**Experienced Full Stack Customer Support Analyst – IT Support for Medical Imaging Software – 3rd Shift**

Are you a highly motivated and detail-oriented individual with a passion for delivering exceptional customer service? Do you have a strong background in technical support and a keen interest in medical imaging software? If so, we invite you to join our dynamic team at blithequark as a Customer Support Analyst – IT Support for Medical Imaging Software – 3rd Shift. As a key member of our Night Shift Support team, you will play a vital role in ensuring our software is properly configured and working effectively and efficiently at all times. **About blithequark** blithequark is a leading provider of innovative medical imaging software solutions, dedicated to empowering healthcare professionals with cutting-edge technology. Our team is passionate about delivering exceptional customer experiences, and we are committed to fostering a culture of collaboration, innovation, and continuous learning. As a remote employee, you will have the flexibility to work from anywhere in the USA, while still being part of a dynamic and supportive team. **Job Summary** As a Customer Support Analyst – IT Support for Medical Imaging Software – 3rd Shift, you will be the primary technical resource for our InteleShare application, supporting customers ranging from major hospital networks to small radiology facilities. You will be responsible for real-time troubleshooting of InteleShare software, resolving cases submitted by our customers in a timely manner, and ensuring that all service level agreements (SLAs) are met and delivered according to Support specifications. **Key Responsibilities** * Respond to client problems (phone/portal) and actively monitor client sites * Log and document all incidents within a ticketing system and problems within ServiceNow * Analyze, diagnose root causes, known errors, and resolve challenging issues relating to software applications, Windows OS, SQL Server databases, and other related technologies * Refer incidents to other parties when an incident is beyond your current skill-set * Manage and exceed customers' expectations by providing excellent service * Ensure that all service level agreements (SLAs) are met and delivered according to Support specifications * Participate in sharing knowledge and publishing Knowledge Base articles * Install and configure InteleShare software to assist in customer deployments * Participate in, and potentially lead, ad hoc projects to help improve InteleShare support operations **Essential Qualifications** * Excellent customer service skills * 1-2 years of work experience in Windows administration and technical customer support * Excellent knowledge of Microsoft Windows operating systems for Servers and Workstations * Excellent communication skills in English (verbal and written) * Excellent problem-solving & analytical ability * Displays high attention to problem description, detail, and impact * Ability to work under pressure – client-facing **Preferred Qualifications** * Experience running queries in SQL * Knowledge of Linux * Excellent knowledge of Mac OS * Experience with SaaS/cloud environments * Experience in a medical and/or research environment – DICOM, HL7, HIPAA, Healthcare IT (HIT), medical imaging – PACS or RIS **Skills and Competencies** * Strong technical skills, with a focus on Windows administration and technical customer support * Excellent communication and problem-solving skills * Ability to work under pressure and manage multiple priorities * Strong analytical and diagnostic skills * Ability to work collaboratively as part of a team * Strong attention to detail and ability to document incidents and problems effectively **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our employees. As a Customer Support Analyst – IT Support for Medical Imaging Software – 3rd Shift, you will have opportunities to: * Develop your technical skills and expertise in medical imaging software * Participate in training and development programs to enhance your knowledge and skills * Collaborate with cross-functional teams to improve support operations and customer experiences * Contribute to the development of Knowledge Base articles and other support resources * Take on leadership roles in ad hoc projects to improve support operations **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from anywhere in the USA, while still being part of a dynamic and supportive team. Our company culture is built on the principles of collaboration, innovation, and continuous learning. We are committed to fostering a culture of inclusivity, respect, and open communication. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * A salary range of $60,000 - $80,000 per year, depending on experience * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional development and growth **How to Apply** If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter, along with any relevant certifications or references. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and is committed to complying with all federal, state, and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history). **Confidentiality** All your information will be kept confidential according to EEO guidelines. **Online Assessment** All applicants meeting minimum qualifications will be required to complete a 30-minute online assessment as part of your application. **Contact Us** If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you! Apply for this job