**Experienced Full Stack Homeoffice Chat Support Specialist – Vision Care Customer Service**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced, dynamic environments where no two interactions are the same? If so, we invite you to join our team at blithequark as a Homeoffice Chat Support Specialist. As a key member of our remote support team, you will play a vital role in providing top-notch customer service to our valued clients, ensuring their satisfaction and loyalty to our brand. **About blithequark** blithequark is a leading provider of vision care solutions, dedicated to making it simpler, easier, and more accessible for people to get the vision care they need. As the parent company of 1-800 Contacts, Luna, and Hello Eyes, we have a rich history of innovation and customer-centricity. Our mission is to empower our customers to take control of their vision care, and our team is committed to delivering exceptional experiences that exceed their expectations. **Why Join Our Team?** At blithequark, we believe that our people are our greatest asset. We offer a unique opportunity to join a dynamic team of professionals who share our passion for delivering exceptional customer experiences. As a Homeoffice Chat Support Specialist, you will enjoy: * A competitive salary and bonus potential of up to $6/hr * Monthly performance bonuses for those who qualify * Ownership of your development with support from leaders dedicated to fostering growth * Bi-annual performance reviews * A safe, respectful, and inclusive work environment * Amazing medical, dental, and vision coverage * 401(k) match * Free eye exams for your immediate family and dependents * Deep discounts on contact lenses, glasses lenses, and glasses frames * Tuition reimbursement for eligible courses **What You'll Do** As a Homeoffice Chat Support Specialist, you will be responsible for: * Answering 2-3 incoming chats using LiveEngage (LivePerson) platform * Consulting customers on enhancing the value of their contact lens purchase * Proactively communicating and engaging with your manager and team members to be successful in a virtual work environment * Providing top-notch customer service in a fast-paced, dynamic environment * Identifying and resolving problems in a way that creates a positive customer experience * Maintaining high performance metrics, including revenue per call, quality, availability, and dependability * Living our company values: Big Hearted, Unconventional, Tenacious, Better Together **What You'll Need** To succeed in this role, you will need: * High school diploma or equivalent experience * 2-3 years minimum customer service experience * Great typing skills (at least 40 words per minute) and technical proficiency * Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better * A private, dedicated workplace, free from interruption or distraction that promotes confidentiality * Positive, driven, and solution-oriented mentality * Ability to show up to work on time and work your scheduled shift **Approved Remote Working Locations** We are currently hiring for remote positions in the following states: * Arizona * Florida * Idaho * Nevada * North Carolina * Texas * Utah * Virginia **Equal Opportunity Employer** blithequark is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. **Simple Application Process** Ready to join our team? The first step is easy. Click apply now and we'll be in touch soon! **Career Growth Opportunities** At blithequark, we believe in investing in our people and providing opportunities for growth and development. As a Homeoffice Chat Support Specialist, you will have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for advancement to leadership roles or specialized positions * A supportive and inclusive work environment that encourages collaboration and innovation * A comprehensive benefits package that includes medical, dental, and vision coverage, 401(k) match, and tuition reimbursement **Join Our Team Today!** If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join our team at blithequark as a Homeoffice Chat Support Specialist. Apply now and take the first step towards a rewarding career with a dynamic and innovative company. Apply for this job