**Experienced Full Stack Learning Specialist – Japanese Language & Culture Expert for arenaflex Business Customer Services**
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. To achieve this, we're seeking a highly skilled and experienced Learning Specialist with expertise in Japanese language and culture to join our Business Customer Services team. As a Learning Specialist, you'll play a critical role in developing and delivering effective training programs that boost the competencies of our customer service associates, ultimately enhancing their workplace performance and contributing to the company's core values.
**About arenaflex**
arenaflex is a global leader in e-commerce, committed to being the most customer-centric company on earth. We're a diverse and inclusive workplace that empowers our employees to deliver the best results for our customers. Our mission is to provide a seamless and personalized shopping experience for our customers, and we're looking for talented individuals like you to join our team.
**Job Scope**
As a Learning Specialist, you'll be responsible for:
* Delivering Amazon orientation and new hire training to all job levels (virtually or in person) to ensure our customer service associates have the necessary skills and knowledge to provide exceptional customer service.
* Designing and delivering continuous learning sessions for existing employees to meet/exceed improvement goals and enhance their workplace performance.
* Analyzing performance data to identify gaps and proposing and delivering training interventions to meet/exceed improvement goals.
* Gathering training needs through performance data analysis, voice of business, and voice of associates sessions, and designing and delivering training interventions to address these needs.
* Maintaining and reporting data (e.g., trainee attendance, performance, and analysis) timely and accurately.
* Participating in call listening sessions and quality calibrations to stay up-to-date with updates and developments.
* Taking customer contacts every month to stay informed about the latest process updates and changes.
* Leading and/or being a team member on improvement projects aimed at enhancing business performance.
**Key Responsibilities**
* Coordinate training sessions based on site needs.
* Conduct daily sessions with trainees.
* Track and provide weekly debriefs and reporting to the ABCS Leadership Team.
* Document feedback and audit results to help the Leadership Team identify strengths and areas of opportunity.
* Contribute to additional training projects as required.
* Understand workflow and daily production goals.
* Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve.
* Maintain a positive attitude and presence on the floor.
* Facilitate and present to groups of up to 30 people in a class.
* Act as an effective people manager during mentored production periods during training.
**Requirements**
* 2+ years of experience in training delivery roles or similar experience.
* Expertise in Japanese language (JLPT N1 certified) and English language.
* Good communication skills for the purpose of knowledge transfer and skill development.
* Good coordination and organization skills.
* Extensive expertise in cultural and soft skills relevant to a contact center environment.
* Competent user level of Microsoft Office tools (Word, Excel, and PowerPoint).
* Experience in Customer Service or customer service-related work experience.
* Training experience specific to a contact center environment.
* Bachelor's degree or significant college coursework in communication, education, or a related field.
* Experience working with Learning Management Systems (LMS).
**What We Offer**
* Competitive base pay ranging from $51,100/year in our lowest geographic market up to $91,400/year in our highest geographic market.
* Total compensation package, including equity, sign-on payments, and other forms of compensation.
* Full range of medical, financial, and/or other benefits.
* Opportunity to work with a diverse and inclusive team.
* Collaborative and dynamic work environment.
* Career growth opportunities and learning benefits.
* Flexible work arrangements, including remote work options.
**How to Apply**
If you're a motivated and experienced Learning Specialist with a passion for Japanese language and culture, we encourage you to apply for this exciting opportunity. Please visit our career site to submit your application. We look forward to hearing from you!
Apply Now
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a diverse and inclusive workplace that empowers our employees to deliver the best results for our customers.
**Accommodations**
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Apply Now
**About arenaflex**
arenaflex is a global leader in e-commerce, committed to being the most customer-centric company on earth. We're a diverse and inclusive workplace that empowers our employees to deliver the best results for our customers. Our mission is to provide a seamless and personalized shopping experience for our customers, and we're looking for talented individuals like you to join our team.
**Job Scope**
As a Learning Specialist, you'll be responsible for:
* Delivering Amazon orientation and new hire training to all job levels (virtually or in person) to ensure our customer service associates have the necessary skills and knowledge to provide exceptional customer service.
* Designing and delivering continuous learning sessions for existing employees to meet/exceed improvement goals and enhance their workplace performance.
* Analyzing performance data to identify gaps and proposing and delivering training interventions to meet/exceed improvement goals.
* Gathering training needs through performance data analysis, voice of business, and voice of associates sessions, and designing and delivering training interventions to address these needs.
* Maintaining and reporting data (e.g., trainee attendance, performance, and analysis) timely and accurately.
* Participating in call listening sessions and quality calibrations to stay up-to-date with updates and developments.
* Taking customer contacts every month to stay informed about the latest process updates and changes.
* Leading and/or being a team member on improvement projects aimed at enhancing business performance.
**Key Responsibilities**
* Coordinate training sessions based on site needs.
* Conduct daily sessions with trainees.
* Track and provide weekly debriefs and reporting to the ABCS Leadership Team.
* Document feedback and audit results to help the Leadership Team identify strengths and areas of opportunity.
* Contribute to additional training projects as required.
* Understand workflow and daily production goals.
* Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve.
* Maintain a positive attitude and presence on the floor.
* Facilitate and present to groups of up to 30 people in a class.
* Act as an effective people manager during mentored production periods during training.
**Requirements**
* 2+ years of experience in training delivery roles or similar experience.
* Expertise in Japanese language (JLPT N1 certified) and English language.
* Good communication skills for the purpose of knowledge transfer and skill development.
* Good coordination and organization skills.
* Extensive expertise in cultural and soft skills relevant to a contact center environment.
* Competent user level of Microsoft Office tools (Word, Excel, and PowerPoint).
* Experience in Customer Service or customer service-related work experience.
* Training experience specific to a contact center environment.
* Bachelor's degree or significant college coursework in communication, education, or a related field.
* Experience working with Learning Management Systems (LMS).
**What We Offer**
* Competitive base pay ranging from $51,100/year in our lowest geographic market up to $91,400/year in our highest geographic market.
* Total compensation package, including equity, sign-on payments, and other forms of compensation.
* Full range of medical, financial, and/or other benefits.
* Opportunity to work with a diverse and inclusive team.
* Collaborative and dynamic work environment.
* Career growth opportunities and learning benefits.
* Flexible work arrangements, including remote work options.
**How to Apply**
If you're a motivated and experienced Learning Specialist with a passion for Japanese language and culture, we encourage you to apply for this exciting opportunity. Please visit our career site to submit your application. We look forward to hearing from you!
Apply Now
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a diverse and inclusive workplace that empowers our employees to deliver the best results for our customers.
**Accommodations**
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Apply Now