**Experienced Full Stack Customer Solutions/Support Engineer – Azure Infrastructure**

**Join blithequark, a Human-Centered, Tech-Powered, Intelligence-Fueled Company** Are you a seasoned professional with a passion for delivering exceptional customer experiences through cutting-edge technology solutions? Do you thrive in a fast-paced, dynamic environment where innovation and creativity are encouraged? If so, we invite you to explore a career opportunity with blithequark, a leading global solutions company that reimagines everything CX through strategy, talent, and technology. **About blithequark** At blithequark, we're a new breed of tech company that combines human-centered design, powerful data, and strong technology to accelerate CX transformation at scale. Our team of experts provides market-leading technology and insights to modernize and simplify the customer experience. With a presence in over 70 countries spanning 6 continents, we're trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands. **Our Game-Changers** We're a company that challenges conventions, delivers outcomes unimagined, and creates experiences that go beyond WOW. If this is you, we'd love to discuss career opportunities with you. Our Concentrix Catalyst team is the engine that powers the experience design and engineering capabilities at blithequark. As a Customer Solutions/Support Engineer – Azure Infrastructure, you'll be part of a team that delivers strategic consulting, design, advisory services, market research, and contact center analytics that drive insights and value for our clients. **Job Summary** We're seeking an experienced Customer Solutions/Support Engineer – Azure Infrastructure to join our team in Canada. As a key member of our Concentrix Catalyst team, you'll leverage your deep technical expertise and experience in Microsoft Azure Infrastructure technologies to provide exceptional architecture advising, consulting, and support to our diverse clientele. This role requires strong presentation skills to effectively communicate and influence client decisions. **Key Responsibilities** * Utilize advanced knowledge in Azure Stack HCI, Windows Server, Hyper-V, and VMware to design and implement robust solutions. * Engage with Hyper-Converged Infrastructure, Virtualization, Storage, and Networking to drive solutions and resolve complex technological challenges. * Conduct architecture consultation and support for hybrid infrastructures and cloud adoption using the Well Architected Framework. * Interface with enterprise and government clients to successfully plan, deploy, and optimize on-premises, private, and public cloud environments. * Advise clients on strategic decisions and tailor solutions to meet the unique needs of their organizations. * Confidently present complex technical concepts and solutions to clients, aligning them with business goals and objectives. * Provide comprehensive systems architecture, administration, operations, and software support. * Solve advanced technical issues and deliver training for Microsoft enterprise software products. **Essential Qualifications** * A minimum of 6 years of experience in customer-facing roles involving systems architecture, IT consulting, support, and advanced troubleshooting. * 5+ years of experience with Azure Stack HCI, Windows Server, Hyper-V, and VMware. * A bachelor's degree in information technology or equivalent experience. * A strong understanding of Microsoft's Modern IT Architecture and Strategy. * Advanced Microsoft certifications in relevant technologies (Azure, Windows Server) which are highly preferred. * Proven ability to work independently with strong customer service, problem-solving, and communication skills. * Comfort in presenting complex information to clients and influencing decisions effectively. **Preferred Qualifications** * Experience with cloud migration, security, and compliance. * Familiarity with DevOps practices and tools. * Strong understanding of IT service management frameworks (ITIL, COBIT). * Experience with Agile methodologies and Scrum. * Familiarity with cloud-based monitoring and management tools. **Work Environment and Culture** As a remote-first company, we offer the flexibility to work from anywhere while being part of a global team. Our company culture is built on innovation, collaboration, and a passion for delivering exceptional customer experiences. We're committed to providing a supportive and inclusive work environment that fosters growth and development. **Compensation and Benefits** We offer a competitive compensation package, including a base salary and incentives that align with individual and company performance. Our benefits package includes private medical plans, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region. **How to Apply** If you're a seasoned professional with a passion for delivering exceptional customer experiences through cutting-edge technology solutions, we invite you to apply for this exciting opportunity. Please submit your application by February 28, 2015, and join our team of experts who are shaping the future of CX. **Location** This position is based in Canada and requires bilingual French/English proficiency. **Language Requirements** * Bilingual French/English **Time Type** * Full-time **Apply Now** Apply Job! Apply for this job