**Experienced Full Stack Digital Product Manager – Conversational AI and Live Chat Support**

**Join blithequark's Innovative Team and Shape the Future of Customer Experience** Are you a seasoned digital product manager with a passion for conversational AI and live chat support? Do you want to be part of a dynamic team that's revolutionizing the way companies interact with their customers? Look no further than blithequark, a leading innovator in the field of artificial intelligence and customer experience. **About blithequark** blithequark is a cutting-edge company that's harnessing the power of artificial intelligence to transform the way we understand, engage, and deliver personalized experiences to our customers. Our team of experts is dedicated to pushing the boundaries of what's possible with conversational AI, and we're looking for talented individuals like you to join our mission. **Job Summary** We're seeking an experienced full stack digital product manager to lead the development and execution of our conversational AI and live chat support capabilities. As a key member of our Computerization Development team, you'll work closely with cross-functional teams to design, build, and launch innovative products that delight our customers. If you're a strategic thinker with a passion for customer experience, we want to hear from you. **Key Responsibilities** * Lead the acquisition and integration of continuous product discovery efforts and define product requirements that drive customer experience uplift * Influence customer data, conversational analysis, industry insights, and technical expertise to evaluate existing solutions and develop future capabilities * Collaborate with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term gains with long-term investments * Work with core product teams to define customer stories, guide product definition, and establish comprehensive acceptance criteria, identifying and addressing any need for additional research to inform future feature planning * Lead customer testing and post-launch sustainment analysis of automation and identify opportunities to improve the experience * Analyze performance metrics that demonstrate the health of the product and develop clear data-driven product recommendations * Maintain and refine the product backlog, prioritizing customer stories to meet the needs of the end-user while focusing on business value * Support the definition and development of the product strategy, roadmap, and release plan, as well as overall customer experience **Requirements** * Bachelor's degree in business, computer science, software engineering, or a related field * Strong interest in understanding how things work and ability to apply that knowledge to create connections and find opportunities with an entrepreneurial mindset and bias towards action * Passion for excellent products and services, able to empathize with customers, and skilled at articulating product functionality * Proven self-starter with the ability to manage multiple priorities and projects * Strong written and verbal communication skills, as evidenced by your ability to convey new and complex information with brevity and clarity * Forward-thinking "growth mindset" with an emphasis on innovation trends and emerging industry/space best practices **Nice to Have** * Master's degree in business, computer science, software engineering, or a related field * Experience working with conversational AI and live chat support technologies * Familiarity with agile development methodologies and continuous integration/continuous deployment (CI/CD) pipelines * Strong understanding of data analysis and visualization tools, such as Tableau or Power BI * Experience with cloud-based platforms, such as Amazon Web Services (AWS) or Microsoft Azure **What We Offer** * Competitive salary range: $80,000 - $120,000 per year * Comprehensive benefits package, including medical, dental, vision, and life insurance * 401(k) matching program with a 6% company match * Flexible work arrangements, including remote work options and flexible hours * Opportunities for professional growth and development, including training and mentorship programs * Collaborative and dynamic work environment with a team of passionate and talented individuals * Access to cutting-edge technology and tools, including conversational AI and live chat support platforms * Recognition and rewards for outstanding performance and contributions to the company **About Our Culture** At blithequark, we're committed to creating a workplace that's inclusive, diverse, and supportive of all employees. We believe that our differences are what make us stronger, and we're dedicated to fostering a culture that values and celebrates individuality. We're proud to be an equal opportunity employer and welcome applications from diverse candidates. **How to Apply** If you're a motivated and talented digital product manager with a passion for conversational AI and live chat support, we want to hear from you. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, diverse, and supportive of all employees. We believe that our differences are what make us stronger, and we're dedicated to fostering a culture that values and celebrates individuality. **Disclaimer** blithequark is a fictional company name used for demonstration purposes only. The job description and requirements are fictional and not based on any real job posting. Apply for this job