**Experienced Full Stack Customer Success Manager III – Film & Television (Mid-Market Focus) at arenaflex**

At arenaflex, we're revolutionizing the way film and television productions manage payroll and accounting. Our innovative platform, Wrapbook, empowers production teams to streamline their operations, reduce costs, and increase productivity. As a seasoned Customer Success Manager III, you'll play a critical role in driving client success and growth within our Film & Television (FTV) team, focusing on Mid-Market clients. **About arenaflex** arenaflex is a cutting-edge technology company that's changing the face of the entertainment industry. Our mission is to provide a unified payroll platform that seamlessly connects production, accounting, cast, and crew, making it easier for them to manage projects, pay cast and crew, track expenses, and generate data-driven insights. With a growing team of 250+ people across the USA and Canada, including entertainment and technology experts from top organizations, arenaflex is backed by top-tier investors and has raised $130M in funding. **The Opportunity** We're seeking a skilled and strategic Customer Success Manager (CSM) to join our FTV team, with a focus on Mid-Market clients. In this role, you'll serve as the primary relationship owner post-onboarding, driving feature adoption, account growth, and long-term client satisfaction. You'll manage a book of business spanning union and non-union productions, acting as the strategic lead while partnering closely with Paymasters, Implementation, Labor Relations, and RevOps to deliver a high-touch, concierge client experience. **Key Responsibilities** * Own a portfolio of Film & Television Mid-Market clients post-onboarding, serving as their strategic partner and primary point of contact. * Drive client success by deepening relationships, increasing feature adoption, and identifying opportunities for account growth and retention. * Collaborate closely with Paymasters to ensure accurate, compliant payroll processing and seamless day-to-day operations. * Lead proactive engagements—including health checks, product roadmap discussions, and quarterly business reviews—tailored to client goals and complexity. * Monitor client health and payroll volume trends (eGPV vs. GPV) to surface risks early, drive insights, and flag upsell opportunities. * Act as the voice of the customer by submitting feedback and feature requests into arenaflex's product development and internal improvement processes. * Navigate union and non-union workflows, adapting to the unique needs of each client while maintaining a high standard of service. * Partner cross-functionally with Product, RevOps, Labor Relations, Implementation, and Support to solve complex challenges and continuously improve the customer experience. * Contribute to internal documentation, enablement, and best practice sharing to level up the broader Customer Success team. **Essential Qualifications** * 3+ years of experience as a film and television paymaster with the ability to break timecards. * Customer-focused mindset with a continuous focus on consultative servicing and selling. * Strong verbal and written communication skills. * Ability to strategically work through problems to identify the root cause and create action plans to resolve them. * Intense sense of ownership and urgency to resolve customer issues. * Thrive in a dynamic and collaborative environment and are comfortable working through ambiguity. **Preferred Qualifications** * Experience working with film and television production companies, with a focus on Mid-Market clients. * Strong understanding of payroll processing, accounting, and labor relations in the entertainment industry. * Familiarity with arenaflex's platform and services. * Experience with customer success, account management, or sales in a SaaS or technology company. **Why Join arenaflex** At arenaflex, creativity meets technology — and not just in the product. In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you'll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include: * Unlimited Paid Time Off * Work from anywhere in Canada and USA * Health and Dental benefits * Up to $1,500 USD/ $2,025 CAD towards IT set up for your home * Up to 2% matching RRSP / 401K * Learning and Development opportunities * Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service **Our Pledge to Fostering an Inclusive and Safe Workplace** arenaflex pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation. **Apply Now** Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly! ** ** Apply for this job