**Experienced Full Stack Customer Service Representative – Sleep Therapy Inbound Call Center**

Are you a customer service enthusiast with a passion for helping others? Do you thrive in fast-paced environments where no two days are ever the same? If so, we have an exciting opportunity for you to join the team at blithequark as a Sleep Therapy Inbound Customer Service Representative in our Murray Operations division. **About blithequark** blithequark is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment to patients across the country. Our mission is to empower patients to manage their health and treatment at home, and we're committed to delivering high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. **Overview and Responsibilities** As a Sleep Therapy Inbound Customer Service Representative, you will be the first point of contact for CPAP resupply customers, providing exceptional customer service and support to ensure their needs are met. Your primary responsibilities will include: * New order intake, ensuring accuracy with product selection and utilization guidelines * Verifying and entering correct patient demographics, payer, and physician-related information * Assisting customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance * Providing product expertise on various mask interfaces and assisting with basic mask fit issues * Developing and maintaining a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines * Identifying and resolving problems in a timely manner * Making outbound calls as needed to collect patient data * Managing all aspects of initial intake via high-volume inbound phone calls * Processing related patient paperwork if assigned * Processing tickets to ensure timely fulfillment of product orders * Providing basic technical customer service assistance for CPAP equipment * Providing education to patients and location employees on CPAP supplies * Using e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input **Essential Duties and Responsibilities** * Acts as patient advocate to resolve questions or concerns * Collects patient, source information, and inputs data into e-Intake * Completes thorough verification for products and services * Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines * Develops and maintains working knowledge of current products and services offered by the company * Identifies and resolves problems in a timely manner * Makes outbound calls as needed to collect patient data * Manages all aspects of initial intake via high-volume inbound phone calls * Processes related patient paperwork if assigned * Processes tickets to ensure timely fulfillment of product orders * Prompt and regular attendance is required * Provides basic technical customer service assistance for CPAP equipment * Provides education to patients and location employees on CPAP supplies * Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input **Qualifications** * Employment is contingent on: + Background investigation (company-wide) + Drug screen (when applicable for the position) + Basic Computer and Basic Internet skills test along with a Typing test + Valid driver's license in state of residence with a clean driving record (when applicable for the position) * Education and/or Experience: + High school diploma or GED equivalent + One to three years of related prior work experience in a team-oriented environment + Strong customer service background * Skills, Knowledge, and Abilities: + Effectively communicate in English; both oral and written, with physicians, employees, and patients to ensure questions and concerns are processed in a timely manner + Helpful, knowledgeable, and polite while maintaining a positive attitude + Interpret a variety of instructions in a variety of communication mediums + Knowledge of billing reimbursement and insurance policies and requirements preferred + Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) + Knowledge of medical billing practices preferred + Maintain confidentiality and practice discretion and caution when handling sensitive information + Medical terminology + Multi-task along with attention to detail + Self-motivation, organized, time-management, and deductive problem-solving skills + Work independently and as part of a team **Physical Demands** * Lift minimum of 10lbs * Prompt and regular attendance is required * Requires close vision to small print on computer and/or paperwork * Requires sitting, walking, standing, talking, or listening **Machines, Equipment, and Technical Abilities** * Email transmission and communication * Internet navigation and research * Microsoft applications including but not limited to Word, Excel (spreadsheets), etc. * Office equipment; fax machine, copier, printer, phone, and computer **Rotech Information** * Benefits: + 401k + Medical, Dental, and Vision + Life Insurance and Disability + Generous Paid Time Off and Paid Holidays + Employee Discount Program + Employee Recognition Program + Bonus and Incentive Opportunities + Mileage reimbursement (when applicable for the position) + Telephone reimbursement (when applicable for the position) **Make the Right Move and Submit your Resume Today!** The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. All positions are posted for a minimum of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in blithequark Healthcare Inc. **Equal Opportunity Employer** blithequark Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment, and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where blithequark has employees. Apply Job! Apply for this job