**Experienced Full Stack Customer Success Consultant – Web & Cloud Application Development**

Join arenaflex, a dynamic team dedicated to elevating service and revenue excellence, as a Customer Success Consultant. As a pivotal member of our team, you will play a crucial role in ensuring the sustained success of our clients, driving the adoption of our proprietary technology, IN-Gauge, and maintaining a strong focus on customer retention. **About arenaflex** arenaflex is a global leader in optimizing frontline performance, with over 30 years of expertise and a global footprint extending across world-renowned brands in the hospitality and automotive industries. Our unique blend of artistry and science, combined with our cutting-edge technology, has set the benchmark in the industry. We're committed to unlocking the full potential of individuals and transforming the frontline role, empowering our team members to make a difference. **About the Role** As a Customer Success Consultant at arenaflex, you will be responsible for leading and facilitating the customer activation process, ensuring a captivating onboarding experience. You will drive the implementation and ongoing maintenance of our proprietary technology, IN-Gauge, and promote its adoption and utilization. Your role will also involve collaborating with regional and global peers, fostering the exchange of best practices and seeking innovation insights. **Key Responsibilities** * Lead and facilitate the customer activation process, ensuring a captivating onboarding experience * Drive the implementation and ongoing maintenance of The Foundation Framework * Promote and support the adoption and utilization of the IN-Gauge software platform * Commit to continuous self-led learning, always maintaining IN-Gauge 'super user' proficiency * Collaborate with regional and global peers, fostering the exchange of best practices and seeking innovation insights * Champion the client recognition tool, encouraging client leadership to actively engage using IN-Gauge * Regularly communicate program performance to key property leadership, outlining support needs monthly, partnering with the General Manager role or equivalent * Lead quarterly program reviews with key stakeholders * Initiative conversations with internal leadership regarding upsell opportunities * Occasionally, up to 20% of your time, travel to local regional clients to support, elevate, and reinforce partnership expectations, enhancing the overall client experience **Qualifications** * Bachelor's Degree is preferred, with a track record of working in a performance results-focused environment * 2+ years of relevant experience * Tech savvy with SaaS experience being advantageous * Possesses exceptional presentation skills, both in-person and virtually, with an inspiring and impactful style * Demonstrates executive presence and the ability to influence at all levels * Exhibits a high level of polish and poise in all interactions * Excellent listing skills, curiosity, and resourcefulness * Capable of compelling written and verbal communication, catering to both technical and non-technical audiences * Proactive and capable of working autonomously * Must show adaptability and flexibility in response to the evolving needs of the business * Fosters collaboration among various departments to advance the company's shared vision **Preferred Qualifications** * Experience in the hospitality or automotive industries * Familiarity with performance management software and tools * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment and prioritize multiple tasks and projects **What We Offer** * Base Salary $65,000-$70,000 + lucrative incentive plan, averaging around $15,000 annually, uncapped in growing region * Comprehensive suite of benefits, including: + Employer contribution toward company-sponsored health plans + Dental & Vision plans offered + Employer-paid Short-term Disability & Employer-paid Long-term Disability + Employer-paid Life Insurance Policy ($100,000) + Employer-paid Accidental Death & Dismemberment Policy ($100,000) * 401K participation, with 4% Employer Matching Contribution * Paid Time Off and annual holiday closure * Parental Leave (Maternity, Paternity, and Adoption Leaves) **Why Join arenaflex?** * Be part of a dynamic team dedicated to elevating service and revenue excellence * Work with a global leader in optimizing frontline performance * Develop your skills and expertise in a fast-paced and innovative environment * Collaborate with a talented team of professionals from diverse backgrounds * Enjoy a comprehensive suite of benefits and a competitive salary and incentive plan * Make a difference in the lives of our clients and their customers **How to Apply** If you're a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply for this job