Experienced Full Stack Customer Success Manager Leader – Team Management, Customer Retention, and Growth Strategies at blithequark

Join the Team: Manager, Customer Success (Small Business, UK/I Market) at blithequark Are you a seasoned leader with a passion for customer success and team management? Do you thrive in fast-paced environments and have a knack for driving sustainable growth? We're looking for a talented individual to join our team as a Manager, Customer Success (Small Business, UK/I Market) at blithequark. As a key member of our customer success-focused organization, you'll play a pivotal role in building and leading a high-performing team of Customer Success Managers, while driving customer retention and happiness. About blithequark and Our Industry blithequark is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. Our company culture empowers people to do their best work, and we're committed to creating a diverse and inclusive workplace. With thousands of employees across the globe, we offer a dynamic and supportive environment for professionals to thrive. Key Responsibilities: Manage approximately 10-12 members of the EMEA UK/I (Small Business) Customer Success Manager Team, providing guidance, coaching, and leadership to ensure team members achieve their metrics and career goals. Coordinate with recruiting and internal teams to recruit, hire, and train new team members, ensuring a seamless onboarding process and ongoing development. Serve as a coach and leader, helping to develop the skills of your team members and build confidence and trust in direct reports. Maintain a high level of team engagement and motivation, fostering a positive and productive work environment. Support and direct new and experienced Customer Success Managers in strategies to build lasting relationships with customers and drive customer retention. Be accountable for the health and retention of 1,500-2,000 EMEA customers, developing and executing retention strategies to meet or exceed company expectations. Proactively identify areas for innovation and improvement within the Customer Success Team, driving collaborative developments within existing playbooks and processes. Manage day-to-day operations, goal setting, career development, performance management, and growth of team members, ensuring alignment with company objectives. Analyze customer and performance data to make informed decisions about operational and procedural changes, driving continuous improvement. Essential Qualifications: Experience working in a people management role, preferably in customer success or a related field. Fluency in English, with excellent communication and interpersonal skills. Experience recruiting, coaching, and developing team members, with a proven track record of building high-performing teams. Experience managing a customer success team is a distinct advantage, with a deep understanding of customer success principles and best practices. Proven leadership ability to motivate, influence, develop, and empower employees to achieve their best. Experience working effectively with all levels of management, including senior leaders and cross-functional teams. Experience handling customer escalations and managing complex customer relationships. Experience managing a revenue number and maintaining a forecast, with a strong analytical mindset. Preferred Qualifications: Self-motivated, entrepreneurial in nature, comfortable and experienced in change management. Proven and consistent track record of executing against retention strategies and delivering targets in excess of company expectations. Excellent leadership, organizational, and problem-solving/decision-making skills, with the ability to adapt quickly to new software and constantly changing business requirements. Ability to manage multiple projects while maintaining strict attention to detail, with a focus on data-driven decision-making. Experience working in a fast-paced, dynamic environment with a high degree of flexibility and adaptability. What We Offer: At blithequark, we're committed to creating a work environment that supports the well-being and growth of our employees. We offer a range of benefits, including: Competitive compensation and benefits package, with opportunities for professional growth and development. Flexible work arrangements, including remote work options, hybrid working, and office-based work. Collaborative and dynamic work environment, with a strong focus on teamwork and camaraderie. Opportunities for career advancement and professional development, with a commitment to employee growth and success. Access to cutting-edge technology and tools, with ongoing training and support. Why Join blithequark? We're a company that values both flexibility and connection, with a strong commitment to creating a diverse and inclusive workplace. Our culture is built on a foundation of empowerment, innovation, and teamwork, with a focus on delivering exceptional customer experiences. By joining our team, you'll have the opportunity to: Work with a talented and dedicated team of professionals who share a passion for customer success. Develop your skills and expertise in a fast-paced and dynamic environment. Contribute to the growth and success of our organization, with opportunities for career advancement and professional growth. Enjoy a range of benefits and perks, including flexible work arrangements and competitive compensation. How to Apply: If you're a motivated and experienced leader with a passion for customer success, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and a cover letter, and we'll be in touch to discuss your qualifications further. We value diversity and inclusion in our workplace, and we encourage all qualified candidates to apply. If you require accommodations or assistance due to a disability, please reach out to us using our confidential form. We look forward to hearing from you and exploring how you can contribute to the success of blithequark! Apply for this job