**Experienced Full Stack Customer Service Representative – Sales and Business Development**

Are you a customer service enthusiast with a passion for sales and business development? Do you thrive in fast-paced environments where no two days are the same? Look no further! blithequark is seeking an experienced Full Stack Customer Service Representative to join our team in Lubbock, Texas. As a key member of our customer service team, you will be the voice of blithequark, providing exceptional customer experiences and driving sales growth through consultative selling. **About blithequark** blithequark is a global leader in communications and technology, dedicated to connecting people and businesses around the world. With a rich history of innovation and a commitment to excellence, we strive to deliver the best possible experience for our customers. As a member of our team, you will be part of a dynamic and supportive environment that encourages growth, learning, and collaboration. **Your Impact** As a Full Stack Customer Service Representative, you will be responsible for providing top-notch customer service and sales support to our business customers. You will be the go-to expert for all their needs, from billing and rate plans to features and services. Your consultative approach will help you meet monthly sales goals and deliver an outstanding customer experience. You will: * Instill confidence and loyalty in customers through thoughtful listening and expert knowledge of blithequark's products and services * Simplify complex explanations of customer bills, rate plans, and features * Engage with Tier 3 support, third-party vendors, and suppliers to address issues and provide customer resolution * Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid services * Troubleshoot and resolve customer-impacting issues, such as voice and data issues that span multiple networks and elements * Get customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications **What We're Looking For** * Call center or customer service experience * Flexibility to work any schedule during hours of operation (specific job assignments may require day, evening, weekend, or holiday hours) * Desire to work onsite in one of our call centers * Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by the needs of the business **What's in It for You?** * Paid training and resources to encourage your career growth * Competitive hourly rate ($15.00-$16.78) with the potential to earn up to $3,000 monthly in commission if all sales goals are met * Amazing perks and benefits, including: + Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Paid Caregiver Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) - Extensive employee wellness programs + Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark phone **Career Growth Opportunities** * Training on the latest technology, devices, and blithequark's entire lineup of products, services, and promotions * Opportunities to round out your experience and develop new skills * Career possibilities are limitless with blithequark! **Work Environment and Company Culture** * Dynamic and supportive environment that encourages growth, learning, and collaboration * Opportunities to work with a diverse team of professionals * Commitment to excellence and customer satisfaction **How to Apply** If you're ready to take the lead as the voice of blithequark, we'd love to hear from you! Apply now and join our team of customer service professionals who are dedicated to delivering exceptional experiences and driving sales growth. **Job Description** About the Role As a Full Stack Customer Service Representative, you will be responsible for providing top-notch customer service and sales support to our business customers. You will be the go-to expert for all their needs, from billing and rate plans to features and services. Your consultative approach will help you meet monthly sales goals and deliver an outstanding customer experience. Key Responsibilities * Instill confidence and loyalty in customers through thoughtful listening and expert knowledge of blithequark's products and services * Simplify complex explanations of customer bills, rate plans, and features * Engage with Tier 3 support, third-party vendors, and suppliers to address issues and provide customer resolution * Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid services * Troubleshoot and resolve customer-impacting issues, such as voice and data issues that span multiple networks and elements * Get customers up and running with the latest products and services, such as air cards, USB devices, and blithequark-provided software and applications What We're Looking For * Call center or customer service experience * Flexibility to work any schedule during hours of operation (specific job assignments may require day, evening, weekend, or holiday hours) * Desire to work onsite in one of our call centers * Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by the needs of the business What's in It for You? * Paid training and resources to encourage your career growth * Competitive hourly rate ($15.00-$16.78) with the potential to earn up to $3,000 monthly in commission if all sales goals are met * Amazing perks and benefits, including: + Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Paid Caregiver Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) - Extensive employee wellness programs + Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark phone Career Growth Opportunities * Training on the latest technology, devices, and blithequark's entire lineup of products, services, and promotions * Opportunities to round out your experience and develop new skills * Career possibilities are limitless with blithequark! Work Environment and Company Culture * Dynamic and supportive environment that encourages growth, learning, and collaboration * Opportunities to work with a diverse team of professionals * Commitment to excellence and customer satisfaction How to Apply If you're ready to take the lead as the voice of blithequark, we'd love to hear from you! Apply now and join our team of customer service professionals who are dedicated to delivering exceptional experiences and driving sales growth. Essential Functions * Answers customer/client requests or inquiries concerning services and products and reports problem areas * Utilizes various systems and tools to assist and service customers * Continually maintains working knowledge of all company products, services, and promotions * Make recommendations according to customer's needs * Utilizes operational systems to process purchases of all products and services * Handles inquiries from customers related to billing, rate plans, features and services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, etc. * Handles credit checks, service activations and changes, and all duties related to receivables management/collections * May sell all services and products offered by the Company; handles inquiries and on data products, services, billing, and troubleshooting * May handle WLNP, relocations, combined bill support, after hours inquiries, pre-paid service * Troubleshoots and resolves customer impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing * Provides support for products and services offered by the Company * Assists customers with products and services such as but not limited to laptop connect services: Including air cards, USB devices, initial set-up, configuration of blithequark provided software & applications * Handles less routine & repetitive matters and more complex troubleshooting scenarios * Identifies, tracks & trends issues to assist in root cause elimination * Proactively engages T3 support (network and IT) to address & resolve issues * Engages third party vendors and suppliers as needed to address service faults & provide customer resolution * Remains proficient in all billing, rate plan and feature matters * Able to communicate effectively, both verbally and in writing Preferred Qualifications * At least one year customer service experience preferred * Call Center experience preferred * Advance Typing/keyboarding skills preferred Special Job Requirements * Specific job assignments may require day, evening, weekend, or holiday hours * Overtime may be required Physical Requirements * Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by the needs of the business BASIC QUALIFICATION TESTS * Applicants will be expected to pass any assessments or tests associated with the position Training * Classroom training * On-the-job training Weekly Hours * 40 Time Type * Regular Location * Lubbock, Texas It is the policy of blithequark to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, blithequark will provide reasonable accommodations for qualified individuals with disabilities. Apply for this job