Experienced Full Stack Customer Support & Sales Lead – Community Engagement, Onboarding, and Success Management

Join the blithequark Team: Where Community, Innovation, and Growth Come Together blithequark is a pioneering community of 1,071 remote professionals from 62 nationalities, united by a shared passion for exploration, innovation, and mutual support. For the past five years, we've been traveling the world together, immersing ourselves in new cultures, and pushing the boundaries of what's possible in a remote work environment. As our community continues to grow and evolve, we're now seeking a talented Customer Support & Sales Lead to join our team and help us take our mission to the next level. About the Role As our Tribe Support & Sales Lead, you'll be the central point of contact for our members and soon-to-be members, providing exceptional support, guidance, and sales expertise to ensure their success and happiness. This is a hands-on role that requires a unique blend of customer experience, sales, and strategic thinking skills. You'll be responsible for building and maintaining relationships with our members, identifying opportunities for growth, and developing processes and systems to take our support team to the next level. Key Responsibilities Manage and oversee Tribe Support, ensuring seamless communication with our members and providing timely, effective solutions to their challenges and concerns. Champion the voice of our members within the team, advocating for their needs and perspectives to drive continuous improvement and innovation. Apply your natural sales talent to help accepted members make informed decisions about joining our community and ensure that our Chapters are always fully booked. Develop and implement strategic plans to drive member engagement, retention, and growth, aligning with our overall mission and objectives. Collaborate with the Admissions team to facilitate smooth onboarding journeys for new members, providing guidance and support to ensure their success. Create high-quality, member-facing documentation, PDFs, and communications to inform the community about updates, best practices, and success stories. Set aside time for long-term improvements, process optimization, and documentation to ensure the continued growth and efficiency of the support team. Who We Are: Our Culture and Values At blithequark, we're a family-driven team that values collaboration, empathy, and mutual respect. We're a diverse group of 13 individuals from 10 different countries, united by our passion for community, innovation, and exploration. Our culture is built on the following core values: Family : We're a tight-knit team that looks out for one another and celebrates each other's successes. Community Obsession : We're dedicated to creating a supportive, inclusive environment that fosters growth, learning, and connection. Diversity and Inclusion : We celebrate our differences and promote a culture of empathy, understanding, and respect. Bravery and Humility : We encourage open communication, constructive feedback, and continuous learning, always striving to do the right thing. Exploration and Adaptability : We're curious, adaptable, and always looking for new ways to innovate and improve. Who You Are: Skills, Experience, and Qualities To succeed in this role, you'll need: 2+ years of experience as a customer success manager, with a proven track record of driving engagement, retention, and growth. Experience in a sales role, with a natural talent for understanding people's needs and emotions. Impeccable grammar and eloquent written English, with the ability to craft compelling, member-facing communications. Ideally, comfort with design tools and basic design skills to create visually appealing documents and materials. A strategic mindset, with the ability to think critically and creatively to solve complex problems. Superb organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. A passion for community building, innovation, and exploration, with a desire to join a dynamic, growth-oriented team. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to supporting the growth and development of our team members. As our Tribe Support & Sales Lead, you'll have access to: Sponsored learning resources, including e-books, audiobooks, and online courses. A month of working from anywhere on us, joining one of our Chapters to experience the community firsthand. Opportunities for professional growth and advancement, with a clear path for career development. A collaborative, supportive environment that encourages innovation, creativity, and continuous learning. Work Environment and Company Culture Highlights At blithequark, we offer a unique, fully remote work environment that allows you to work from anywhere in the world. Our team is distributed across the globe, and we use technology to stay connected and collaborate effectively. Here are some highlights of our company culture: Fully remote work environment, with the flexibility to work from anywhere. Opportunities to join our Chapters and experience the community firsthand. A dynamic, growth-oriented team that's passionate about innovation and exploration. A culture of empathy, respect, and inclusivity, with a focus on community building and mutual support. Compensation, Perks, and Benefits We offer a competitive compensation package, including: $30,000 – $50,000 p.a. for full-time (but the role will likely start as part-time). Fully remote work environment, with the flexibility to work from anywhere. A month of working from anywhere on us, joining one of our Chapters to experience the community firsthand. Sponsored learning resources, including e-books, audiobooks, and online courses. How to Apply If you're passionate about community building, innovation, and exploration, and you're looking for a new challenge that aligns with your values and skills, we'd love to hear from you! Our application process has 5 stages: Please send in your application through our online form. The second stage involves more written questions. The third stage is a video interview call. We may ask you to provide additional professional references. The final stage is an interview with our CEO and COO. Don't miss this opportunity to join our dynamic team and help us shape the future of remote work and community building. Apply now and take the first step towards a new adventure! Apply for this job