Experienced Full Stack Insurance Customer Service Representative (P&C Licensed) - Remote Opportunity

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join arenaflex, a dynamic and innovative company dedicated to revolutionizing the insurance industry. At arenaflex, we believe that happy employees lead to happy customers. That's why we prioritize our employees' wellbeing and provide them with the tools, support, and opportunities they need to succeed.Our culture reflects our values of excellence, respect, innovation, and open communication, creating a collaborative and inclusive environment where everyone feels valued and empowered to contribute. About arenaflex arenaflex is a leading provider of innovative insurance solutions, helping to make America's roads safer for everyone. We specialize in providing affordable auto insurance to drivers with major record violations, minimizing the number of uninsured and unlicensed drivers on the road. Our mission is to deliver exceptional customer experiences, build strong relationships, and make a positive impact on our communities.Job Summary As a Customer Service Representative, you will play a critical role in assisting our customers who have been placed with one of our partnered insurance companies. You will work in a fast-paced inbound call center environment, using multiple programs and systems simultaneously to resolve customers' needs quickly and efficiently. Your primary responsibilities will include: Key Accountabilities: * Answer inbound calls from existing customers in a fast-paced call center-like environment, using multiple programs and systems simultaneously to resolve their needs quickly and efficiently.* Develop and maintain a broad knowledge of insurance requirements and carrier guidelines across dozens of states and many carriers. * Answer questions related to coverages, billing, and policy history. * Use a proactive approach to identify and assess customers' needs and offer our services to ensure each customer is placed best for their needs. You will create opportunities for our in-house consultants to upsell, x-sale, re-shop, and rewrite policies. * Resolve customer issues, process payments, answer questions, process endorsements.* Maintain an in-depth understanding of the software, products, and processes used by the organization. * Maintain high call quality (QA) score, process adherence, and productivity metrics. * All other duties as assigned. Job Requirements: * Resident state P&C license. * Strong attention to detail/accuracy when collecting and entering data. * Strong organizational and time management skills. * Excellent verbal and written communication skills. * Preferred Two plus years of customer service experience in the non-standard market in a multi-insurance carrier/rater environment.* Experience working in a high volume and fast-paced call center environment. * Ability to multi-task using multiple screens, navigating several carrier platforms and systems simultaneously. * Strong reliable internet connection. * Proactive in one's own development; welcomes coaching as an opportunity to improve. * High energy and enjoys working in a combined team/goal-oriented environment. * Experience with named non-owner policies, understanding SR-22, and FR-44 state filings is a plus. * Bilingual is a PLUS.What We Offer: * Competitive hourly rate of $20 per hour. * Monthly incentive program. * Opportunities for career growth and professional development. * Collaborative and inclusive work environment. * Recognition and rewards for outstanding performance. * Comprehensive benefits package, including medical, dental, and vision insurance. * Paid time off and holidays. * Flexible work arrangements, including remote work options. Why Join arenaflex? At arenaflex, we are committed to creating a workplace that is inclusive, diverse, and equitable.We believe that every employee has the ability to improve our business, and we want everyone to speak up and enjoy their time in the spotlight. Our company culture reflects our values of excellence, respect, innovation, and open communication, creating a collaborative and supportive environment where everyone feels valued and empowered to contribute. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to. to become a part of arenaflex's dynamic and innovative team!