**Experienced Full Stack Data Analyst – Customer Research & Analytics – blithequark**

Are you ready to embark on a thrilling journey with blithequark, a world-renowned leader in the aviation industry? As a seasoned data analyst, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. If you're equipped with a keen eye for detail, a passion for data-driven insights, and a knack for storytelling, we want to hear from you! **About blithequark** blithequark is a dynamic and innovative company that's always pushing the boundaries of what's possible. With a rich history of innovation and a commitment to excellence, we're dedicated to providing our customers with the best possible experience. As a member of our Digital Analytics & Customer Research Team, you'll be part of a collaborative and fast-paced environment that's always looking for new ways to improve. **Why You'll Love This Role** As a Data Analyst in our Customer Research Team, you'll have the opportunity to work on a wide range of projects that will challenge your skills and ignite your passion for data-driven insights. From analyzing customer satisfaction trends to designing and implementing ad-hoc research studies, you'll be responsible for providing actionable and timely insights that will inform business decisions and drive growth. **Key Responsibilities** As a Data Analyst, your key roles and responsibilities will include: * **Customer Satisfaction Tracking Data**: Provide updates on customer satisfaction trends and drivers of our customer's Likelihood to Recommend (LTR) and Net Promoter Scores (NPS) * **Ad-Hoc Research**: Design and implement ad-hoc research studies to meet the needs of internal customers; this may include creating, launching, and analyzing online surveys, airport intercepts, usability research, and/or focus groups * **Voice of the Customer and Journey Analytics**: Develop a long-term vision and readiness for a VOC and Customer Journey Analytics application for blithequark; integrate multiple sources of customer interaction (quant/qual, social, complaints, chat, call, digital, etc.) to provide a holistic view of a customer's experience * **Data Analysis and Reporting**: Conduct ad-hoc analyses to respond to diverse business questions; create dashboards and analytical reports, coupled with key insights and recommendations, to provide to leadership/internal customers **What You'll Need for Success** To succeed in this role, you'll need: * **Minimum Qualifications**: Bachelor's Degree or equivalent training/experience; 3+ years of labor experience; experience in remodeling uncooked data into significant insights * **Preferred Qualifications**: Master's degree in Marketing, Marketing Research, or social sciences; feedback management systems/systems experience desired; moderator experience preferred; 3+ years of labor experience in an analytical area such as Business, Engineering, Mathematics, Economics, Revenue Management, Network Planning, Sales Strategy, Customer Insights, Marketing * **Skills and Licenses**: Ability to synthesize complex data from multiple sources into a succinct layout and concisely present findings to executive-level audience; extremely prepared and detail-oriented, with the ability to manage multiple tasks and quickly react to changing business needs while meeting company deadlines; self-motivator who can work independently, as well as in a team environment, and drive development in an ambiguous environment; client-service mindset with excellent interpersonal skills and ability to work cross-functionally with partners in both business, operations, and technology; experience in the use of SPSS statistical software, online survey software, Voice of the Customer or Enterprise, such as Medallia and Qualtrics is preferred; skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint); strong quantitative, analytical, and problem-solving abilities are required; experience in SQL is preferred **What You'll Get** As a member of our team, you'll enjoy a range of benefits that will enhance your career and personal life. These include: * **Travel Perks**: Ready to explore the world? You, your family, and your friends can access 365 destinations on more than 6,800 daily flights across our global network. * **Health Benefits**: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning – we also provide digital health visits, flexible spending accounts, and more. * **Wellness Programs**: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need. * **401(k) Program**: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year. * **Additional Benefits**: Other wonderful benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. **Ready to Join the blithequark Team?** If you're a motivated and detail-oriented data analyst with a passion for customer research and analytics, we want to hear from you! Apply now to join our dynamic team and embark on a journey that will take you to new heights. Apply for this job