. Apply for this job