**Experienced Full Stack Learning Specialist – Japanese Language Training and Development**
At arenaflex, our mission is to be the most customer-centric company on earth, and to achieve this, we need exceptionally talented, bright, and driven people. arenaflex Business Customer Services learning experience team is seeking a highly skilled Learning Specialist to boost the competencies of our customer service associates by developing and conducting effective training programs. This role will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization.
**Job Summary:**
We are looking for an experienced Learning Specialist with expertise in Japanese Language (JLPT N1 Certified) and English Language to join our team. As a Learning Specialist, you will be responsible for developing and delivering training programs to enhance the skills and knowledge of our customer service associates. You will work closely with the leadership team to identify training needs, design and deliver training interventions, and analyze performance data to identify gaps and propose solutions.
**Key Responsibilities:**
* Coordinate training sessions based on site needs;
* Conduct daily sessions with trainees;
* Track and provide weekly debriefs and reporting to the ABCS Leadership Team;
* Document feedback and audit results to help the Leadership Team identify strengths as well as areas of opportunity;
* Contribute to additional training projects as required;
* Understand workflow and daily production goals;
* Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve;
* Maintain a positive attitude and presence on the floor;
* Facilitate and present to groups of up to 30 people in a class;
* Act as an effective people manager during mentored production periods during training.
**Requirements:**
* Must be an expert in Japanese Language (JLPT N1 Certified) and English Language;
* 2+ years of experience in training delivery roles or similar experience;
* Flexible to work within a 24/7 x 365 days global team across a variety of time zones;
* Good communication skills for the purpose of knowledge transfer and skill development;
* Good coordination and organization skills;
* Extensive expertise in cultural and soft skills relevant to a contact center environment;
* Competent user level of Microsoft Office tools (Word, Excel, and PowerPoint);
* Experience in Customer Service or customer service-related work experience;
* Training experience specific to a contact center environment;
* Bachelor's degree or significant college coursework, in communication, education, or related field;
* Experience working with Learning Management Systems (LMS).
**Preferred Qualifications:**
* Experience in developing and delivering training programs for customer service associates;
* Knowledge of adult learning principles and instructional design;
* Experience working with diverse groups and populations;
* Strong analytical and problem-solving skills;
* Ability to work in a fast-paced environment and prioritize multiple tasks and projects;
* Strong communication and interpersonal skills;
* Ability to travel up to 10% of the time.
**What We Offer:**
* Competitive salary range: $51,100/year in our lowest geographic market up to $91,400/year in our highest geographic market;
* Total compensation package, including equity, sign-on payments, and other forms of compensation;
* Full range of medical, financial, and/or other benefits;
* Opportunity to work with a diverse and inclusive team;
* Professional development and growth opportunities;
* Flexible work arrangements, including remote work options.
**Work Environment and Culture:**
arenaflex is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
**How to Apply:**
If you are a motivated and experienced Learning Specialist with a passion for developing and delivering training programs, we encourage you to apply for this exciting opportunity. Please submit your application via our internal or external career site.
Apply Now
Apply Now
**Job Summary:**
We are looking for an experienced Learning Specialist with expertise in Japanese Language (JLPT N1 Certified) and English Language to join our team. As a Learning Specialist, you will be responsible for developing and delivering training programs to enhance the skills and knowledge of our customer service associates. You will work closely with the leadership team to identify training needs, design and deliver training interventions, and analyze performance data to identify gaps and propose solutions.
**Key Responsibilities:**
* Coordinate training sessions based on site needs;
* Conduct daily sessions with trainees;
* Track and provide weekly debriefs and reporting to the ABCS Leadership Team;
* Document feedback and audit results to help the Leadership Team identify strengths as well as areas of opportunity;
* Contribute to additional training projects as required;
* Understand workflow and daily production goals;
* Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve;
* Maintain a positive attitude and presence on the floor;
* Facilitate and present to groups of up to 30 people in a class;
* Act as an effective people manager during mentored production periods during training.
**Requirements:**
* Must be an expert in Japanese Language (JLPT N1 Certified) and English Language;
* 2+ years of experience in training delivery roles or similar experience;
* Flexible to work within a 24/7 x 365 days global team across a variety of time zones;
* Good communication skills for the purpose of knowledge transfer and skill development;
* Good coordination and organization skills;
* Extensive expertise in cultural and soft skills relevant to a contact center environment;
* Competent user level of Microsoft Office tools (Word, Excel, and PowerPoint);
* Experience in Customer Service or customer service-related work experience;
* Training experience specific to a contact center environment;
* Bachelor's degree or significant college coursework, in communication, education, or related field;
* Experience working with Learning Management Systems (LMS).
**Preferred Qualifications:**
* Experience in developing and delivering training programs for customer service associates;
* Knowledge of adult learning principles and instructional design;
* Experience working with diverse groups and populations;
* Strong analytical and problem-solving skills;
* Ability to work in a fast-paced environment and prioritize multiple tasks and projects;
* Strong communication and interpersonal skills;
* Ability to travel up to 10% of the time.
**What We Offer:**
* Competitive salary range: $51,100/year in our lowest geographic market up to $91,400/year in our highest geographic market;
* Total compensation package, including equity, sign-on payments, and other forms of compensation;
* Full range of medical, financial, and/or other benefits;
* Opportunity to work with a diverse and inclusive team;
* Professional development and growth opportunities;
* Flexible work arrangements, including remote work options.
**Work Environment and Culture:**
arenaflex is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
**How to Apply:**
If you are a motivated and experienced Learning Specialist with a passion for developing and delivering training programs, we encourage you to apply for this exciting opportunity. Please submit your application via our internal or external career site.
Apply Now
Apply Now