**Experienced Full Stack Customer Support Representative - German Speaker for arenaflex**

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in a dynamic, innovative environment where everyone matters and everyone belongs? Look no further than arenaflex, a global leader in the industry, where promoting gender equality and diversity is at the heart of our vision. At arenaflex, we're committed to creating a truly inclusive business where everyone has the opportunity to grow and succeed. Our culture is built on a foundation of respect, empathy, and collaboration, and we're seeking a talented Customer Support Representative to join our team. **About arenaflex** arenaflex is a global company that's dedicated to making a positive impact on people's lives and the environment through our innovative power management technologies. We're a diverse and inclusive organization that values creativity, innovation, and teamwork, and we're passionate about creating a workplace where everyone feels valued and empowered to succeed. **Job Summary** We're seeking an experienced Customer Support Representative who is fluent in German and has a strong background in customer-facing roles. As a key member of our team, you'll be responsible for providing commercial support to our customers, handling inquiries via phone, chat, and email, and working closely with internal teams to resolve issues and deliver exceptional customer experiences. **Key Responsibilities** As a Customer Support Representative, your primary function will be to provide commercial support for our customers, including: * Handling inquiries via phone, chat, and email from customers and internal parties * Order management: order entry, price checking, order clearing compliant with arenaflex's policies * Complaint handling * Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer projects * Handling a variety of pre-sales or post-sales service functions * Providing assistance to sales functions across EMEA and external customers in areas such as product/service order fulfillment processes, customer service requests, and accounts receivable collections * Resolving problems by applying established policies, procedures, and tactics and using proactive communication across internal networks * Fostering an environment that promotes arenaflex's goals and philosophy, encourages continuous improvement, and builds customer relationships **Qualifications** To be successful in this role, you'll need: * A Bachelor's degree (BSC/BA) * 1-3 years of experience in customer support * English language knowledge minimum B2 level and fluent German * Basic MS Office skills * SAP/Oracle knowledge or any Case Management Tool is an advantage * Strong communication skills (written and verbal), customer service attitude, strong attention to details, punctuality, and problem-solving mindset **What We Offer** At arenaflex, we're committed to creating a workplace that's challenging, collaborative, and rewarding. Here are just a few reasons why you'll love working with us: * Challenging projects in a dynamic, collaborative team * Flexible working solutions (home office) are implemented across different EMEA locations, allowing you to work from home two days per week * We make your aspirations matter – arenaflex encourages internal promotion, whenever possible, and we invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through arenaflex University * We make your contributions matter – reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies **Join Our Team!** If you're a motivated, customer-focused professional who is passionate about delivering exceptional support experiences, we want to hear from you! Apply today to join our team and take the first step towards a rewarding career with arenaflex. **About arenaflex** arenaflex is a global company that's dedicated to making a positive impact on people's lives and the environment through our innovative power management technologies. We're a diverse and inclusive organization that values creativity, innovation, and teamwork, and we're passionate about creating a workplace where everyone feels valued and empowered to succeed. **Why arenaflex?** * arenaflex is a global leader in the industry, with a reputation for innovation and excellence * We're committed to creating a workplace that's inclusive, diverse, and empowering * Our culture is built on a foundation of respect, empathy, and collaboration * We offer a competitive salary and benefits package, as well as ongoing learning and development opportunities * We're passionate about making a positive impact on people's lives and the environment through our innovative power management technologies **What are you waiting for?** Apply today to join our team and take the first step towards a rewarding career with arenaflex. We can't wait to hear from you! Apply for this job