**Experienced Full Stack Remote Chat & Text Specialist – Crisis Intervention and Suicide Prevention Services**
At arenaflex, we are committed to providing exceptional community services and resources for behavioral health counseling, crisis intervention, and suicide prevention. As a leading non-profit organization, we strive to make a positive impact in the lives of individuals and families in need. We are currently seeking an experienced Full Stack Remote Chat & Text Specialist to join our team and contribute to our mission.
**About arenaflex**
arenaflex is a non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer and a proud member of the La Frontera family. Our team is passionate about making a difference in the lives of others, and we are committed to providing a supportive and inclusive work environment.
**Job Summary**
We are seeking an experienced Full Stack Remote Chat & Text Specialist to provide high-quality services to clients, coordinate day-to-day operations of the program, and recommend and implement changes to improve the delivery of services. As a remote worker, you will be responsible for providing direct service counseling, ongoing counseling, prevention services, and education services to adults, families, and youth. You will also be expected to supervise remote clinical staff and provide instruction and training for interns and staff.
**Responsibilities**
As a Full Stack Remote Chat & Text Specialist, you will be responsible for the following:
* Answer all chats and texts in a timely and professional manner while meeting agency goals
* Effectively assess clinical situations and needs of all chatters
* Provide quality assurance of the program's service delivery
* Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders
* Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up
* Attend all required meetings and training courses, even if they fall outside of the regularly scheduled shift
* Comply with and assure compliance by staff with the agency's standard of care for service delivery
* Ensure quality service delivery including clinical care and all associated documentation
* Maintain all client records in accordance with agency policies and procedures
* Take an active role in ad hoc committees and work groups as assigned by the Manager or Director of Programs
* Provide instruction and training for interns and staff
* Adhere to the agency's policies and procedures and assure that staff is in compliance
* Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency
* Provide comprehensive services to clients and coordinate communication with other departments in the agency to accomplish continuity of care
**Requirements**
To be successful in this role, you will need to possess the following:
* A bachelor's degree in counseling, social work, or a related field
* Minimum of 5 years of experience in the behavioral health field
* Crisis experience preferred
* Supervisory experience preferred
* Program Development preferred
* Excellent oral and written communication skills
* Clear and effective communication
* Strong customer service
* Strong problem-solving and analytical skills
* Ability to document detailed information
* Ability to multitask
* Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation
**What You'll Experience**
As a Full Stack Remote Chat & Text Specialist at arenaflex, you will experience:
* A supportive and inclusive work environment
* Opportunities for professional growth and development
* A comprehensive benefits package, including medical, dental, and vision plans, as well as a 403(b) retirement plan and tuition reimbursement
* A chance to make a positive impact in the lives of individuals and families in need
* A dynamic and fast-paced work environment
**What You'll Receive**
As a full-time employee of arenaflex, you will receive:
* Generous PTO (15 days the first year)
* 10 paid holidays per year
* Medical plans (4 choices)
* Dental plans (2 choices)
* Vision plans (2 choices)
* 403(b) retirement plan
* Retirement Allowance
* Company-paid Life/AD&D and Long Term Disability
* Voluntary additional Life and Short-term Disability
* Tuition Reimbursement
* Elder Care Assistance
* Pet Insurance and much more!
**How to Apply**
If you are passionate about making a difference in the lives of others and are looking for a challenging and rewarding career opportunity, please apply to this position by visiting our website at [arenaflex website]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an EEO/AA Employer and a proud member of the La Frontera family. We are committed to providing a supportive and inclusive work environment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
**Disclaimer**
arenaflex reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.
**About arenaflex**
arenaflex is a non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer and a proud member of the La Frontera family. Our team is passionate about making a difference in the lives of others, and we are committed to providing a supportive and inclusive work environment.
**Job Summary**
We are seeking an experienced Full Stack Remote Chat & Text Specialist to provide high-quality services to clients, coordinate day-to-day operations of the program, and recommend and implement changes to improve the delivery of services. As a remote worker, you will be responsible for providing direct service counseling, ongoing counseling, prevention services, and education services to adults, families, and youth. You will also be expected to supervise remote clinical staff and provide instruction and training for interns and staff.
**Responsibilities**
As a Full Stack Remote Chat & Text Specialist, you will be responsible for the following:
* Answer all chats and texts in a timely and professional manner while meeting agency goals
* Effectively assess clinical situations and needs of all chatters
* Provide quality assurance of the program's service delivery
* Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders
* Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up
* Attend all required meetings and training courses, even if they fall outside of the regularly scheduled shift
* Comply with and assure compliance by staff with the agency's standard of care for service delivery
* Ensure quality service delivery including clinical care and all associated documentation
* Maintain all client records in accordance with agency policies and procedures
* Take an active role in ad hoc committees and work groups as assigned by the Manager or Director of Programs
* Provide instruction and training for interns and staff
* Adhere to the agency's policies and procedures and assure that staff is in compliance
* Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency
* Provide comprehensive services to clients and coordinate communication with other departments in the agency to accomplish continuity of care
**Requirements**
To be successful in this role, you will need to possess the following:
* A bachelor's degree in counseling, social work, or a related field
* Minimum of 5 years of experience in the behavioral health field
* Crisis experience preferred
* Supervisory experience preferred
* Program Development preferred
* Excellent oral and written communication skills
* Clear and effective communication
* Strong customer service
* Strong problem-solving and analytical skills
* Ability to document detailed information
* Ability to multitask
* Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation
**What You'll Experience**
As a Full Stack Remote Chat & Text Specialist at arenaflex, you will experience:
* A supportive and inclusive work environment
* Opportunities for professional growth and development
* A comprehensive benefits package, including medical, dental, and vision plans, as well as a 403(b) retirement plan and tuition reimbursement
* A chance to make a positive impact in the lives of individuals and families in need
* A dynamic and fast-paced work environment
**What You'll Receive**
As a full-time employee of arenaflex, you will receive:
* Generous PTO (15 days the first year)
* 10 paid holidays per year
* Medical plans (4 choices)
* Dental plans (2 choices)
* Vision plans (2 choices)
* 403(b) retirement plan
* Retirement Allowance
* Company-paid Life/AD&D and Long Term Disability
* Voluntary additional Life and Short-term Disability
* Tuition Reimbursement
* Elder Care Assistance
* Pet Insurance and much more!
**How to Apply**
If you are passionate about making a difference in the lives of others and are looking for a challenging and rewarding career opportunity, please apply to this position by visiting our website at [arenaflex website]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an EEO/AA Employer and a proud member of the La Frontera family. We are committed to providing a supportive and inclusive work environment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
**Disclaimer**
arenaflex reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.