**Experienced Full Stack Fuel Services Analyst – Overnight Shift Operations and Supply Chain Optimization**
At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By "Connecting Convenience" across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We're a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.
**Job Summary:**
We are seeking an experienced and detail-oriented Fuel Services Analyst to join our team on an overnight shift. As a key member of our operations team, you will be responsible for supporting the management and optimization of clients' fuel supply chains by tracking procurement, monitoring inventories, analyzing fuel usage, and coordinating deliveries. You will collaborate with internal teams and vendors, generate reports, provide insights, and manage customer communications. This role involves participating in an on-call rotation, with a focus on attention to detail, learning, and communication skills.
**Key Responsibilities:**
* Assist customers with service inquiries, troubleshooting, and issue resolution, escalating complex problems as necessary.
* Handle standard customer service activities and simple inquiries, participating in an on-call rotation for nights and weekends.
* Respond promptly to issue escalations and provide necessary managerial approvals.
* Review and record business transactions for assigned accounts, ensuring adherence to customer requirements.
* Extract and input relevant data into spreadsheets or standard formats.
* Prepare routine written communications and reports following detailed instructions, using standard office software.
* Follow mandatory procedures to ensure work meets required quality standards.
* Develop and maintain technical skills through training, coaching, and development planning activities.
**Overnight Shift:**
* Wednesday through Sunday, from 10:00 pm to 7:00 am CDT.
**Qualifications:**
* High School or General Education/Equivalency Diploma/GED certificate
* Strong analytical and problem-solving skills
* Excellent communication and customer service skills
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
* Ability to learn and adapt to new systems and processes
* Familiarity with standard office software and spreadsheet applications
**Preferred Qualifications:**
* Convenience Store or Retail experience
* Experience in a similar role or industry
* Strong technical skills, including proficiency in Microsoft Office and Google Suite
* Experience with data analysis and reporting
* Familiarity with supply chain management and logistics
**Skills and Competencies:**
* Strong analytical and problem-solving skills
* Excellent communication and customer service skills
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
* Ability to learn and adapt to new systems and processes
* Strong technical skills, including proficiency in Microsoft Office and Google Suite
* Experience with data analysis and reporting
* Familiarity with supply chain management and logistics
**Career Growth Opportunities and Learning Benefits:**
* Continuous learning and professional development opportunities
* Leadership development and mentorship programs
* Access to training and certification programs
* Opportunities for career advancement and growth within the company
* Collaborative and supportive work environment
**Work Environment and Company Culture:**
* Remote work opportunities available
* Flexible work arrangements and work-life balance
* Collaborative and supportive work environment
* Diverse and inclusive company culture
* Opportunities for professional growth and development
**Compensation, Perks, and Benefits:**
* Competitive salary
* Market-competitive benefits
* Quarterly perks program
* Ample time off and hybrid working arrangements
* Access to continuous learning, professional certifications, and leadership development opportunities
* Global culture that fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought
**How to Apply:**
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now
Apply Now
**Job Summary:**
We are seeking an experienced and detail-oriented Fuel Services Analyst to join our team on an overnight shift. As a key member of our operations team, you will be responsible for supporting the management and optimization of clients' fuel supply chains by tracking procurement, monitoring inventories, analyzing fuel usage, and coordinating deliveries. You will collaborate with internal teams and vendors, generate reports, provide insights, and manage customer communications. This role involves participating in an on-call rotation, with a focus on attention to detail, learning, and communication skills.
**Key Responsibilities:**
* Assist customers with service inquiries, troubleshooting, and issue resolution, escalating complex problems as necessary.
* Handle standard customer service activities and simple inquiries, participating in an on-call rotation for nights and weekends.
* Respond promptly to issue escalations and provide necessary managerial approvals.
* Review and record business transactions for assigned accounts, ensuring adherence to customer requirements.
* Extract and input relevant data into spreadsheets or standard formats.
* Prepare routine written communications and reports following detailed instructions, using standard office software.
* Follow mandatory procedures to ensure work meets required quality standards.
* Develop and maintain technical skills through training, coaching, and development planning activities.
**Overnight Shift:**
* Wednesday through Sunday, from 10:00 pm to 7:00 am CDT.
**Qualifications:**
* High School or General Education/Equivalency Diploma/GED certificate
* Strong analytical and problem-solving skills
* Excellent communication and customer service skills
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
* Ability to learn and adapt to new systems and processes
* Familiarity with standard office software and spreadsheet applications
**Preferred Qualifications:**
* Convenience Store or Retail experience
* Experience in a similar role or industry
* Strong technical skills, including proficiency in Microsoft Office and Google Suite
* Experience with data analysis and reporting
* Familiarity with supply chain management and logistics
**Skills and Competencies:**
* Strong analytical and problem-solving skills
* Excellent communication and customer service skills
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
* Ability to learn and adapt to new systems and processes
* Strong technical skills, including proficiency in Microsoft Office and Google Suite
* Experience with data analysis and reporting
* Familiarity with supply chain management and logistics
**Career Growth Opportunities and Learning Benefits:**
* Continuous learning and professional development opportunities
* Leadership development and mentorship programs
* Access to training and certification programs
* Opportunities for career advancement and growth within the company
* Collaborative and supportive work environment
**Work Environment and Company Culture:**
* Remote work opportunities available
* Flexible work arrangements and work-life balance
* Collaborative and supportive work environment
* Diverse and inclusive company culture
* Opportunities for professional growth and development
**Compensation, Perks, and Benefits:**
* Competitive salary
* Market-competitive benefits
* Quarterly perks program
* Ample time off and hybrid working arrangements
* Access to continuous learning, professional certifications, and leadership development opportunities
* Global culture that fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought
**How to Apply:**
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now
Apply Now