**Experienced Full Stack Customer Success Manager – Industrial AI and Asset Management**

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a pioneering start-up revolutionizing the industrial sector with cutting-edge AI technologies. **About blithequark** blithequark is a trailblazing company that's transforming the industrial world by harnessing the power of AI. Our intelligent asset platform is empowering industrial companies to tackle their most pressing challenges: labor shortages, increasing asset complexity, and global competitive pressures. With the backing of visionary founders and leading investors, blithequark is poised to become a category leader in Industrial AI. **Your Role** As an Experienced Full Stack Customer Success Manager, you'll play a critical role in helping our customers unlock the full potential of our AI-powered asset platform. You'll be responsible for providing holistic support and consulting services to our customers, focusing on service quality, product experience, and customer growth. Your expertise will be essential in driving customer satisfaction, identifying growth opportunities, and collaborating closely with internal teams to bring customer needs into the product development process. **Key Responsibilities** * Manage up to 40 customers throughout the entire customer lifecycle, building long-term relationships based on trust and value. * Help new customers get started quickly and support them in fully leveraging the platform's potential in the long term. * Identify growth opportunities with existing customers and actively contribute to realizing upselling opportunities. * Act as the voice of your customers by bringing their needs into the product development process and collaborating closely with internal teams. * Challenge the status quo and continually seek opportunities to enhance Customer Success processes and beyond. **Your Profile** To succeed in this role, you'll need to possess a unique blend of skills and experience. You'll thrive in a fast-paced, dynamic environment and have already proven in a similar role that you can work independently, data-driven, reliably, and in a structured manner. Your profile should include: * 2+ years of experience in (strategy/process) consulting, Customer Success, Account Management, or similar roles – ideally in a B2B software environment or manufacturing industry. * Strong business acumen to understand customer motivations and business drivers, promoting product adoption, identifying upselling opportunities, and preventing churn. * Passion for customer interaction, goal-oriented mindset, excellent communication skills, and assertiveness. * Experience in designing and conducting workshops and training sessions. * Technical affinity, analytical thinking, and the ability to remain calm in challenging situations while diving into details to solve problems creatively. * Fluency in German (C2 level) and English (C1 level), both written and spoken. * Ability to excel in a dynamic environment, adapt quickly to challenges, and foster development through mutual feedback. **What We Offer** At blithequark, we're committed to providing a supportive and stimulating work environment that allows you to thrive. You'll enjoy: * A competitive compensation package, including a salary, benefits, and equity, with annual reviews. * State-of-the-art tools and equipment for a modern and efficient setup. * Health and wellness benefits, including access to Nilo Health, JobRad (bike leasing), and your choice between a GUUD card or Wellpass for sports and fitness. * Prime office location in the heart of Munich, near the main train station, making it easily accessible for commuters and travelers. * Work-from-anywhere flexibility, allowing you to work remotely for up to 3 months per year. * Attractive compensation and benefits, including 30 vacation days (based on full-time work). * Continuous learning opportunities, including a €1,500 development budget plus 1 day of educational leave per year. **Join the blithequark Team** If you're a motivated and results-driven professional with a passion for customer success and industrial AI, we invite you to join our dynamic team. Apply now to become a part of blithequark's journey to revolutionize the industrial sector. Apply for this job