**Experienced Full Stack Customer Service Representative – Sales (Work From Home)**

At arenaflex, we're on a mission to redefine customer service and create meaningful connections with each customer. As a member of our team, you'll be the voice of arenaflex, driving customer satisfaction and loyalty through exceptional service and personalized recommendations for our latest products and services. If you're passionate about delivering outstanding customer experiences and have a knack for sales, we'd love to hear from you! **About arenaflex** arenaflex is a global leader in communications and technology, dedicated to empowering individuals and businesses to stay connected and thrive in an ever-changing world. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible. As a Premier Service Consultant, you'll be at the forefront of this journey, helping our customers navigate the latest technology, services, and offers. **How You'll Make an Impact** As a Premier Service Consultant specializing in customer acquisition and service, you'll be the frontline in providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction, and loyalty. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and ultimately deliver an outstanding customer experience. **Key Responsibilities** * Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers. * Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions. * Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records. * Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services. * Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services. * Work a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer the customer's call and provide exceptional service. **What You Can Look Forward To** * Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant. * Competitive hourly rate starting at $16.40/hr (and up) + up to $3,000 in commissions monthly if all sales goals are met. * Amazing perks and benefits, including: + Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex phone **What We're Looking For** * Call center or customer service experience. * Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required. **WFH Requirements** * You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) * Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). * You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. **Career Growth Opportunities** As a Premier Service Consultant at arenaflex, you'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With a strong focus on career development and growth, you'll have the opportunity to take on new challenges and advance your career within the company. **Work Environment and Company Culture** arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our company culture values diversity, innovation, and customer satisfaction, and we're passionate about making a positive impact in the lives of our customers and employees. **How to Apply** If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of dedicated professionals who are passionate about delivering exceptional customer experiences. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for qualified individuals with disabilities. Apply Job! Apply for this job