Experienced Full Stack Data Center Operations IT Technician – Remote Opportunity with Leading Technology Services Company
Join the Team: Full-Time Remote Data Center Operations IT Technician
Are you a skilled IT professional with a passion for data center operations? TEKsystems, a renowned technology services company, is seeking an experienced Data Center Operations IT Technician to join our team on a full-time remote basis. As a key player in our operations, you will be responsible for ensuring the smooth functioning of our data centers, managing incidents, and providing top-notch support. This is an exciting opportunity to work with a leading company, enjoy a competitive salary, and benefit from a comprehensive benefits package.
About TEKsystems
TEKsystems is a trusted partner in transformation, helping clients activate ideas and solutions to capitalize on new opportunities. With a team of 80,000 professionals, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we empower progressive leaders to drive change.
Job Summary
We are looking for a highly skilled Data Center Operations IT Technician to work remotely on a full-time basis. The successful candidate will have previous experience in helpdesk, desktop support, PC technician, or data center operations. IT certifications are desirable for this role. As a Data Center Operations IT Technician, you will be responsible for managing and maintaining our data centers, ensuring the highest level of uptime and performance.
Key Responsibilities
Initiate incidents for critical business functions and manage medium, high, and critical incidents, including triage and assessment of impacted systems
Escalate incidents to tier II for major incident investigation and notify support teams using Standard Operating Procedure (SOP)
Monitor server and network system monitoring tools and respond appropriately to alarms
Monitor environmental equipment, such as generators, UPS, PDU, air conditioning, and building water supply, to ensure proper operation
Complete documentation of issues, including how they were uncovered, who they affected, and the steps taken to resolve them
Monitor security equipment and situations to ensure proper operation and report all issues/irregularities to the proper organizations/persons
Track and monitor security concerns and complete documentation of issues and resolutions
Open trouble tickets and assign them to the appropriate support group
Grant physical access to hosting centers both locally and remotely
Administer established security policy for physical access to hosting centers
Execute programs and jobs on mainframe computers using an operator display terminal
Control production using Automated Scheduling Systems to ensure jobs are completed within required timeframes
Manage tape library functions, including pulling and hanging tapes for production, test batch processing, and managing off-site storage
Prepare and submit status reports detailing system operations
Read, comprehend, and comply with email messages in a timely manner
Use communications tools to receive and disburse information
Answer and make phone calls as necessary
Communicate statuses using tools such as trouble tickets, status boards, broadcast messages, and status reports
Review the Change Management Forward Schedule of Change and update Requests for Changes (RFCs) as needed
Requirements and Qualifications
Essential Qualifications:
Previous experience in helpdesk, desktop support, PC technician, or data center operations
Strong understanding of data center operations, IT support, and enterprise monitoring
Excellent problem-solving and analytical skills
Ability to work independently in a remote environment
Strong communication and interpersonal skills
Preferred Qualifications:
IT certifications, such as CompTIA certifications
Experience with data center operations, hosting centers, and IT support
Familiarity with enterprise monitoring tools and Automated Scheduling Systems
Skills and Competencies
To succeed in this role, you will need:
Strong technical skills in data center operations, IT support, and enterprise monitoring
Excellent problem-solving and analytical skills
Ability to work independently and as part of a team
Strong communication and interpersonal skills
Flexibility and adaptability in a fast-paced environment
Career Growth Opportunities and Learning Benefits
At TEKsystems, we are committed to the growth and development of our team members. As a Data Center Operations IT Technician, you will have access to:
Comprehensive training and onboarding program
Ongoing learning and development opportunities
Career advancement opportunities within the company
Competitive salary and benefits package
Work Environment and Company Culture
We offer a dynamic and supportive work environment that values:
Collaboration and teamwork
Innovation and creativity
Diversity and inclusion
Work-life balance
Compensation, Perks, and Benefits
We offer a comprehensive benefits package, including:
Competitive salary
Medical, dental, and vision benefits from day one
Critical illness, accident, and hospital insurance
401(k) retirement plan with pre-tax and Roth post-tax contributions
Life insurance (voluntary life and AD&D for employee and dependents)
Short and long-term disability
Health spending account (HSA)
Transportation benefits
Employee assistance program
Time off/leave (PTO, vacation, or sick leave)
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please send your updated resume and contact information to [email protected]. We look forward to reviewing your application.
Apply Now
Are you a skilled IT professional with a passion for data center operations? TEKsystems, a renowned technology services company, is seeking an experienced Data Center Operations IT Technician to join our team on a full-time remote basis. As a key player in our operations, you will be responsible for ensuring the smooth functioning of our data centers, managing incidents, and providing top-notch support. This is an exciting opportunity to work with a leading company, enjoy a competitive salary, and benefit from a comprehensive benefits package.
About TEKsystems
TEKsystems is a trusted partner in transformation, helping clients activate ideas and solutions to capitalize on new opportunities. With a team of 80,000 professionals, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we empower progressive leaders to drive change.
Job Summary
We are looking for a highly skilled Data Center Operations IT Technician to work remotely on a full-time basis. The successful candidate will have previous experience in helpdesk, desktop support, PC technician, or data center operations. IT certifications are desirable for this role. As a Data Center Operations IT Technician, you will be responsible for managing and maintaining our data centers, ensuring the highest level of uptime and performance.
Key Responsibilities
Initiate incidents for critical business functions and manage medium, high, and critical incidents, including triage and assessment of impacted systems
Escalate incidents to tier II for major incident investigation and notify support teams using Standard Operating Procedure (SOP)
Monitor server and network system monitoring tools and respond appropriately to alarms
Monitor environmental equipment, such as generators, UPS, PDU, air conditioning, and building water supply, to ensure proper operation
Complete documentation of issues, including how they were uncovered, who they affected, and the steps taken to resolve them
Monitor security equipment and situations to ensure proper operation and report all issues/irregularities to the proper organizations/persons
Track and monitor security concerns and complete documentation of issues and resolutions
Open trouble tickets and assign them to the appropriate support group
Grant physical access to hosting centers both locally and remotely
Administer established security policy for physical access to hosting centers
Execute programs and jobs on mainframe computers using an operator display terminal
Control production using Automated Scheduling Systems to ensure jobs are completed within required timeframes
Manage tape library functions, including pulling and hanging tapes for production, test batch processing, and managing off-site storage
Prepare and submit status reports detailing system operations
Read, comprehend, and comply with email messages in a timely manner
Use communications tools to receive and disburse information
Answer and make phone calls as necessary
Communicate statuses using tools such as trouble tickets, status boards, broadcast messages, and status reports
Review the Change Management Forward Schedule of Change and update Requests for Changes (RFCs) as needed
Requirements and Qualifications
Essential Qualifications:
Previous experience in helpdesk, desktop support, PC technician, or data center operations
Strong understanding of data center operations, IT support, and enterprise monitoring
Excellent problem-solving and analytical skills
Ability to work independently in a remote environment
Strong communication and interpersonal skills
Preferred Qualifications:
IT certifications, such as CompTIA certifications
Experience with data center operations, hosting centers, and IT support
Familiarity with enterprise monitoring tools and Automated Scheduling Systems
Skills and Competencies
To succeed in this role, you will need:
Strong technical skills in data center operations, IT support, and enterprise monitoring
Excellent problem-solving and analytical skills
Ability to work independently and as part of a team
Strong communication and interpersonal skills
Flexibility and adaptability in a fast-paced environment
Career Growth Opportunities and Learning Benefits
At TEKsystems, we are committed to the growth and development of our team members. As a Data Center Operations IT Technician, you will have access to:
Comprehensive training and onboarding program
Ongoing learning and development opportunities
Career advancement opportunities within the company
Competitive salary and benefits package
Work Environment and Company Culture
We offer a dynamic and supportive work environment that values:
Collaboration and teamwork
Innovation and creativity
Diversity and inclusion
Work-life balance
Compensation, Perks, and Benefits
We offer a comprehensive benefits package, including:
Competitive salary
Medical, dental, and vision benefits from day one
Critical illness, accident, and hospital insurance
401(k) retirement plan with pre-tax and Roth post-tax contributions
Life insurance (voluntary life and AD&D for employee and dependents)
Short and long-term disability
Health spending account (HSA)
Transportation benefits
Employee assistance program
Time off/leave (PTO, vacation, or sick leave)
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please send your updated resume and contact information to [email protected]. We look forward to reviewing your application.
Apply Now