**Experienced Full Stack Customer Service & Sales Representative - Hybrid**

Are you a customer service and sales professional looking for a new challenge? Do you thrive in fast-paced environments where no two days are the same? Look no further than this exciting opportunity to join blithequark as a Hybrid Customer Service & Sales Representative. In this role, you'll have the chance to make a real impact on customers' lives, drive sales growth, and develop your skills in a dynamic and supportive team. **About blithequark** As a global leader in communications and technology, blithequark is dedicated to connecting people and businesses around the world. Our mission is to provide innovative solutions that make a difference in people's lives, and we're always looking for talented individuals who share our passion for excellence. With a strong commitment to customer service and a culture that values diversity, inclusion, and teamwork, blithequark is the perfect place to launch or advance your career. **Job Summary** As a Hybrid Customer Service & Sales Representative, you'll be the voice of blithequark, providing exceptional customer service and driving sales growth through consultative selling. You'll work in a fast-paced, inbound contact environment, handling a high volume of calls, chats, emails, or other types of customer interactions. Your goal will be to provide effective and timely resolutions for customers, deliver personalized recommendations for our latest products and services, and meet monthly sales goals. **Key Responsibilities** * Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers * Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions * Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records * Be an expert at simplifying the explanation of customer bills, rate plans, and features of blithequark's products and services * Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services * Work a set schedule, including breaks, lunches, and scheduled open time, to ensure availability to answer customers' calls and provide exceptional service * Be cross-trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support, based on the needs of the business **What You Can Look Forward To** * Paid training and additional resources to support success in your new role as a blithequark Hybrid Customer Service & Sales Representative * Competitive hourly rate, with the potential to earn up to $17.41 per hour, plus up to $12,000 in commissions yearly if all sales goals are met * A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off and holidays, paid parental leave, and more * Opportunities for career growth and advancement, with training on the latest technology, devices, and products and services * A dynamic and supportive work environment, with a culture that values diversity, inclusion, and teamwork **Requirements** * Call center or customer service experience * Flexibility to work any schedule during hours of operation, with specific job assignments requiring day, evening, weekend, or holiday hours * Occasional overtime may be required * Ability to work in a fast-paced, inbound contact environment, handling a high volume of calls, chats, emails, or other types of customer interactions * Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Ability to work independently and as part of a team, with a strong commitment to customer service and sales growth **Work from Home (WFH) Requirements** * Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) * Ability to participate in workspace audits, including remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc. * Ability to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. **Why Join blithequark?** * Career possibilities are limitless with blithequark, with opportunities for growth and advancement in a dynamic and supportive team * A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off and holidays, paid parental leave, and more * Opportunities for training and development, with a focus on the latest technology, devices, and products and services * A culture that values diversity, inclusion, and teamwork, with a strong commitment to customer service and sales growth **How to Apply** If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity to join blithequark as a Hybrid Customer Service & Sales Representative. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals of all backgrounds and perspectives. If you require accommodations during the application or interview process, please let us know. We're excited to meet you and explore how you can contribute to our team! Apply for this job