**Experienced Full Stack Customer Support Consultant – Blockchain Sector**

Are you passionate about delivering exceptional customer experiences and navigating the ever-evolving world of technology? Do you thrive in multicultural and multilingual environments, and are you eager to unlock your potential in a dynamic and supportive team? If so, we invite you to join blithequark as a Customer Support Consultant, where you'll have the opportunity to make a lasting impact on our clients' success while enjoying the flexibility of working from home. **About blithequark** blithequark is a leading provider of Support-as-a-Service solutions, empowering tech companies worldwide with secure, technical, customer support, and CX services. With a presence in over 30 countries and a team that speaks over 60 languages, we're committed to delivering unparalleled support experiences that exceed our clients' expectations. Since 2010, we've grown into a global industry leader, with 8 hubs around the world and a reputation for treating our team members like family. **What You'll Do** As a Customer Support Consultant at blithequark, you'll be at the forefront of delivering exceptional customer experiences in the blockchain sector. Your primary responsibilities will include: * Providing top-notch customer support via chats and emails, ensuring that our clients' customers receive timely and effective solutions to their queries. * Building long-lasting relationships with customers, fostering trust, and establishing a positive reputation for blithequark. * Meeting and exceeding team Key Performance Indicators (KPIs), demonstrating your ability to work efficiently and effectively in a fast-paced environment. * Staying up-to-date with the latest cutting-edge technology, ensuring that you're always equipped to provide expert support and guidance to our clients' customers. * Handling sensitive customer information with the utmost care and confidentiality, adhering to the highest standards of data security and compliance. * Applying the latest customer happiness practices to ensure that every interaction with our clients' customers is a positive and memorable experience. * Maintaining a working knowledge of our clients' products and services, enabling you to provide informed and effective support. * Collaborating with developers and other departments of various IT companies to ensure seamless communication and coordination. **What You Need to Succeed** To excel in this role, you'll need to possess the following essential qualifications: * Native Portuguese and English B2 communication skills, enabling you to effectively communicate with customers and colleagues from diverse linguistic backgrounds. * At least 6 months of experience in a customer support role, demonstrating your ability to navigate complex customer queries and provide timely solutions. * Personal or professional experience in the crypto industry, showcasing your understanding of the blockchain sector and its unique challenges. * Analytical and research skills, allowing you to quickly identify and resolve customer issues. * A positive and responsible attitude, reflecting your commitment to delivering exceptional customer experiences and upholding the highest standards of professionalism. * A personal laptop or computer with a minimum of 8Gb of RAM and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload), ensuring that you can work efficiently and effectively from home. **Nice to Have** While not essential, the following qualifications would be a great plus: * A strong interest in innovative financial technologies or prior experience in the financial industry or payment processing, demonstrating your passion for the blockchain sector and its applications. * Experience with CRM systems, showcasing your ability to manage customer relationships and interactions effectively. **Benefits and Perks** As a Customer Support Consultant at blithequark, you'll enjoy a range of benefits and perks that will enhance your work-life balance and career growth: * Flexible schedule, allowing you to work from home and manage your time effectively. * Opportunity to work fully remotely, providing you with the freedom to work from anywhere in the world. * Inclusive international environment, where you'll be part of a diverse and dynamic team that celebrates different backgrounds and experiences. * Compensation in USD, ensuring that you receive a competitive salary for your work. * Good bonuses for referring friends, reflecting our commitment to rewarding your efforts and encouraging you to grow your network. * Paid intensive training and probation, providing you with the support and guidance you need to excel in your role. * Work-life balance, ensuring that you have time for personal and professional development. * Responsive management interested in your growth and long-lasting cooperation, reflecting our commitment to your career development and well-being. * Greenhouse conditions for self-development, providing you with the resources and opportunities you need to grow and succeed. **Disclaimer** blithequark is an equal opportunities employer, committed to providing a fair and inclusive work environment for all employees. We welcome applications from diverse backgrounds and experiences, and our assessment of candidates is not affected by characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. If you're passionate about delivering exceptional customer experiences and navigating the ever-evolving world of technology, we invite you to join blithequark as a Customer Support Consultant. Send your CV in English, highlighting your outstanding skills and experience, and take the first step towards a rewarding and challenging career with our team. Apply for this job