**Experienced Full Stack Data Entry, Customer Support Specialist – Inventory & Asset Management**

At arenaflex, we're dedicated to empowering individuals and organizations worldwide to achieve more. As a valued member of our team, you'll join a dynamic community that thrives on collaboration, innovation, and mutual growth. Our work environment is built on a culture of respect, integrity, and responsibility, where everyone can flourish and succeed. **Job Summary:** We're seeking an experienced Full Stack Data Entry, Customer Support Specialist to join our Inventory & Asset Management team. As a key member of our team, you'll be responsible for performing a variety of tasks, including data entry, inventory management, customer support, and asset disposal. If you're a detail-oriented, organized, and customer-focused individual with a passion for inventory management, we encourage you to apply. **Key Responsibilities:** * **Security Practices:** + Adhere to arenaflex's security and data management policies, reporting any security or safety incidents. + Collaborate with security teams for external vendors, ensuring compliance with security protocols. + Participate in regular Threat Hazard Analysis (THA) sessions to identify and mitigate potential risks. * **Strategic Shift Management:** + Perform assigned tasks and escalate issues during high-volume work periods or accelerated circumstances. + Seek guidance from management before proceeding with the next stage of a process. * **Inbound and Outbound Strategies:** + Perform data entry to record inbound and outbound shipments, ensuring accurate documentation. + Execute incoming and outgoing deliveries as instructed by management, adhering to purchase order (PO) and Rack Development Manager (RMS) procedures. + Maintain accurate records of incoming and outgoing shipments, applying proper traditions documentation and guidelines. * **Customer Support:** + Maintain a customer-centric focus, understanding the impact of their work on customer satisfaction. + Ensure accurate completion of Stock and Resource Management (IAM) tasks, adhering to organizational and industry guidelines. + Develop a deep understanding of Microsoft's contractual agreements with providers, maintaining a customer-centric approach. * **Stock Administration:** + Develop working knowledge of stock control and stock management practices and procedures. + Perform cycle reviews and data remediation to ensure all stock controls are met. + Resolve stock discrepancies and report errors, maintaining detailed physical stock tracking and organization. + Perform material handling, including transportation, receiving, and stock management according to standard procedures. * **Guarantee Interaction Management:** + Connect with providers to initiate warranty claims when automation is not available, processing orders accordingly. + Process failed seller equipment devices using online or alternative tools, including data processing, packaging, shipment, and receipt of return for Return Product Approval (RMA) devices. + Adhere to all Service Level Agreements (SLAs) related to the RMA warranty process. * **Information Bearing Device (DBD) Destruction:** + Perform DBD destruction following all SLAs and arenaflex policies, ensuring DBD chronic number coordination with the database. * **Acquisition:** + Inform management of stock deficiency requests, raising any issues to the management team. * **Functional Excellence:** + Adhere to existing procedures to run processes, ensuring consistency, accuracy, and timeliness of delivery. **Requirements:** * **Essential Capabilities:** + High school diploma or equivalent and at least 6 months of experience in inventory management, retail, warehouse management, or a related field, or equivalent experience. + Ability to meet arenaflex, client, and government security screening requirements, including: - Microsoft Cloud Background Investigation: This position will require passing the Microsoft Cloud personal investigation upon hire/move and every 2 years thereafter. - Citizenship Check: This position requires confirmation of citizenship due to citizenship-based legal limitations. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid visa. * **Preferred Capabilities:** + 2+ years of experience in a warehouse/production network in a data innovation (IT) environment, IT, or potentially manufacturing, working with heavy-duty material handling equipment (e.g., forklift, bed jacks, case lifts) for a large enterprise, or equivalent experience. **What We Offer:** * Competitive salary range: $35-$40/hour * Opportunity to work from home with a dynamic and innovative company * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Professional development opportunities and training * Collaborative and inclusive work environment **How to Apply:** If you're a motivated and detail-oriented individual with a passion for inventory management and customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply for this job