**Experienced Full Stack Registered Nurse – Urology Customer Care Support**
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a global leader in digital business services, we're constantly pushing the boundaries of innovation and excellence. Our team of passionate and dedicated professionals is united by a shared purpose: to make a meaningful difference in the lives of our customers and clients.
We're seeking an experienced and compassionate Registered Nurse to join our Urology Customer Care Support team. As a key member of our team, you'll play a vital role in providing personalized support to consumers, caregivers, clinicians, and medical office staff. If you're a motivated and customer-centric individual with a passion for delivering exceptional care, we want to hear from you.
**About arenaflex and Our Client**
arenaflex is a global digital business services company that delivers cutting-edge solutions to help the world's best brands streamline their business in meaningful and sustainable ways. With over 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact in our communities, clients, and the environment.
Our client is one of the largest global medical technology companies in the world, dedicated to advancing the world of health. With a commitment to innovation and excellence, they strive to create transformative solutions that turn dreams into possibilities. Join us and discover an environment where you'll be supported to learn, grow, and become your best self.
**Benefits of Working with arenaflex**
* Paid Training
* Competitive Wages
* Full Benefits (Medical, Dental, Vision, 401k, and more)
* Paid Time Off
* Employee wellness and engagement program
**Job Summary**
As a Registered Nurse on our Urology Customer Care Support team, you'll be responsible for providing highly customer-centric product support to consumers, caregivers, clinicians, and medical office staff. You'll ensure that our customers achieve success in the use of our products, becoming a product expert through professional training and utilizing the tools to assist consumers and their caregivers in maximizing effectiveness.
**Responsibilities**
* Onboard new consumers and their caregivers, ensuring they achieve success using the product
* Proactively contact consumers and/or their caregivers to ask about their experience with products and manage product performance expectations
* Support consumers and/or their caregivers to set up and correctly utilize products
* Schedule additional communications to verify effectiveness after consumers and/or their caregivers have put the recommendations provided in practice
* Thoroughly document conversations, root causes, recommendations provided, and disposition of interactions (calls, emails, chat, voicemails) in provided systems
* Communicate with clinicians, medical office staff, and other stakeholders to provide expert support for products
* Comply with compliance, privacy, and security protocols
* Maintain product expertise in existing and new products and complementary products
**Qualifications**
* College graduate
* Requires a Registered Nurse license in good standing
* Three (3+) years of patient care experience in a hospital, outpatient facility, surgery center, Urology practice, medical office, or care facility
* Urology and/or incontinence experience is a plus
* Able to function independently with minimal guidance or supervision
* Excellent listening and communication skills
* Professionally fluent English speaker
* Highly customer-centric to deliver personalized care
* Multi-task oriented, able to manage multiple customers with strong organizational skills
* Able to assess problems and overcome objections
* Professional attitude and appropriate business and clinical judgment in all aspects of this position
**Language Skills**
* Ability to read and comprehend detailed instructions, business correspondence, and memos
* Ability to compose basic correspondence
* Ability to effectively present information in a one-on-one or small group situations
**Mathematical Skills**
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals
**Reasoning Ability**
* Must have the ability to solve practical problems and deal with a variety of situations where limited direction has been given
* Ability to interpret a variety of instructions furnished in written or oral format
**Personal Characteristics**
* Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior is consistent with these standards and aligns with the values of the organization
* Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization
* Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques
* Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities
**Why Join arenaflex?**
At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.
As a member of our team, you'll have the opportunity to:
* Learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture
* Help shape the trajectory of arenaflex while leaving a legacy
* Continuously level up your tech skills and expertise through our investment in arenaflex University
**How to Apply**
If you're a motivated and customer-centric individual with a passion for delivering exceptional care, we want to hear from you. Apply now to join our Urology Customer Care Support team and become a part of our arenaflex family.
We're seeking an experienced and compassionate Registered Nurse to join our Urology Customer Care Support team. As a key member of our team, you'll play a vital role in providing personalized support to consumers, caregivers, clinicians, and medical office staff. If you're a motivated and customer-centric individual with a passion for delivering exceptional care, we want to hear from you.
**About arenaflex and Our Client**
arenaflex is a global digital business services company that delivers cutting-edge solutions to help the world's best brands streamline their business in meaningful and sustainable ways. With over 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact in our communities, clients, and the environment.
Our client is one of the largest global medical technology companies in the world, dedicated to advancing the world of health. With a commitment to innovation and excellence, they strive to create transformative solutions that turn dreams into possibilities. Join us and discover an environment where you'll be supported to learn, grow, and become your best self.
**Benefits of Working with arenaflex**
* Paid Training
* Competitive Wages
* Full Benefits (Medical, Dental, Vision, 401k, and more)
* Paid Time Off
* Employee wellness and engagement program
**Job Summary**
As a Registered Nurse on our Urology Customer Care Support team, you'll be responsible for providing highly customer-centric product support to consumers, caregivers, clinicians, and medical office staff. You'll ensure that our customers achieve success in the use of our products, becoming a product expert through professional training and utilizing the tools to assist consumers and their caregivers in maximizing effectiveness.
**Responsibilities**
* Onboard new consumers and their caregivers, ensuring they achieve success using the product
* Proactively contact consumers and/or their caregivers to ask about their experience with products and manage product performance expectations
* Support consumers and/or their caregivers to set up and correctly utilize products
* Schedule additional communications to verify effectiveness after consumers and/or their caregivers have put the recommendations provided in practice
* Thoroughly document conversations, root causes, recommendations provided, and disposition of interactions (calls, emails, chat, voicemails) in provided systems
* Communicate with clinicians, medical office staff, and other stakeholders to provide expert support for products
* Comply with compliance, privacy, and security protocols
* Maintain product expertise in existing and new products and complementary products
**Qualifications**
* College graduate
* Requires a Registered Nurse license in good standing
* Three (3+) years of patient care experience in a hospital, outpatient facility, surgery center, Urology practice, medical office, or care facility
* Urology and/or incontinence experience is a plus
* Able to function independently with minimal guidance or supervision
* Excellent listening and communication skills
* Professionally fluent English speaker
* Highly customer-centric to deliver personalized care
* Multi-task oriented, able to manage multiple customers with strong organizational skills
* Able to assess problems and overcome objections
* Professional attitude and appropriate business and clinical judgment in all aspects of this position
**Language Skills**
* Ability to read and comprehend detailed instructions, business correspondence, and memos
* Ability to compose basic correspondence
* Ability to effectively present information in a one-on-one or small group situations
**Mathematical Skills**
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals
**Reasoning Ability**
* Must have the ability to solve practical problems and deal with a variety of situations where limited direction has been given
* Ability to interpret a variety of instructions furnished in written or oral format
**Personal Characteristics**
* Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior is consistent with these standards and aligns with the values of the organization
* Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization
* Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques
* Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities
**Why Join arenaflex?**
At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.
As a member of our team, you'll have the opportunity to:
* Learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture
* Help shape the trajectory of arenaflex while leaving a legacy
* Continuously level up your tech skills and expertise through our investment in arenaflex University
**How to Apply**
If you're a motivated and customer-centric individual with a passion for delivering exceptional care, we want to hear from you. Apply now to join our Urology Customer Care Support team and become a part of our arenaflex family.