**Experienced Full Stack Customer Service Representative – Telehealth Support**

Are you a customer service professional with a passion for helping others? Do you thrive in fast-paced environments where no two calls or chats are ever the same? If so, we invite you to join our team at blithequark as a Provider Customer Service Call and Chat Representative. As a key member of our telehealth support team, you will play a vital role in delivering exceptional service to healthcare providers across the country. **About blithequark** At blithequark, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. As a company, we're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. **The Role** As a Provider Customer Service Call and Chat Representative, you will be the advocate for healthcare providers, demonstrating accountability and ownership to resolve issues in a timely and efficient manner. You will be responsible for: * Serving as the primary point of contact for healthcare providers, responding to their questions and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health. * Triaging contacts from healthcare professionals, quickly and appropriately identifying the needs of the provider and taking steps to resolve issues. * Researching and dissecting complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls/messages, escalations, and provider dissatisfaction. * Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner. * Multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types. * Influencing providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution. **Requirements** * High School Diploma/GED or equivalent work experience * 1 year of customer service experience analyzing and solving customer's concerns * Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications * Typing Speed greater than or equal to 35-40 WPM with accuracy of 90% * Ability to work full-time (40 hours/week) Monday - Friday between 10:35am – 7:05pm CST. It may be necessary, given the business need, to work some holidays, weekends, and/or overtime as business needs require * Must be 18 years of age or older **Preferred Qualifications** * Experience in a related environment (i.e., office, call center, customer service, etc.) using phones and computers as the primary job tools * Prior healthcare experience and knowledge of healthcare terminology **Telecommuting Requirements** * Reside within the state of Indiana * Ability to keep all company sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive a blithequark approved high-speed internet connection or leverage an existing high-speed internet service **Soft Skills** * Ability to multi-task, including the ability to type in multiple conversations * Ability to resolve calls and messages, avoiding escalated complaints * Time management skills * Emotional Intelligence and Empathy * Active Listening and Comprehension * Excellent written communication skills * Demonstrated problem-solving, organization, and interpersonal skills * Demonstrated experience consistently achieving quality and productivity standards **What We Offer** * 10 weeks of paid training * Opportunity to work in a fast-paced, dynamic environment * Collaborative team environment * Flexible scheduling to accommodate your needs * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Opportunities for career growth and professional development **Why Join blithequark?** At blithequark, we're committed to creating a healthier atmosphere for our employees, customers, and communities. We believe that diversity creates a healthier atmosphere, and we're an Equal Employment Opportunity / Affirmative Action employer. We're proud to be a drug-free workplace and require all candidates to pass a drug test before beginning employment. If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we invite you to join our team at blithequark. Apply now to become a Provider Customer Service Call and Chat Representative and start doing your life's best work. How to Apply To apply for this exciting opportunity, please visit our website at [insert link]. We look forward to hearing from you! About blithequark At blithequark, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. Our Values * We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. * We're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. * We value diversity and believe that it creates a healthier atmosphere for our employees, customers, and communities. Our Benefits * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Opportunities for career growth and professional development Why Join blithequark? At blithequark, we're committed to creating a healthier atmosphere for our employees, customers, and communities. We believe that diversity creates a healthier atmosphere, and we're an Equal Employment Opportunity / Affirmative Action employer. We're proud to be a drug-free workplace and require all candidates to pass a drug test before beginning employment. Equal Employment Opportunity blithequark is an Equal Employment Opportunity / Affirmative Action employer. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. Drug-Free Workplace blithequark is a drug-free workplace. We require all candidates to pass a drug test before beginning employment. We believe that a drug-free workplace is essential to maintaining a safe and healthy environment for our employees, customers, and communities. How to Apply To apply for this exciting opportunity, please visit our website at [insert link]. We look forward to hearing from you! Apply for this job